Standard oil change at dealership, is this acceptable behavior?
08-30-16, 06:40 AM
#16
Is there an existing "dealer/shop maintenance rating" list on the forums here? I would be interested in such a list and I think it would be helpful for others seeking peace of mind when paying large sums of money for work to be done. If created, maybe a rating system listing "avoid, no problem, exceptional." Maybe the mods can evaluate any legal consequence of such a list. I understand people leaving reviews on yelp have been subjected to litigation as a result of their reviews.
08-30-16, 07:05 AM
#17
Lexus Champion
Thread Starter
I understand that it MAY not look bad but the major issue I have here is that he's taking a ride outside the dealership driving double the speed limit and he's exposing the car to the possibility of some idiot merging in front of him causing an accident. If the tech gets in an accident then guess what? The dealership will try and claim it's not their problem because the tech is a "sub-contractor" Had this exact same issue happen to my father where the tech got in a minor fender bender with his car at the dealership and they tried to say they were not liable.
08-30-16, 07:11 AM
#18
08-30-16, 07:44 AM
#21
Lexus Champion
Thread Starter
08-30-16, 08:16 AM
#23
Lexus Champion
Thread Starter
The General Manager of the dealership called me and he said he was totally appalled and said it was unacceptable. He told me they suspended the tech and now it's in the hands of HR. I probably just won't take my car in there for service anymore.
Last edited by Diesel350; 08-30-16 at 09:47 AM.
08-30-16, 08:19 AM
#24
Pole Position
Tech just wanted to take it out for a spin real quick, absolutely no reason to test drive a car for an oil change
08-30-16, 09:49 AM
#25
Is there an existing "dealer/shop maintenance rating" list on the forums here? I would be interested in such a list and I think it would be helpful for others seeking peace of mind when paying large sums of money for work to be done. If created, maybe a rating system listing "avoid, no problem, exceptional." Maybe the mods can evaluate any legal consequence of such a list. I understand people leaving reviews on yelp have been subjected to litigation as a result of their reviews.
And OP, they have suspended the guy.... problem solved so far! They'll probably compensate you as well. That should be MORE iof a reason to go back to this dealership...not understanding why you say you wouldn't go back again?!?! What if your next closest dealership is 2-3 hrs away....and this one is down the street?! Put yourself at an inconvenience because of 1 bad apple (the bad apple that they've disciplined and that you're about to be compensated for)??!? If you have other closer options, I get it and understand. But going to the next dealership still doesn't 100% guarantee something of this sort won't happen again. Staying where you are will probably guarantee this won't happen again....all other employees see what happened to their coworker for his actions. Just my 2cent.
V.
08-30-16, 10:01 AM
#26
Lexus Champion
Thread Starter
Very true indeed.
The thing is, sometimes you can't let one bad apple ruin the bunch. Just because 1 tech does this doesn't mean they all do or doesn't mean you get bad service continuously.
And OP, they have suspended the guy.... problem solved so far! They'll probably compensate you as well. That should be MORE iof a reason to go back to this dealership...not understanding why you say you wouldn't go back again?!?! What if your next closest dealership is 2-3 hrs away....and this one is down the street?! Put yourself at an inconvenience because of 1 bad apple (the bad apple that they've disciplined and that you're about to be compensated for)??!? If you have other closer options, I get it and understand. But going to the next dealership still doesn't 100% guarantee something of this sort won't happen again. Staying where you are will probably guarantee this won't happen again....all other employees see what happened to their coworker for his actions. Just my 2cent.
V.
The thing is, sometimes you can't let one bad apple ruin the bunch. Just because 1 tech does this doesn't mean they all do or doesn't mean you get bad service continuously.
And OP, they have suspended the guy.... problem solved so far! They'll probably compensate you as well. That should be MORE iof a reason to go back to this dealership...not understanding why you say you wouldn't go back again?!?! What if your next closest dealership is 2-3 hrs away....and this one is down the street?! Put yourself at an inconvenience because of 1 bad apple (the bad apple that they've disciplined and that you're about to be compensated for)??!? If you have other closer options, I get it and understand. But going to the next dealership still doesn't 100% guarantee something of this sort won't happen again. Staying where you are will probably guarantee this won't happen again....all other employees see what happened to their coworker for his actions. Just my 2cent.
V.
08-30-16, 12:14 PM
#27
Very true indeed.
The thing is, sometimes you can't let one bad apple ruin the bunch. Just because 1 tech does this doesn't mean they all do or doesn't mean you get bad service continuously.
And OP, they have suspended the guy.... problem solved so far! They'll probably compensate you as well. That should be MORE iof a reason to go back to this dealership...not understanding why you say you wouldn't go back again?!?! What if your next closest dealership is 2-3 hrs away....and this one is down the street?! Put yourself at an inconvenience because of 1 bad apple (the bad apple that they've disciplined and that you're about to be compensated for)??!? If you have other closer options, I get it and understand. But going to the next dealership still doesn't 100% guarantee something of this sort won't happen again. Staying where you are will probably guarantee this won't happen again....all other employees see what happened to their coworker for his actions. Just my 2cent.
V.
The thing is, sometimes you can't let one bad apple ruin the bunch. Just because 1 tech does this doesn't mean they all do or doesn't mean you get bad service continuously.
And OP, they have suspended the guy.... problem solved so far! They'll probably compensate you as well. That should be MORE iof a reason to go back to this dealership...not understanding why you say you wouldn't go back again?!?! What if your next closest dealership is 2-3 hrs away....and this one is down the street?! Put yourself at an inconvenience because of 1 bad apple (the bad apple that they've disciplined and that you're about to be compensated for)??!? If you have other closer options, I get it and understand. But going to the next dealership still doesn't 100% guarantee something of this sort won't happen again. Staying where you are will probably guarantee this won't happen again....all other employees see what happened to their coworker for his actions. Just my 2cent.
V.
08-30-16, 07:21 PM
#28
I miss my Lexus Service place back in California, the owner was really cool and loved working on ISF's and LFA's.
Find another place and explain them why you left the Dealership.
Find another place and explain them why you left the Dealership.
08-31-16, 02:58 PM
#29
Pole Position
