I just got updated software for bluetooth & phone gray out problem. Here is my NAV version, what's your? How to check for map version?

 

did you receive a message... how did you get it?

 

I went to dealer for 5K service and ask them perform the update. They did by hook up a USB and took 2 minutes. It only the NAV software not the whole maps or gracenote update. It does fix the problem of pairing/lost phone book with bluetooth phone.

 

they didn't charge you for it did they?

 

No charge at all.

I found this from another member here. This will help them figure out what they have to do: