#SOS Light Issues/Problems
Driver
Joined: Apr 2019
Posts: 98
Likes: 36
From: CO
I'm sorry I didn’t mean for it to come across that way. From my POV, the issue with the remote start not working did come up the minute they did their update. Everything worked fine until then. No lights. No issues.
Yes, I drove through water this summer. Should I assume then that remote start issue is tied to the airbag sensor? Versus their update? That’s my question. And I don’t feel it’s an inappropriate one. What I don’t feel is justified is for any/every issue to come from now until the end of time to be tied to water. Feels like an easy scapegoat. But maybe that’s a fact of life now?
Yes, I drove through water this summer. Should I assume then that remote start issue is tied to the airbag sensor? Versus their update? That’s my question. And I don’t feel it’s an inappropriate one. What I don’t feel is justified is for any/every issue to come from now until the end of time to be tied to water. Feels like an easy scapegoat. But maybe that’s a fact of life now?
There is a video of Jeremy Clarkson trying to kill an old Toyota truck by leaving it in the ocean overnight - they winched it out and the damn thing started and ran. The GX won't do that.
Lead Lap
Joined: Jul 2019
Posts: 534
Likes: 148
From: VA
I'm sorry I didn’t mean for it to come across that way. From my POV, the issue with the remote start not working did come up the minute they did their update. Everything worked fine until then. No lights. No issues.
Yes, I drove through water this summer. Should I assume then that remote start issue is tied to the airbag sensor? Versus their update? That’s my question. And I don’t feel it’s an inappropriate one. What I don’t feel is justified is for any/every issue to come from now until the end of time to be tied to water. Feels like an easy scapegoat. But maybe that’s a fact of life now?
Yes, I drove through water this summer. Should I assume then that remote start issue is tied to the airbag sensor? Versus their update? That’s my question. And I don’t feel it’s an inappropriate one. What I don’t feel is justified is for any/every issue to come from now until the end of time to be tied to water. Feels like an easy scapegoat. But maybe that’s a fact of life now?
Not an easy scapegoat, but because of the water issues, the diagnosis can be very difficult. I'd start with looking at anything electrical that got wet and check the connections for corrosion. It seems like you've been having electrical issues recently (amplifier).
But let's start at the beginning:
How did you end up with water in the car? How much water? When?
How did you dry it out?
What symptoms have you had since then?
What services have you had since then? Why?
The more specificity the better. Year and trim level would also help us try to diagnose.
Thread Starter
10th Gear
Joined: Dec 2019
Posts: 13
Likes: 1
From: Minnesota
i changed fluids, pulled seats, plastic trim and carpet, Rinsed floor and carpet, ran dehumidifier in closed truck. Put it back together and everything ran like a champ. Air bag light stayed on.
signed up for remote start and safety connect Lexus encore. Worked like a champ.
went in for 30k mile service and water pump (it was leaking) and new amp. They asked if they could also do location service update I said yes. Nobody mentioned the air bag light either way, but when I got it back it was off. Truck continued to run great.
then I realized the remote star no longer worked and the red and green sos lights shifted off and on a lot more. I called tech service, sos etc. they couldn’t figure it out and told me to bring it in.
i brought it in And told them it started after the update and they agreed to look into that. The next call I get was that they couldn’t figure it out, but they found that code and some dried dirt behind a kick panel so they wanted to start looking into it to the tune of 3 hrs labor. I said sure fine and approved. I didn’t realize it at the time but my service advisor thought the water happened “after” update so she may have been thinking that caused issue. But I corrected that assumption and hoped they’d refocus on the update.
the next call was that they see dried dirt on the airbag module so it’s “visible signs of failure” but they weren’t able to confirm so I may have to replace other parts as well (which makes it sound like a guess, imho).
so in my mind, I didn’t/don’t know if I have an airbag issue, no airbag light, but just wanted the remote start to work. Worst case scenario, I cancel the service, save the $16 a month and go back to having a truck that runs perfectly. Maybe the airbag light will come on in a month and I’ll have an idea of what it needs! My preference however would be someone acknowledge that the update may be the issue, or explain to me in a scientifically valid way how it really hasn’t been working all along and the update merely exposed it.
2016 Lexus GX460 premium
Last edited by thom1301; Dec 28, 2019 at 04:33 PM.
