Two things about this ....... When you say "Oil Change" ... writer automatically ( depending on Milage ) Thinks [Schedule "A" Service]. That's where the $70.00 Oil change comes from.......... ALSO, as a rule the Vehicle is Inspected as it goes into the shop for Insurance purposes and THESE FINDINGS ARE RECORDED IN THE COMPUTER!!!!!! They know if the tire was damaged before service or during service. So unless the tech reported the problem first or had a buddy change the record ( Change would be noted also in records) Then it's a He said/they said ..........

You should also get some of us behind you as the Dealership is not in the right here. OUT the dealership and we can apply pressure to the situtation, especially if it is my dealership.

Let us know how much more we can help.

 

Yea man, why are you afraid to name out the stealership and give out names when they factually did you wrong? That's what this forum is about, learn from other pple's informative findings/mods/fixes, along with their interesting positive and negative experiences/encounters.

This is what needs to be done if I were you:

1. By changing the TSIB brakes (printout a copy of the TSIB to the dealer), you'll fix two things. The excessive brake dust issue and Squeaky brakes.

2. Vent and complain to their manager by phone and at the dealership to credit back at least 200$, if not all, for something they committed and that it was not a fault of yours.

About your tire rotation, it's actually benefitual to have your tires rotated since you're able to on 4WDs (Lucky).

Good luck

 

its too long, too much personal information. you should stick to the issues, facts and how this has effected you. All in all its a good attempt, but the whole "treated like royalty" shows that you are expecting to be entitled to more then average treatment. That is fine if they are rude and disrepectfull, but you should not expect to be treated "like royalty" stick to the facts of the issues and that it has casued you undue financial stress that was casued by thier service departement.
who cares what cars you have owned, dont make them sound like they are beneath you, or are chumps. stick to the facts.

 

First of all, I was not writing to them like "they are beneath me." Stick to the facts? Does that make any sense? Stick to what facts?

If this is too much personal information for you, I'm sorry. You know you have the option of not reading it.

Treated like royalty? I'm not asking to be treated like royalty, I am merely stating that I should NOT be charged for something I did not cause. I should be treated with respect and not just "waived" off.

When did I EVER insinuate that I wanted to be treated better than anyone? How about you get your facts straight and learn how to write in complete sentences.

 

Thanks, for the support. I will keep you guys updated and let you know the outcome.

 

The only real issue you should have is whether the tire was damaged before or not. Did they fix your squealing brakes? Did they change your oil? Did they get rid of your rattle? Sounds to me they did what you asked them too, so why bring them up? They even rotated your tires, which saves you money in the long run.

As far as I'm concerned, you shouldn't have named the dealer until they specifically address your problem. Your letter comes off as a bit pompous, and while you certainly feel you were wronged, you have more to gain by being polite, courteous and easy to deal with.

Why people insist on naming names before giving them a chance to right the wrong is beyond me. Just another problem with our society's "all about me" ways and wanting to punish first ask questions later philosphy.

 

The text of your letter was fine, unless you're a lawyer, its difficult for a passionate car owner to not get emotional when they feel wronged. That said, I think email was not the right medium, very impersonal and doesn't convey the correct message. You should've used a business letter format on company letterhead with your actual signature and title at the bottom. Fax a copy to the dealership, mail the original, send a copy to Lexus Corporate. IMHO, an email can be a prank from a 12 year old on his dad's laptop, a letter on company stationary and cc'd to corporate would have a stronger impact . . .

 

if you want FULL attention, simply call the corporate office and they will take care of that for you......

 

Yeah I will work on that when I get a chance. Thanks for your support.

 

I'm a firm believer of a chain of command.

If the Manager/Owner of the dealership doesn't help you or you aren't happy with what they offered then take it to Corporate.

Don't jump the gun. Let them right the wrong. Any response from the Manager about your email?

Last time I wrote a letter to the General Manager about my issue with spilt oil all over my engine compartment the Serivce Manager called me and righted the issue. It took three days for a response. I was willing to wait a week. These guys get busy too. Personally, before I left the dealership I would have made sure the General Manager was aware.

 

Update:

Lexus called me today and told me that they would reimburse me for everything. I guess they pretty prompt with their response and I'm glad that this was situated. Once again, thanks for the support.

 

Lexus Corporate called you or the dealer called you? (I'm assuming corporate, but if it's the dealer, then kudos to that dealership)

 

"I had heard many stories of beautiful Lexus dealerships treating their customers like royalty and creating a remarkable product backed by a remarkable company"
this statement implies that you feel that you should be treated this way becasue others were, not to say you should not feel that way; and I do agree with the fact you were slighted and mis treated and that you should not have been charged the 300.00 or had work performed that you had not authorized in writing.
I feel you are right for what you did, i guess my post came out wrong....... and you took offense to it.
As for you making personal attacks on my post that was uncalled for....... you wanted an opinons, several people gave them. Sorry you did not like mine, as for writing in complete sentences i did not know this was a graded excerise.

 

couple comments

Letter was too long. Keep it short and explain that 1) Only 1 out of 2 requested TSB's were completed 2) Tire rotation was not requested but performed and now one of the tire is damaged. Those are the hard facts that would get the reader's attention, and your focus is to seek a solution from the dealership to resolve the situations as listed above. Your story of how this happened is your account of events, but it is considered heresay to the manager reading your letter because they may or may not be facts according to him (surely his mechanics will argue over the accuracy of your story). You don't want it to end up being arguing over who's story is right, but rather what is going to be done to correct the situation.

In the future, sit down with a service advisor before any work is done. Specifically have the work you wanted performed printed out in the work order(which you have to initial) to ensure only those items listed are performed.

GL with your complaint

 

dang sucks, its sad that nowadays you gotta tell them step by step n monitor their every step just so they do it correctly. Makes you think where they actually hire these ppl.

I actually know a few ppl who work at dealerships and think to myself how da heck did they get hired........ =/