Horrible experience with Jiffy Lube
05-22-08, 11:08 PM
#1
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Horrible experience with Jiffy Lube
Hello CL members,
I would like to share my horrible experience that I had at Jiffy Lube the other day. Since I live quite far away from Lexus dealer, I decided to check out prices at Jiffy Lube for engine oil change.
First, I called Jiffy Lube store in my area (Ames, IA) and asked how much engine oil change and filter would be for my 07' IS250.
The guy said that it would be $59.99 for full synthetic oil. I double confirmed it by asking " So, $59.99 includes both oil change and new filter?" and he said yes, it is $59.99. On the next day, I brought my IS to that Jiffy Lube for oil change. They asked if I want any other extra service and I simply said that all I need is just oil change with Synthetic oil and oil filter. I double checked the price to be $59.99 total and they agreed.
I was told that it would take about 20 minutes and so I was taken to the waiting area. After waiting 30 minutes, I looked at my car through the windows and 3 guys were standing in front of my car, which seemed like they were trying to figure out what to do with my car with no past experience on any IS before.
I asked if everything was OK and they said that there is no problem .
Then, I waited additional hour (total 90 minutes) and they said it was done.
I went up to the counter to pay for the oil change.
Guess what? The bill had $98, not $59.99 plus tax.
I asked what is going on and started arguing with them. (I was not happy about waiting 90 minutes anyways)
This lady says that because my car takes more oil than they expected and it uses special oil filter, they have to charge me more than what they told me.
I argued that the price of $59.99 was what I was told as the total I need to pay, but they did not care and this lady goes "Do you even know what your engine size is?" I said it is 2.5 litter and it takes about 6 qts of engine oil. She said "No, it is something blah blah. (definitely not the right way to treat customers."
I asked for a manager and this lady, who was showing strong attitude claimed herself to be a manager. I was there with my wife, so I stopped arguing and paid for it because I was thinking I can get reimbursement for what I was over charged for. I walked out and popped the hood. There were 2 plastic clips, which are supposed to hold down the engine cover were not in the place.
I did not wanna deal with them any more, so I just took off.
I called Jiffy Lube complaint center and and filed a report.
I was told that someone will contact me to resolve the issue.
After waiting 3 days, someone called from Jiffy Lube.
I explained what happened and she said that she will let the management team know about it and get it corrected, but there is nothing else they can do for me.
What a service.
I am sharing my experience with Jiffy Lube, so CL members do not go experience the same thing.
Stay away from Jiffy Lube.
I would like to share my horrible experience that I had at Jiffy Lube the other day. Since I live quite far away from Lexus dealer, I decided to check out prices at Jiffy Lube for engine oil change.
First, I called Jiffy Lube store in my area (Ames, IA) and asked how much engine oil change and filter would be for my 07' IS250.
The guy said that it would be $59.99 for full synthetic oil. I double confirmed it by asking " So, $59.99 includes both oil change and new filter?" and he said yes, it is $59.99. On the next day, I brought my IS to that Jiffy Lube for oil change. They asked if I want any other extra service and I simply said that all I need is just oil change with Synthetic oil and oil filter. I double checked the price to be $59.99 total and they agreed.
I was told that it would take about 20 minutes and so I was taken to the waiting area. After waiting 30 minutes, I looked at my car through the windows and 3 guys were standing in front of my car, which seemed like they were trying to figure out what to do with my car with no past experience on any IS before.
I asked if everything was OK and they said that there is no problem .
Then, I waited additional hour (total 90 minutes) and they said it was done.
I went up to the counter to pay for the oil change.
Guess what? The bill had $98, not $59.99 plus tax.
I asked what is going on and started arguing with them. (I was not happy about waiting 90 minutes anyways)
This lady says that because my car takes more oil than they expected and it uses special oil filter, they have to charge me more than what they told me.
I argued that the price of $59.99 was what I was told as the total I need to pay, but they did not care and this lady goes "Do you even know what your engine size is?" I said it is 2.5 litter and it takes about 6 qts of engine oil. She said "No, it is something blah blah. (definitely not the right way to treat customers."
I asked for a manager and this lady, who was showing strong attitude claimed herself to be a manager. I was there with my wife, so I stopped arguing and paid for it because I was thinking I can get reimbursement for what I was over charged for. I walked out and popped the hood. There were 2 plastic clips, which are supposed to hold down the engine cover were not in the place.
I did not wanna deal with them any more, so I just took off.
I called Jiffy Lube complaint center and and filed a report.
I was told that someone will contact me to resolve the issue.
After waiting 3 days, someone called from Jiffy Lube.
I explained what happened and she said that she will let the management team know about it and get it corrected, but there is nothing else they can do for me.
What a service.
I am sharing my experience with Jiffy Lube, so CL members do not go experience the same thing.
Stay away from Jiffy Lube.
05-22-08, 11:13 PM
#3
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it is 98 with synthetic castro, cuz our car take 7 quarts something like that, yah it cost more but its better oil cuz we dont know what kind of oil they use at the dealer, soo yah that how much i pay too sucks but it beat all the trouble of making appointment and stuff..
05-22-08, 11:21 PM
#6
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Jiffy Lube is known around the car forums as a scam.
Joel Grover did an undercover report few years ago.
http://www.youtube.com/watch?v=wiCAJ8ULnaI
Sorry you got charged extra.
Joel Grover did an undercover report few years ago.
http://www.youtube.com/watch?v=wiCAJ8ULnaI
Sorry you got charged extra.
05-22-08, 11:22 PM
#7
sorry to hear you got bad experience ....When changing oil for my car...I did not have to remove any engine covers at all.....wonder if they did the service correctly...? 
I think the IS only needs 6.6 qt when changing oil + filter at the same time. Without draining the filter it needs only 6.2 qt.
I think the IS only needs 6.6 qt when changing oil + filter at the same time. Without draining the filter it needs only 6.2 qt.
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05-22-08, 11:43 PM
#12
Why on earth would you ever take a beautiful Lexus to a Jiffy Lube?????? A friend of mine took his car there for an oil change a few years ago. After the job was done, he drove about two blocks and noticed his engine was making a terrible clanking sound, so he drove right back to JL. They had forgotten to put the oil pan drain plug back on 
and all the engine oil had leaked out Luckily no engine damage, but if someone had the windows rolled up with the stereo on full blast, the outcome could have been far worse. 
and all the engine oil had leaked out Luckily no engine damage, but if someone had the windows rolled up with the stereo on full blast, the outcome could have been far worse.
05-22-08, 11:45 PM
#13
it is 98 with synthetic castro, cuz our car take 7 quarts something like that, yah it cost more but its better oil cuz we dont know what kind of oil they use at the dealer, soo yah that how much i pay too sucks but it beat all the trouble of making appointment and stuff..
Could you repeat that in english . Thanks!
05-23-08, 01:31 AM
#14
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jiff my lube
Last time I went to Jiffy Lube the service advisor asked if I want FRIES with that oil change....hehe...Never take your car to a place that hires X burger flippers turn mmm gulp mechanics overnight.....
Lucky you were only overcharged...than something happening to your car!!!!
Lucky you were only overcharged...than something happening to your car!!!!
05-23-08, 01:47 AM
#15
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Take your car to anywhere but Jiffy Lube. I had seen those scam investigations on my local news and I'm glad I've never done business with them. I suggest you use a Toyota dealer.