Maybe they need less cowbell...lol

Truthfully, I hope this all works out. Busy is good. Too busy often means that the business has gotten too big for what they can handle. It sounds like his heart is in the right place, hopefully he can help you.

 

Exactly waht you need to do! And oh hhh the karma will get them back many times over.

 

Hello CL members. I did not want to post up until everything was taken care for Al first. I hope he agrees that this transaction has been resolved and post up as well when he gets an opportunity.

Also I wanted to pass on the message that as a result of this thread we have taken a lot of measures to insure that everyone gets taken care of. After being on CL for so long and reading the responses from some of the members, we do not intend to let this situation continue in the same way. I will be posting up a thread with all the information on how to contact us which will include the following imformation. If you can't reach one of us immediately, you may leave a message with any one of us and we will get right back to you.

parts@carsontoyota.com primary email
lsalazar@carsontoyota.com personal work email

310-522-2383----Luis direct
310-522-2384----Gordon direct
310-522-2330----Cesar direct

This way members will see more than one way to contact us directly. Also if anyone has any unresolved issue please feel free to contact me with the details of the transaction you need help on.

We realize that things are not at the optimum level of service that we would like them to be, but we WILL get back to our TOP level of service immediately. Also as a way of thanking all Club Lexus members for thier continued support of Carson Toyota , Steve has added the free shipping on any item for the next 45 days. You can find that thread here https://www.clublexus.com/forums/sho...d.php?t=293940

 

I ve made several purchases from Carson and Luis always takes good care of me .

 

Hmmm, nice to know it wasn't just me, I was disappointed in my one experience with L-tunedparts. Too bad, they are the closest CL authorized parts vendor (to me) but I've had better experiences with the other 'CL vendor' . . .

 

I had a rocky beginning with L-Tuned parts at first but these guys really showed some love and gave me a 700 dollar HKS Exhaus for like 475. You can't touch anyone's website online with customer service like that. Sorry about those bad experiences.

 

Not only free shipping but no sales tax for CA residents on all parts, accessories & GB items until the end of August. Hmmm, might have to check this out . . .

 

If you know how hard these saleman working for us then you will not complain about their services. They have the best heart to help us out getting the best deals.

Joseph

 

I understand what you're saying, but with all due respect, that's crap. People expect good service and results, period. I don't care how overworked they are, just as my clients don't care how many other clients I have. It's their job to manage their business or scale back.

That said, it looks like Luis understands this, and he's taking steps to get things unscrewed. I appreciate that his post offered no excuses, and promised immediate improvements.

 

I have heard from both Carson and Al that this issue has been resolved.