Originally Posted by lexusrus

"A car always dealer serviced that did not have any issues......" MEANS really NOTHING.

Always CHECK YPUR OIL AND OFTEN!!!

Originally Posted by yeldogt

You are not understanding my direction .... Lexus is under no obligation to fix a car at the OP's miles. Lexus does however have a history of helping loyal owners that both purchase many cars and also long term dealer servicing them. Part of the Lexus service is to check for problems -- and to check the oil prior to the service. If they car was using or leaking oil it should/ would have been noted. A car with no history of oil use ... using all it's oil in 3k -- is unusual. Would this happen to me? .. no. Do I check my oil after a service -- yes. Do I check my oil during a long trip ... yes. Would I ask corporate to help me solve this problem after being served within 3k .... yes.


The OP has not been back -- so who knows.

Originally Posted by Vdrummer9

Questions: 1) has anyone had a similar experience? 2) has anyone dealt with this "oil burning" issue

Originally Posted by Vdrummer9

My son drives a 2011 CT200h with approximately 160k miles. He is meticulous about his maintenance. About 6 weeks ago, he had his oil changed at our local dealership. Last week he was driving across New Mexico and instantly, all sorts of lights came on and his engine quit. After waiting 3 hours in desert for tow truck to arrive, we had it towed to dealership in Albuquerque. We learned the engine was seized and apparently had no oil in it. We were told they had to add 4 quarts of oil to run the diagnostic and there was no evidence of leaks (particularly around the oil filter or oil plug). The service tech mentioned a service bulletin mentioning something about the possibility of the car burning up to a quart of oil every 1000 miles. My local dealership claims they filled up the car with oil properly and that the car likely just burned all it's oil and caused the motor to seize. No oil pressure or low oil lights ever came on. We have not seen any evidence of 'oil burning' previously with this car. My son did mention an "oil service req'd" notice popped up on his information panel (which we assumed indicated the service technician just didn't reset the oil change meter).

We're a Lexus family and have owned 4 Lexus's and have been very happy with the cars and the service from our local dealership. I was a bit surprised by the response from our local dealership and believe I'm in for quite a battle.

Questions: 1) has anyone had a similar experience? 2) has anyone dealt with this "oil burning" issue? 3) has anyone had success or advice dealing with similar issues?

Any help is greatly appreciated.

Dave