JD Power: Korean brands at top of initial quality, Lexus tops Dependability
06-20-19, 12:19 PM
#16
Lexus Test Driver
The only recent exception I have seen to this general Korean superiority in initial quality and solidness has been the LX version of the new Kia Telluride. It is still a solid, well-built product (above average, I'd say), but doesn't quite show the material solidness inside or solid door-closings that we've come to expect from this brand in say, the last 10 years or so. I hope it is not a sign of a future downward or cost-cutting trend in materials with the Koreans, like we saw with Mercedes in the 1990s or with Lexus after the mid-2000s.
06-20-19, 01:14 PM
#17
Lexus Fanatic
https://www.clublexus.com/forums/car...lluride-2.html
06-20-19, 01:50 PM
#18
Pole Position
06-20-19, 04:34 PM
#19
The pursuit of F
I can relate to Kia (and Genesis) being at the top of the IQS (which measures quality <90 days ownership). However.... a few months later and little quality issues pop up that never have in my ownership of any Lexus.
06-20-19, 04:55 PM
#20
Lexus Fanatic
I recall you mentioning things about your KIA. Autoblog also had concerns too on their test drives.
06-21-19, 01:59 AM
#22
Lexus Test Driver
I know this will sound bad, but I feel Genesis and Hyundai are still mostly the same brand. Not enough time has passed since branching apart and now they claim two awards. Technically, but not really.
But congrats to them anyway for their overall rise from 80's junk. Quite the comeback kid story.
But congrats to them anyway for their overall rise from 80's junk. Quite the comeback kid story.
06-21-19, 02:02 AM
#23
Lexus Test Driver
Very odd and suspect seeing some of these stats. Dodge, Nissan, and Chevy all above Toyota and Lexus? This is totally opposite from all of CR's findings about reliability in general- which is connected to quality. Hmmmm.
06-21-19, 03:58 AM
#24
Pole Position
Never put much credence in their initial quality rankings. This is surveying owners within the first six months of any problems. The vehicle is under warranty so just a nuisance having to take it make for any fixes however I would not want Lexus in the bottom half. I put much more weight on their dependability study which looks at three year old vehicles. Here Lexus has been #1 for eight years in a row.
06-21-19, 04:01 AM
#25
Pole Position
Never put much credence in their initial quality rankings. This is surveying owners within the first six months of any problems. The vehicle is under warranty so just a nuisance having to take it make for any fixes however I would not want Lexus in the bottom half. I put much more weight on their dependability study which looks at three year old vehicles. Here Lexus has been #1 for eight years in a row.
06-21-19, 05:41 AM
#27
Pole Position
Never put much credence in their initial quality rankings. This is surveying owners within the first six months of any problems. The vehicle is under warranty so just a nuisance having to take it make for any fixes however I would not want Lexus in the bottom half. I put much more weight on their dependability study which looks at three year old vehicles. Here Lexus has been #1 for eight years in a row.
And totally agree with you about the importance of looking at a study tracking longer term ownership (like 3 years as you mentioned). As someone who only buys used (typically in the 4-5 year post production timeframe), Toyota/Lexus' reliability and how well the cars age (no rattles, etc) is the primary reason I remain so loyal to the brand.
06-21-19, 06:01 AM
#28
Lexus Fanatic
The JD Power Initial Quality rankings is actually only based on first 3 months of ownership, not 6. So it's effectively a measure of QC at the production plant in my eyes and basically worthless to me personally since I never buy new. Nonetheless, I'm impressed with Kia, Hyundai and Genesis being at the top and will be interesting to see a few years from now how these cars are holding up.
And totally agree with you about the importance of looking at a study tracking longer term ownership (like 3 years as you mentioned). As someone who only buys used (typically in the 4-5 year post production timeframe), Toyota/Lexus' reliability and how well the cars age (no rattles, etc) is the primary reason I remain so loyal to the brand.
And totally agree with you about the importance of looking at a study tracking longer term ownership (like 3 years as you mentioned). As someone who only buys used (typically in the 4-5 year post production timeframe), Toyota/Lexus' reliability and how well the cars age (no rattles, etc) is the primary reason I remain so loyal to the brand.
06-21-19, 06:58 AM
#29
Pole Position
Because outside of electronics issues, there's not much else that could be wrong or go wrong in the first 90 days that aren't tied to quality control with production. Paint errors, mis-aligned panels, etc.
06-21-19, 07:26 AM
#30
Lexus Test Driver
Originally Posted by marjenmill
No, Tesla is not there. You can thank California for it because nearly half of all Tesla new sales are in California.California restricts their registration and sales data, which eliminates JD Power from getting the owner names for research (which is allowed by Federal law) so there isn't enough of a sample for JD Power to get a fair market overview.
Edit: I realize Ford and GM scored high in this survey but typically, they have hovered near the average. Tesla st best is average