Frustrated!+*&%
Lexus Test Driver
Joined: Mar 2008
Posts: 9,997
Likes: 248
From: California
I always make it a habit to never take delivery of a vehicle until I have inspected every inch of it. Once you drive it off the lot, their compensation is never the same. Of course, like you, I've learned this the hard way. 
Thread Starter
Driver
Joined: Feb 2009
Posts: 142
Likes: 0
From: SC
I was told by a salemans at the dealer that Customer Satisfaction is a very high priority for them as we all know..so much that after a new car sales is complete, the buyer is sent a satisfactory form to rate the sales experience INCLUDING the vehicle inspection. If anything was pointed out in the inspection, and not corrected by the dealer/salesman, it could justify giving them a poor rating.
They take it so seriously at my local dealer that while I was there, they fired a salesman after only being there a few weeks because he got a report that very same day with an average of 80%!
If I was you, Id very politely suggest, that in the event the issue is not corrected to YOUR satisfaction, that you would return the form with a lower-than-avg. rating. Im sure he will address it then
Good Luck and let us know how it looks after you get her back
They take it so seriously at my local dealer that while I was there, they fired a salesman after only being there a few weeks because he got a report that very same day with an average of 80%!
If I was you, Id very politely suggest, that in the event the issue is not corrected to YOUR satisfaction, that you would return the form with a lower-than-avg. rating. Im sure he will address it then
Good Luck and let us know how it looks after you get her back
Thread Starter
Driver
Joined: Feb 2009
Posts: 142
Likes: 0
From: SC
well i dont think that your going to get a exact match on painting parts like the xpackage front lip and wing, i had ordered this stuff about a week after i got my IS and to me it seems that they are not dead on the color of my car, i called the dealership on this and they stated that theres no way to get a exact match so then i called the paint shop that did the spraying and they explained the same thing...
My wife has a Scion xD RS 1.0 and the wing isn't the exact same shade as the car, for the reasons you mention.
Thread Starter
Driver
Joined: Feb 2009
Posts: 142
Likes: 0
From: SC
I now know differently.
Driver School Candidate
Joined: Jan 2009
Posts: 9
Likes: 0
From: NC
They may have to repaint the whole bumper,and don't let a dealership do it if you want it right.I had a 06 IS350 GLACER FROST MIST tough to color match ,had to have areas repainted due to wreck.I found a shop that color matched to the car that was not a dealership paint shop and both times they color matched perfectly.The right shop can do it,don't let the dealership pick the shop or you will continue to get half *** work.You may have to go to zone to get it right,local LEXUS dealership for me acts like they are the only game in town and customer satisfaction is #1-YEAH RIGHT-they all say that
Driver School Candidate
Joined: Jan 2009
Posts: 36
Likes: 0
From: md
wouldn't a simpler solution would be to buy a front lip? 
haha i'm just messin around....
i had a similar problem with the clear cost coming off my front bumper...i had to get it painted 2 times over before i was satisfied...sometimes people just think they can half-*** a job and the owner won't notice. this bothers me. sorry to hear about your situation, but good luck with everything.
haha i'm just messin around....i had a similar problem with the clear cost coming off my front bumper...i had to get it painted 2 times over before i was satisfied...sometimes people just think they can half-*** a job and the owner won't notice. this bothers me. sorry to hear about your situation, but good luck with everything.
If anyone is around the Baltimore area, and need a good, reasonable body shop, let me know. There is no "touch up" work done when it comes to stuff like this. They should have taken the bumper off, sanded it down and resprayed/cleared it, period. Its a brand new car for effen sake.
Liquid Bra Champion
Joined: Aug 2005
Posts: 2,831
Likes: 145
From: ƒ(x)
Thread Starter
Driver
Joined: Feb 2009
Posts: 142
Likes: 0
From: SC
I hope they fix it as good as new.
Thread Starter
Driver
Joined: Feb 2009
Posts: 142
Likes: 0
From: SC
Got my car back today. Apparently they decided enough was enough and put the entire front bumper assembly from another identical car on mine. I looked it over very carefully and it appears flawless.
I'm a happy camper again and so glad to have my car back after driving and ES loaner all week.
I'm a happy camper again and so glad to have my car back after driving and ES loaner all week.
Pole Position
Joined: Sep 2006
Posts: 2,883
Likes: 1
From: Coral Springs, Fl
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