Only thing I ever used on my car was 303 aerospace protectant, which is not some rinky dink product. To say that it's our fault is completely unfounded and ignorant. The issue appeared for me after year 5 (more or less) of owning it since new and quickly degraded shortly after. I got 0 help from the dealer and Lexus when it first started happening since I was out of warranty.

I have never used anything but a cloth and spray bottle of water since the day I bought my 2007 IS 250 and it's sticky. So no it's not caused by something I put on it.

So today I got together with a news crew to do a story on the lawsuit for the soft sticky dash and hopefully it helps and does something for all of us that have this issue. The story will be on the 11 o clock news ill post a link of the video they shot Hopefully we can get this recall!
http://i1291.photobucket.com/albums/...pss2pzinx2.jpg

isolated incident - put the TSB in their face and tell them they already admitted fault.

Watching to see where this news story goes, if it even airs...we shall see.

Strange. My 07 is350 I bought used in 2011 doesn't have this issue. However, it is garaged most of the time and I do put on my windshield sun blocker during the day at work and I've been treating the dash and panels with 303 protectant. No signs of melting after 7 years. But in for updates.

:thumbup::thumbup:

I have a 08 IS350. No issues here either. It seems like it happens mostly in Florida?

lol my dashboard picture made it in at the 1:15 mark.

same with my car, MY07 and it gets sticky if I leave it in the sun for a while, i've always boast about the quality of Lexus but this time...

File a complaint! The more people that do it, the better our chances. The link is on the first page.

SoCal checking in here. Only had mine since March ( '06 IS350) but the dash is sticky and chunks out easily if you bump it with a nail or scrape the sun shield across it installing/removing it. Previous owner reported it being garage kept, and judging by the immaculate condition inside/outside/under the car I have no reason to believe otherwise.

Another article was written about this issue here in S Fla. I wonder if Toyota will actually replace these dashes considering the increasing bad press about them.

Link: http://www.nbcmiami.com/investigatio...FlowFB_MIBrand

Just watched the entire video; well-done actually, and clearly shows the issue 2IS owner are having.

Haha thanks im glad that its finally getting some notice and that we might have a chance to get this issue solved =D

I just hope that if Toyota does do something about it, it wont only be for Florida. If it is, it'll be very disappointing to say the least

Join us, Sticky Dash Law Suit
 

I just got off the phone with the Ferraro Law Firm representing this case in FL. I'm in SoCal and wanted to know if they were accepting class members from Ca. They are and she mentioned if anyone else wants to sign up they can call or email her for the class registration paperwork. There is a strong chance this will get enough attention to get Lexus to make it right. If interested her contact info is as follows:
email: Nari Bauta (ncb@ferrarolaw.com)
phone: (1-800-275-3332) ask for Nari

Thanks for the update/information.

I reside in Hawaii and have the same issue happening to me as we speak. I just e-mailed Nari and hope to hear about any updates soon.

Just updated the post - thanks

My front door panels were approved to replaced and all I owe is $99 in labor. Beyond happy! My advisor at the dealership took pics and sent them in to corporate. Guessing it may have something to do with the fact that I have gone to the dealership for service over the years since I have the platinum warranty.

Does anyone know the partnumber for the dash board on sewell?

I don't think there is part number, but here is the link to it on the site. The one I selected is for an IS350, 2006 but should be the same for all of them.

http://is.sewellparts.com/accessorie...2006/4959.html

^With the CL discount it is <$500; but w/o shipping.

Forgot about that. My cart shows $435.34 for the dash. I thought that's not too bad until the lowest cost shipping choice was $160.78. If you're in a rush you can opt for FedEx 2 day for $1024.20 and if you absolutely need it tomorrow you can overnight it for $1367.74.

Those shipping rates are from Sewell to SoCal so YMMV....

Which dealer, my door panels need replacing too

Thanks for the lawsuit info, I went ahead and emailed Nari my info. I currently live in MD (will be moving back to Houston, TX in a few weeks) and bought my 2008 IS350 from someone up here who originally bought it in Florida. I didn’t notice any symptoms until recently with the summer heat. As other members have already mentioned, it becomes sticky and scratches easily as evident on my front passenger door panel that has numerous chips and scratches. Currently working with Lexus HQ and the Lexus Silver Spring dealership to get this paid for 100%. I was told by Lexus HQ to go to the dealer and snap some pictures so I’m headed to do that soon. We’ll see what happens.

By the way, anyone else had any luck getting this replaced by any Lexus dealers in Houston without going through Lexus HQ?

Had an 08 but windshield was tinted so never had a problem but now ave 2011 and again tinted still like new ;)

Wow, I am so glad I found this page... I was researching online to see if anyone had been experiencing the issue of a melting/sticky dash board and side door panels.

I almost got in a wreck today due to this sticky residue!

When I left my home for work, I of course used my door handle to pull the door shut. I didn't realize that my hand transferred the residue to the wheel. When I made my left turn, I expected my wheel to glide through my hand, as it normally does, when coming out of the corner. Instead, as the wheel slid through my hand it caught the sticky patch and kept my car in a left turn. There was a car immediately next to me but slightly behind me(both lanes make a left) and as I crossed into his lane (completely cutting him off) he slammed on the brakes and hit his horn.

