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Anyone have the newest TSB number? The TSB Lobuxracer posted was issued August 2015.
+1 for that. I want to see what it may say about people in my situation before I talk to Lexus - That is people who have terrible timing and purchased new door panels and dash right just weeks before this was announced -_-.
Anyone have the newest TSB number? The TSB Lobuxracer posted was issued August 2015.
There isn't a new number.
Originally Posted by TCM55
+1 for that. I want to see what it may say about people in my situation before I talk to Lexus - That is people who have terrible timing and purchased new door panels and dash right just weeks before this was announced -_-.
+1 This is awesome news...is there an end date to this campaign? I'm gonna try to hold out a bit longer towards the end because as awesome Lexus service at the dealership has been, I've seen little issues with paneling out of place or rattling after every recall I've participated in so far
Went into Lexus today to drop my car off for service. Talked to my SA about the dash and door panels. She was aware of it and would inspect.
I don't know if it will be like this at every dealership, but my SA did say that we HAVE to ask to have our panels and dash inspected unless you take in the letter. They won't just inspect those items on their own.
I showed her exactly where my panels were sticky and damaged. And she was like ok. We will get them on order.
They took picks of the car and sent up the report. Those have to be reviewed prior to them releasing the parts i guess for priority placement. Parts are on order and they are replacing everything! Hopefully they come in quickly!
They also told me that they have to do everything at once. Again, not sure if it will be like that at every dealership. They had the dash in stock and even put my name on it. So I'll have to wait for the panels to come in.
So there you have it. Once my parts come in, I will report back.
Nice! I just took my car to Parkplace Grapevine in Texas and they did an "inspection" on the car for an hour while i waited. I was thinking theres no need for an hour inspection LOOK AT IT, its so nasty lol! Good news is that they are replacing my door panels and dashboard. finally happy that they are covering the ISF now. I had a is350 before and they replaced my dashboard and panels too as well.
Anyone with a 2013 or 2014 with this issue? I have a 2014, although they look fine now but i guess it will have the same problem. My car has very little mileage. I have noticed the panels got a little chalky. Anyone got lucky and got their panel and dash replaced ahead of time?
I’ve contacted corporate and got a confirmation that my car is included in the campaign. I’m taking the car to get it inspected at the dealership tomorrow. I guess this is part of the approval process.
I just drove into my local dealership today. They are replacing the dash and driver side door panel. Couldn't get them to do any of the other doors. They said they looked okay but if they start to get sticky while the campaign is still going on they would fix it. They also said it would probably be a year wait for the new dash and door panel. Seemed slightly ridiculous considering I was the first F at that location to sign up for this. I also didn't need TSB number.
Went into Lexus today to drop my car off for service. Talked to my SA about the dash and door panels. She was aware of it and would inspect.
I don't know if it will be like this at every dealership, but my SA did say that we HAVE to ask to have our panels and dash inspected unless you take in the letter. They won't just inspect those items on their own.
I showed her exactly where my panels were sticky and damaged. And she was like ok. We will get them on order.
They took picks of the car and sent up the report. Those have to be reviewed prior to them releasing the parts i guess for priority placement. Parts are on order and they are replacing everything! Hopefully they come in quickly!
They also told me that they have to do everything at once. Again, not sure if it will be like that at every dealership. They had the dash in stock and even put my name on it. So I'll have to wait for the panels to come in.
So there you have it. Once my parts come in, I will report back.
How long after they sent up the pictures and the report before they approve the fix?
Thanks.
How long after they sent up the pictures and the report before they approve the fix?
Thanks.
I honestly don't know why they took pictures. But i believe that the decision is up to whoever does the inspection. Like I said. They are replacing all of my panels and dash. I can only assume that pictures are for priority placement or to prove that the condition exists as the inspector said it does.
I honestly don't know why they took pictures. But i believe that the decision is up to whoever does the inspection. Like I said. They are replacing all of my panels and dash. I can only assume that pictures are for priority placement or to prove that the condition exists as the inspector said it does.
I was told by my SA that he is forwarding all the pictures to the service manager. At this point, I have no idea who is the one who approves this repair. 😕
10-04-18, 04:49 AM
