Major Problem - Engine overheated and needs replacement
Racer
Joined: Apr 2008
Posts: 1,270
Likes: 56
From: NY
i guess may be i do. but then what's the point of buying extended warranty. We feel happy when smaller items are covered by warranty without question, but we buy warranty for such major issues.If we have to go through such hassle for major issues, may be just take chances and dont buy warranty. The cost of smaller items is definitely less than 2000+ we pay for the full warranty.
Thread Starter
Driver School Candidate
Joined: Jan 2014
Posts: 47
Likes: 0
From: CA
If you have read the warranty then how is what you have just experienced been covered. What i said is what EXACTLY does it cover. Not what you think it covers but according to the legal language in the warranty. Usually people don't read the fine print and ASSUME it covers bumper to bumper but it doesn't. So before you have the argument with the dealer who by the way knows exactly what is covered make sure you know the details. It's not that I don't feel your pain as I have had a similar experience but you want to make sure you have your ducks lined up before the battle begins. Then again you may make out OK if you get the Lexus rep involved. Good luck.
The frustration is that I didn't expect this hassle with lexus warranty. I paid premium price, so expect to be treated as such. Things would have been better off without warranty
Driver School Candidate
Joined: Jun 2013
Posts: 30
Likes: 0
From: AZ
I hope they take care of you. It stinks what they are putting you through! I've owned Lexus vehicles for 14 years and have never had a problem, but I also never had an issue like this. Makes me nervous, as I live in a very hot place and now I'm going to be watching that temp gauge like a hawk...
Pole Position
Joined: Jul 2011
Posts: 371
Likes: 12
From: BC
Yes, you should scan the instrument cluster (including the temp gauge) from time to time when you are driving. Yes, the temp gauge should give an indication of an overheating engine due to exceptionally high air temps, or exceptionally high engine loads, or a blocked radiator, or other mechanical issues, but as we have seen, NOT when there has been a large loss of coolant. Once again, it's also very important to periodically visually check the coolant level to monitor the rate or trend of coolant loss (if any).
Thread Starter
Driver School Candidate
Joined: Jan 2014
Posts: 47
Likes: 0
From: CA
Lexus HQ came through.. Got a cal from Lexus HQ that they will talk to the dealer abt covering the diagnostic costs.. this is at least first step in right direction. Now at least the dealer can start the diagnostics and initiate the claim process. Hopefully now i can get the car fixed soon enough..
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Pole Position
Joined: Oct 2009
Posts: 208
Likes: 1
From: CA
Lexus HQ came through.. Got a cal from Lexus HQ that they will talk to the dealer abt covering the diagnostic costs.. this is at least first step in right direction. Now at least the dealer can start the diagnostics and initiate the claim process. Hopefully now i can get the car fixed soon enough..
you're finally getting what you deserve. at least one problem is solved. I have a good feeling that Lexus will cover the repair as well. Please keep us posted.
Thread Starter
Driver School Candidate
Joined: Jan 2014
Posts: 47
Likes: 0
From: CA
It's still with the same dealer, only difference is that now the dealer has authorization to do diagnostics and file a claim.. Still have to go through the claim process and when approved, then it will be everything done right !!!
Thread Starter
Driver School Candidate
Joined: Jan 2014
Posts: 47
Likes: 0
From: CA
Hi sgmstr, let me get the claim process going and will let you the exact details..