engine needs 18k in repairs, lexus won't cover

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Aug 2, 2012 | 08:35 PM
  #121  
Quote: So to you a failed water pump is the same as aftermarket hid and custom sound mods? That makes a lot of sense. It is possible as stated earlier in this thread for the coolant to have leaked to the point where the temperature gauge would not function properly. We dont know all the details so taking anyones side and calling the other stupid is uncalled for
There's no proof it failed, or that the failure/warning wasn't noticed. So this whole thread is moot. So you can debate the sides all you like. It's not going to change the outcome.
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Aug 2, 2012 | 08:42 PM
  #122  
Quote: There's no proof it failed, or that the failure/warning wasn't noticed. So this whole thread is moot. So you can debate the sides all you like. It's not going to change the outcome.
There is proof from the idiots at Lexus' mouth... in their infinite wisdom, they KNOW that the water pump was leaking at least two weeks and the OP should have known. A lawyer would be all over this.
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Aug 2, 2012 | 08:47 PM
  #123  
Quote: So to you a failed water pump is the same as aftermarket hid and custom sound mods? That makes a lot of sense. It is possible as stated earlier in this thread for the coolant to have leaked to the point where the temperature gauge would not function properly. We dont know all the details so taking anyones side and calling the other stupid is uncalled for
I never said that at all, you're the one making that association. I see way too many people that f*** with their cars and cause issues, them have an unjustified sense of entitlement. That's my point, again, not pointing to the OP, just look at the MANY threads on this and other forums. People need to assume some responsibility that is all.
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Aug 2, 2012 | 10:37 PM
  #124  
Quote: I never said that at all, you're the one making that association. I see way too many people that f*** with their cars and cause issues, them have an unjustified sense of entitlement. That's my point, again, not pointing to the OP, just look at the MANY threads on this and other forums. People need to assume some responsibility that is all.
I'm not involved in this situation, and I doubt I'll have the opportunity to check-in again; However, your viewpoint really confuses me.

You were the one who brought up the mod issue with the following comment (in this thread): "If they had to fix every idiots issue (I'm generalizing, not specifically the OP) from headlight condensation for bad HID upgrade, to blown amps for stereo mods, then vehicles would be 2x the cost." I'd have to agree with MashinA when he was trying to understand your correlation between mods and the events that transpired. Are you implying that the OP put in some kind of enhanced water pump? I just don't understand your mod comments within this thread.

I believe I understand your negligence/responsibility comment, and I agree people do need to take more responsibility for their own actions (aka Nav Lockout comes to mind). However, if the water pump (which seems to have a substantial failure rate) suffered a mechanical failure and there was no notification (which is a possibility depending on the coolant level) how is this the OP fault? Are you saying that we as owners should check the coolant level and/or water pump on a daily basis? If so, do you see a mention of this in the Owner's Manual? I'm just curious because If I was going to argue your viewpoint, I'd need some additional facts on my side and I'm not sure where you are coming from.

Based on current information (which is all the information I have to go on), the only way I could hold the OP responsible is if I discovered the car was driven in a overheated state on purpose (i.e. the indicator was on, or (s)he somehow damaged the water pump, etc.) and/or if I could prove the 3rd party performing the maintenance did not perform the necessary (or promised) maintenance checks and/or had pertinent damage to the car during service.

To be frank, I haven't reviewed the CPO warranty, but I'm under the impression that since a Water Pump is not a wear and tear item, that the burden of proof is going to be on Lexus in this situation to deny this claim.

Just as a FYI (to the OP), there seems to be an implication that if you have the car serviced at the dealership this wouldn't have happened. Depending on what Lexus *specifically* said about 3rd party maintenance, this may also be another resource: http://www.ftc.gov/bcp/edu/pubs/cons...ts/alt192.shtm I wouldn't expect the FTC to resolve this issue, but if I was in your situation I would be putting forth a full-court press on this issue.

