Sales person lied
08-11-17, 09:11 AM
#1
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Sales person lied
When purchasing my 2016 Lexus hybrid, I told the salesperson at Longo Lexus that I wanted full coverage/ never have to pay for regular maintenance etc. Fine, they said and I paid $2,500.00 for a Platinum coverage. Now, at 15,000 miles they tell me that I didn't purchase the correct policy - a pre-paid maintenance plan for an additional $1,700.00. I asked the dealership if I could cancel the Platinum coverage and purchase the Maintenance plan since this was not brought up at purchase and they said, no, had to buy before 5,000 mies. What do I do?
08-11-17, 09:37 AM
#2
You should count your blessings that you did't waste the $1,700!
Oh, and you should be able to cancel the Platinum coverage. Check your paperwork.
Oh, and you should be able to cancel the Platinum coverage. Check your paperwork.
Last edited by Mike728; 08-11-17 at 09:48 AM.
08-11-17, 10:32 AM
#5
08-12-17, 09:27 PM
#6
Lexus Fanatic
iTrader: (20)
moving to car chat...
08-12-17, 09:46 PM
#7
Lexus Test Driver
Which Lexus hybrid?
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08-12-17, 11:30 PM
#8
Moderator: LFA, Clubhouse
08-13-17, 04:12 AM
#9
Lexus Fanatic
While I agree that salespeople can embellish the situation in order to close a deal, this likely was a mistunderstanding at the dealership, or possibly the salesperson doesn't know the difference, etc. On the 3rd gen forum/LS, a customer was told that his steering vibration is likely the result of bad cv joints. Is that a lie, given that the car does not have CV joints? Technically yes, but more an indication that the dealer doesn't know nor care about what they're doing. It's not that aytpical in this day and age...
08-13-17, 05:57 PM
#10
Lexus Fanatic
I agree, I don't think anybody lied here, it was just a misunderstanding as to what it was you wanted. I'm sure the dealer would have been happy to sell you another high profit add on item
08-13-17, 06:24 PM
#11
Lexus Test Driver
08-13-17, 08:08 PM
#12
Lexus Fanatic
When purchasing my 2016 Lexus hybrid, I told the salesperson at Longo Lexus that I wanted full coverage/ never have to pay for regular maintenance etc. Fine, they said and I paid $2,500.00 for a Platinum coverage. Now, at 15,000 miles they tell me that I didn't purchase the correct policy - a pre-paid maintenance plan for an additional $1,700.00. I asked the dealership if I could cancel the Platinum coverage and purchase the Maintenance plan since this was not brought up at purchase and they said, no, had to buy before 5,000 mies. What do I do?
...............and welcome to CL.
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