Lead Lap
Joined: Jul 2019
Posts: 534
Likes: 148
From: VA
Got stuck in deep water in august, got winched out after a couple minutes. Water a few inches deep in the front floor board, less in back. Kept engine running, no water in air filter. air bag light came on, amp never worked again, ran like a champ.
i changed fluids, pulled seats, plastic trim and carpet, Rinsed floor and carpet, ran dehumidifier in closed truck. Put it back together and everything ran like a champ. Air bag light stayed on.
signed up for remote start and safety connect Lexus encore. Worked like a champ.
went in for 30k mile service and water pump (it was leaking) and new amp. They asked if they could also do location service update I said yes. Nobody mentioned the air bag light either way, but when I got it back it was off. Truck continued to run great.
then I realized the remote star no longer worked and the red and green sos lights shifted off and on a lot more. I called tech service, sos etc. they couldn’t figure it out and told me to bring it in.
i brought it in And told them it started after the update and they agreed to look into that. The next call I get was that they couldn’t figure it out, but they found that code and some dried dirt behind a kick panel so they wanted to start looking into it to the tune of 3 hrs labor. I said sure fine and approved. I didn’t realize it at the time but my service advisor thought the water happened “after” update so she may have been thinking that caused issue. But I corrected that assumption and hoped they’d refocus on the update.
the next call was that they see dried dirt on the airbag module so it’s “visible signs of failure” but they weren’t able to confirm so I may have to replace other parts as well (which makes it sound like a guess, imho).
so in my mind, I didn’t/don’t know if I have an airbag issue, no airbag light, but just wanted the remote start to work. Worst case scenario, I cancel the service, save the $16 a month and go back to having a truck that runs perfectly. Maybe the airbag light will come on in a month and I’ll have an idea of what it needs! My preference however would be someone acknowledge that the update may be the issue, or explain to me in a scientifically valid way how it really hasn’t been working all along and the update merely exposed it.
2016 Lexus GX460 premium
i changed fluids, pulled seats, plastic trim and carpet, Rinsed floor and carpet, ran dehumidifier in closed truck. Put it back together and everything ran like a champ. Air bag light stayed on.
signed up for remote start and safety connect Lexus encore. Worked like a champ.
went in for 30k mile service and water pump (it was leaking) and new amp. They asked if they could also do location service update I said yes. Nobody mentioned the air bag light either way, but when I got it back it was off. Truck continued to run great.
then I realized the remote star no longer worked and the red and green sos lights shifted off and on a lot more. I called tech service, sos etc. they couldn’t figure it out and told me to bring it in.
i brought it in And told them it started after the update and they agreed to look into that. The next call I get was that they couldn’t figure it out, but they found that code and some dried dirt behind a kick panel so they wanted to start looking into it to the tune of 3 hrs labor. I said sure fine and approved. I didn’t realize it at the time but my service advisor thought the water happened “after” update so she may have been thinking that caused issue. But I corrected that assumption and hoped they’d refocus on the update.
the next call was that they see dried dirt on the airbag module so it’s “visible signs of failure” but they weren’t able to confirm so I may have to replace other parts as well (which makes it sound like a guess, imho).
so in my mind, I didn’t/don’t know if I have an airbag issue, no airbag light, but just wanted the remote start to work. Worst case scenario, I cancel the service, save the $16 a month and go back to having a truck that runs perfectly. Maybe the airbag light will come on in a month and I’ll have an idea of what it needs! My preference however would be someone acknowledge that the update may be the issue, or explain to me in a scientifically valid way how it really hasn’t been working all along and the update merely exposed it.
2016 Lexus GX460 premium
The amp and airbag light failures are related. By replacing the amp, the light went off but somehow dorked the Lexus enform systems.
You may well have an airbag issue, so you'll want to get that sorted soon'ish.
Me? If I had time and didn't need the car on a daily basis, then I'd pull the seats, trim and carpet again and check every bit of wiring and figure out where the water migrated as mud clearly got to the airbag system (unless you think that the dealer is lying about that).
The problem with water is that it will corrode connections over time. Had this been reported to your insurance company, then I suspect that they would have totaled your car. You need to figure out what is going on to make sure that it is safe to drive.
Thread Starter
10th Gear
Joined: Dec 2019
Posts: 13
Likes: 1
From: Minnesota
Thanks for the advice and Comisseration guys. I followed your advice and got the shop Forman on the phone. He was great. Very thorough in explaining their process for arriving at their recommendation and eliminating other possible sources for the issue. He clarified a couple things that the service advisor emails left unclear. Anyway, They replaced the airbag ECU and that has fixed my issue with the remote start. Fingers crossed that’s the last of it!
Pit Crew
Joined: Dec 2013
Posts: 158
Likes: 0
From: West Virginia
Red SOS light staying on
All of a sudden today my safety connect (SOS) light is staying red. It was green when I got out and when I got back in and started the GX it was a steady red. Mine is a 2013 and out of warranty so I hope this is not a majorly expensive thing to fix. Any help or advice would be most appreciated.
CL Community Team
Joined: Mar 2017
Posts: 9,318
Likes: 3,978
From: USA
I'm just going to speculate and say likely a dead battery that is attached to that unit. I think it is called the Mayday battery.
This is a system that can be queried for faults with Techstream or OBD Link but be advised that entire Enform system is EOL'd end of October 2022.
https://www.clublexus.com/forums/gx-...18-models.html
This is a system that can be queried for faults with Techstream or OBD Link but be advised that entire Enform system is EOL'd end of October 2022.
https://www.clublexus.com/forums/gx-...18-models.html
Intermediate
Joined: Jul 2018
Posts: 402
Likes: 155
From: NJ-CO-TX
SOS Red Light always ON and Codes B15C1 and B15CB pop up
Okay, so ever since I bought the 2018 GX ( June of 2021 ) the Safety Connect ( SOS ) light turns from green ( on start up ) to red ( solid, not blinking ) and stays so!
Never really cared much about it, but yesterday had to take the GX in for some steering vibration issue, and pointed out the constant red light next to SOS to the advisor.
Well, later in the day I got a call that the module needed to be replaced ( and since the vehicle is still under original warranty ) I agreed.
Fast forward to today, and got notified that even after replacing the module and antenna, the codes ( B15C1 and B15CB ) did not clear out. So, now they need to start taking the wiring apart to figure out what's going on...
During this conversation with the service advisor, I was also informed that if the wiring has been *damaged* due to external ( read : not manufacturing defect ) reasons ( body work, water immersion etc etc ) it would not be covered under warranty!
Well, I'm only had the vehicle since June and barely driven it, and AFAIK no body work has been done.
So, my question is... if it turns out that this would be a OOW ( Out Of Warranty ) expense, should I even bother with getting it fixed ? .. I've already just spent $1200 on a new set of tires to fix the steering vibration issue, plus alignment... ::: sigh :::
Please advise!!
Pasted below is an excerpt from the tech's notes :
" CUSTOMER STATES THE SOS LIGHTS UP RED PLEASE CHECK AND ADVISE
CAUSE: MECH MECHANICAL REPAIR
MECH TRIED REPLACEMENT OF SOS ANTENNA. ADDITIONAL
TIME & DIAGNOSIS NEEDED
20721 CL 0.00 0.00
PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00
45696 PLUGGED IN THE SCAN TOOL AND FUND CODES B15C1 AND B15CB.
LUGGED IN NEW NAV ANTENNA BUT THE CODES DID NOT GO AWAY. WILL NEED MORE
TIME TO DIAGNOSE THE ISSUE
****************************************************"
Never really cared much about it, but yesterday had to take the GX in for some steering vibration issue, and pointed out the constant red light next to SOS to the advisor.
Well, later in the day I got a call that the module needed to be replaced ( and since the vehicle is still under original warranty ) I agreed.
Fast forward to today, and got notified that even after replacing the module and antenna, the codes ( B15C1 and B15CB ) did not clear out. So, now they need to start taking the wiring apart to figure out what's going on...
During this conversation with the service advisor, I was also informed that if the wiring has been *damaged* due to external ( read : not manufacturing defect ) reasons ( body work, water immersion etc etc ) it would not be covered under warranty!
Well, I'm only had the vehicle since June and barely driven it, and AFAIK no body work has been done.
So, my question is... if it turns out that this would be a OOW ( Out Of Warranty ) expense, should I even bother with getting it fixed ? .. I've already just spent $1200 on a new set of tires to fix the steering vibration issue, plus alignment... ::: sigh :::
Please advise!!
Pasted below is an excerpt from the tech's notes :
" CUSTOMER STATES THE SOS LIGHTS UP RED PLEASE CHECK AND ADVISE
CAUSE: MECH MECHANICAL REPAIR
MECH TRIED REPLACEMENT OF SOS ANTENNA. ADDITIONAL
TIME & DIAGNOSIS NEEDED
20721 CL 0.00 0.00
PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00
45696 PLUGGED IN THE SCAN TOOL AND FUND CODES B15C1 AND B15CB.
LUGGED IN NEW NAV ANTENNA BUT THE CODES DID NOT GO AWAY. WILL NEED MORE
TIME TO DIAGNOSE THE ISSUE
****************************************************"
Intermediate
Joined: Jul 2018
Posts: 402
Likes: 155
From: NJ-CO-TX
CL Community Team
Joined: Mar 2017
Posts: 9,318
Likes: 3,978
From: USA
That system sunsets 10.31.2022 so may not be worth putting any money into it
https://www.clublexus.com/forums/gx-...18-models.html
https://www.clublexus.com/forums/gx-...18-models.html
Intermediate
Joined: Jul 2018
Posts: 402
Likes: 155
From: NJ-CO-TX
That system sunsets 10.31.2022 so may not be worth putting any money into it
https://www.clublexus.com/forums/gx-...18-models.html
https://www.clublexus.com/forums/gx-...18-models.html
