MiamiIS350

I have excessive wind noise and when I took it in, they said my windshield needed to be resealed, I bet its the moonroof. *******s! I'm going back tommorow.

2008IS350

When I first read this post, I thought that it was Tongue in Cheek! All of the stuff that you got...THEY OWED YOU!!! Nothing was free. It was just replacing stuff that BROKE or that they BROKE. So I thought that you were saying "look at all of the free replacements I got while I had to go through the hassle of taking my car in for repairs of things that shouldn't have failed in the first place."

I am glad that they took care of you, but they should.

Maybe I am just spoiled after dealing with BMW and Lexus of Louisville, because the service that you are getting is my minimum expectation.

ES3

I agree we deserve perfection. But many other brands would not replace an entire 5 thousand dollar seat because it was very slightly loose. Or an entire dashboard assembly for a sometimes minor crackle noise that the dealer themselves couldn't fully duplicate. I'm not saying there are not many things we shouldn't even be having to deal with with these cars. But I'm saying in many cases, the service managers are going above and beyond in the pursuit of perfection...