Nothing like a little adernaline to start my morning!!!! :eek2::eek2::eek2: All jokes aside, I am worried this issue is going to catch someone else off guard, like it did to me, and cause a wreck. If the guy next to me was just a little closer or wasn't paying attention we would have collided.

Any suggestions on how to remove the sticky / tacky residue?

Here is what I just emailed my service rep .... lets see how it goes :


As I pointed out to you in person after picking up my vehicle from Lexus Service yesterday, my vehicles is unfortunately the victim of the defective dashboard and door panel units that are notorious in these vehicles. The Lexus Valet Parking ticket was literally stuck to the dashboard after less than 24 hours of sitting in the sun at your service center. That is simply unacceptable, especially for a Lexus.

Besides the apparent poor appearance caused by the sticky interior panels and dashboard there are also serious safety concerns as well. I have noticed that while driving the shiny / sticky dashboard causes an extreme glare on the windshield while driving, to the point that I become blinded and have to pull over to the side of the road for fear of getting into an accident. My other safety concern is that this degraded dashboard could result in possible degradation to the passenger front air bag.

Due to these safety issues I hope that Lexus will honor their commitment and service my vehicle for the TSIB - L-SB-0144-11 to address the Defective Dashboard and Interior Panels.

( Please See Attached TSIB - L-SB-0144-11 )

I appreciate all your assistance.

Wow what a nightmare sorry to all affected I hope they make this right for you.

I was lucky enough to get a 2010 model which apparently has a different dash - reading through the thread though there was a post suggesting using Armorall isn't a great idea. Is that true? I've been using the Armorall Protectant spray on my dash (and the leather protectant on the seats) once a week after washing it.

No good? If not what is the better alternative?

FYI, the dashes on the IS250c & 350 are made of a different finish. Here in AZ we get blasted by the sun 12 months of year and no sign of any degradation. Good luck with the law suit.

Machog

I use 1z Deep Plastic Cleaner on my dashboard, which helps with the stickiness. Apply when the dash is cool, never clean it when hot. This product has really helped with the sticky/shiny appearance. However, the ultimate fix should be from Lexus, which is a new dash made of a better material.

After reading a few post on this issue, and realizing that my dash is doing the same. I called corporate to let them know of the issue and to see what they had to say about it. Basically, you call corporate (the 1-800 #) you tell them about your dash being defective, they will advise you to take your car to your nearest dealer and let them take a look at it. So, that's what I did. Got to the dealership and the service advisor tried to act like he had never heard of this dashboard problem. He even denied knowing about the TSB from 2011 (I was getting pissed). Next the service manager came out. I explained the same to her as I did the advisor. I told her I have already communicated with corporate. She told the advisor do not worry about sending pics to corporate, just go file the claim. He took some info from me and told me that it would take a couple days to hear back. The service advisor called me a couple days later, saying "Yes, we will help you with your dashboard" Lexus would cover half of the part and 15% of the labor :mad: my total cost was still around $1100. I have called corporate again to let them know of the price I was quoted. My claim is now being looked over by a manager at the corporate level. I shall here back in a few days, hopefully they call back with some better news because $1100 is ******* ridiculous for a defective part on a LEXUS.

Live in Hawaii and when I leave my car in the sun it has the same problem. What is more irritating are the scuff marks.

Awesome news!

I wonder if the door panels will also be replaced soon.

I have the same problem to and I'm in Honolulu Hawaii have a 2009 Lexus is emailed Nari about it and called my service advisor today 1-21-2015 for a follow up if they got any word on my dash replacement and he told me there's a recall that's coming out soon for the dash and door panel replacement and told me to wait for the recall to come out told the service advisor bout the safety issue that when the sun hits the dash it glares on my windshield and he told me can't do nothing until they receive the recall for the dash replacement so will see how long the wait is I even emailed corporate about it to because I have my 2kids ages 9yrs old and 1yrs old and my girlfriend ride in the car would like thin to get fix asap I'll let you all know what Lexus corporate say.

Fyi I had my service advisor take pictures of it few months ago and he told me they'll call you in 2 months and till this day no word so what should I do next please help

Good luck with your journey. I argued this with Park Place Lexus in Plano TX last year and they basically said they can't do shizznits about it and offered to upsale me on another dash. The dash was covered under warranty up to 50k. Tell me, who see's wear and tears on a car with 50k?? Ford, dodge, and etc, yes but not foreign. Lol. Wrote a letter to Lexus corporate (which was advised by my friend that works at Lexus) to complain and see what they can do since they are the ones that keeps the dealerships in check. Nothing but an apology and another upsale at a discount. In the end, I sold the is350 a week later to get an M3. Save yourself the headache and lack of safety at certain times of day. Get another car. Or drive it at night with dark shades on. ND instead of DD lol ND = night driver and DD = daily driver. For those of you in DFW, fuuuuuuuuuuuu Park Place! Sewell is MORE helpful than Park place as MANY can vouch for that . I peepee on PP (Park Place). Back to the M3 forum. "Anti glare dash" is what they call BMW's nowadays. Drumroll.

This fix needs to include the Isf. My dealer did offer to replace my dash. Free. But my door panel has a crack and they're not sure if they will fix it or not.