I have to say the service dept at Lexus of Lexington is awesome!! I took my IS in for the recall and first of all they are always super nice and then they give me a loaner and it is a new RX 400h. Pretty cool in my opinion.

 

That's great! People complain about some Service Departments but never praise most of the others. Thanks for the comments!

 

Agree. One of the major reasons I sold my G35 was due to the fact that service was pretty much non-existent. They even wanted 'diagnosis' fees to look at warranty related issues.

The local lexus dealer has been the total opposite. Clean, Professional, and they can actually fix something.

 

Lexus of Lexington is where I bought my IS250. I have not needed my 5000 mile service (or any other service) yet so it is good to hear about your experience at this dealership. I have about 3700 miles on my IS now so I will have 1-2 months before my first scheduled service.

The salesman I worked with was probably the best salesman I have ever bought a car from. There was some wheeling and dealing going on back and forth, but he never tried to push me into anything I did not want. He worked with me until I got the options on the IS I wanted at a price I was willing to pay.

The parts department supervisor was really good when I wanted the center dash grill for a ML equipped IS. When I explained what I was planning to do in upgrading the standard audio system he was inquisitive when he realized I knew what I was doing.