Best wishes to all you Lexus owners out there!
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Aug 3, 2012 | 06:25 AM
  #125  
So what does this mean about his CPO warranty if he puts a used motor in it?
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Aug 3, 2012 | 07:02 AM
  #126  
Quote: I never said that at all, you're the one making that association. I see way too many people that f*** with their cars and cause issues, them have an unjustified sense of entitlement. That's my point, again, not pointing to the OP, just look at the MANY threads on this and other forums. People need to assume some responsibility that is all.
This is not about other peoples issue on the forum and what they done. OP did not modify his car as he states. I do not believe needs to do a 50 Point check before getting into a car, this is why the warranties are in place to protect us. What is the point of buying warranty that turns their back on us? When coolant leaks that fast after a day of driving, you turn your car off beleive me u will smell it all around your car its not something that can be missed. I had so much cooling issues with my BMW i can smell a hint of trouble. WIth the OP the temp gauge did not even rise to ALERT HIM that something is happening.
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Aug 3, 2012 | 07:02 AM
  #127  
Quote: So what does this mean about his CPO warranty if he puts a used motor in it?
well im 99% the used engine will not be covered by CPO.
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Aug 3, 2012 | 07:14 AM
  #128  
Quote: There's no proof it failed, or that the failure/warning wasn't noticed. So this whole thread is moot. So you can debate the sides all you like. It's not going to change the outcome.
Out of all the comments ive read in the post your's seems to be the one most fueld by personal sentiment. Your position is invalid as you have heard nothing from lexus to make you feel that the OP or anyone should be denied their claim. Whats the point in paying a premium to have a car CPO if they wont pick up the tab when things like this occur?. If the OP has records showing that he did everything in his power to maintain the car and kept up with service he shouldn't be penalized. if anything lexus should fix his car and take up the case with the repair shop that was servicing the op's vehicle. In my oppinion paying 16k is crazy. For that much money you can buy another 350 and keep the damaged one for parts in case of another incident.
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Aug 3, 2012 | 07:49 AM
  #129  
Call Lexus ASAP. It is CPO for a reason, dealer is messing with you...
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Aug 3, 2012 | 10:25 AM
  #130  
Like Rebs said, Approach the media or threaten to approach the media at least.
It has worked for me once, and in another case Lexus simply sent me a link to their mediation agency!!!!
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Aug 3, 2012 | 11:23 AM
  #131  
Quote: well im 99% the used engine will not be covered by CPO.

.....so....appearently his CPO factory certified enigine wasn't covered either....
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Aug 3, 2012 | 10:27 PM
  #132  
Like I have mentioned along with many others... OP needs to consult with an attorney... I assure you, they would most likely take this case and rip Lexus a new one. OR at least make Lexus not want to fight it and just give in. Either way, I don't feel Lexus has any grounds to stand on for denying a claim on a failed water pump, WHICH is specifically stated in the SIGNED BINDING CONTRACT to be covered.
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Aug 4, 2012 | 07:18 AM
  #133  
In my opinion, if the coolant leak was over a period of days or weeks, there should have been a time that the guage read "hot". I understand that the guage won't read correctly once the coolant level is super low, but before it got to that point it would have read an accurate overheating condition.

So, if Lexus can prove the leak was not caused by a catastophic waterpump failture that dumped the majority of coolant in a matter of minutes, but instead was a slow leak, you might have trouble fighting their decision. Again, just my opinion...
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Aug 4, 2012 | 07:55 AM
  #134  
Slow or fast leak. It should NOT matter. Extracare needs to cover this.
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Aug 4, 2012 | 09:48 AM
  #135  
Thanks for this...
So a little bittersweet..but after reading this thread I decided to run out to my car at night, with a headlamp, to check the coolant reservoir. Sure enough, I noticed pink dry residue on the reservoir and below it. I immediately scheduled a service appointment and they called me a few hours after dropping it off and said there was a leak and the water pump needed to be replaced. It is all covered under my Extra Care. This thread might have saved me the same drama.

Incidentally there was also a clattering noise that I asked them to look at, turns out there was a loose pin in the intake cam that was causing a dry start, which they are also fixing.

Good luck to all of you.

2006 is250 75k
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