Need advice about scratch after repair
#1
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Need advice about scratch after repair
My cousin had a repair at a Lexus dealer
After picked it up, he drove straight to home. When getting out of the car, he noticed there was a scratch on the right rear passenger door
What can we do?
If the dealer refuse to fix that scratch free of charge what can we do ?
Is there any way to prevent similar problem?
Such as dealer takes pictures of the car when check in?
Thanks.
After picked it up, he drove straight to home. When getting out of the car, he noticed there was a scratch on the right rear passenger door
What can we do?
If the dealer refuse to fix that scratch free of charge what can we do ?
Is there any way to prevent similar problem?
Such as dealer takes pictures of the car when check in?
Thanks.
#2
the longer you wait, the less of a chance you have. just tell them you didn't notice it until now. a legit dealer would own up to their mistakes. it happened to me but i checked the ride before i left the lot.
#3
Gota do it quickly or they will say it's your fault. I always make a point of inspecting the car after a dealer service. I record mileage when I leave the car and check when I pick it up. Also walk around the car and check tires , wheels and body. I look at seats for marks or any other damage and then check under the hood for any spills or loose parts. Just a little habit . Oh I do expect it to be washed when returned.
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