cracked dashboard?
Driver School Candidate
Joined: Aug 2007
Posts: 36
Likes: 0
From: Texas
Just had the same crack appear about 10 days ago. Contacted Lexus dealer and said it wasn't covered with the Plat. ext. warranty. After some push back they offered to replace the dash but want me to pay for the labor install. Quoted $660 for the labor.
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
Thread Starter
Driver
Joined: Aug 2002
Posts: 102
Likes: 0
From: CA
I paid $356 for the labor at the Lexus dealership, I don't know why they quoted you $660.
Just had the same crack appear about 10 days ago. Contacted Lexus dealer and said it wasn't covered with the Plat. ext. warranty. After some push back they offered to replace the dash but want me to pay for the labor install. Quoted $660 for the labor.
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
Driver School Candidate
Joined: Aug 2007
Posts: 36
Likes: 0
From: Texas
Talked to the dealer in person about this yesterday. They will throw in the dash but I have to pay labor -- 7 hours at $105/hr.
Kinda pissed me off so much that I may start looking around to replace the vehicle. The vehicle has 50K miles with the PL EXT Warranty that expires 8/10.
Kinda pissed me off so much that I may start looking around to replace the vehicle. The vehicle has 50K miles with the PL EXT Warranty that expires 8/10.
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Pole Position
Joined: Mar 2009
Posts: 3,426
Likes: 7
From: VA
Racer
Joined: Aug 2005
Posts: 1,274
Likes: 2
From: California
Just make sure to give them a nice gift at Christmas time so they keep you on their good side.
Driver School Candidate
Joined: Jul 2009
Posts: 22
Likes: 0
From: NC
Cracked Pics
We just purchased our CPO 06 GX three weeks ago. My wife walked out one morning and noticed this on the dash. There is no way we would have missed this on the inspection after they detailed and fixed everything. Our local dealer called us back this afternoon and told us that they think they can cover it under warranty. I will keep my fingers crossed and you guys updated.
