Lexus Test Driver
I'm sure theres plenty of DIY's out there but if there isn't one on the forum I'd be happy to do it. The RX has a small scratch thats pretty deep that I have to take care of soon. Search for one and if there isn't, PM me to remind me to make one 
Instructor
If you run your fingernail along the paint and your nail gets caught in the scratch than it cannot be "buffed out." They will essentially have touch up the paint then buff it to get it as close to its original look.
Sorry to hear that
Sorry to hear that

Lexus Test Driver
Haha, I know. Touch up is becoming my specialty since the RX likes to get hit quite a bit. I did it for an X5 owner just the other weekend. Took quite some time with a hair dryer against the paint though 
