Canadian with RX 350 wintering in Mexico (Yucatan-Merida)-just here-went to Toyota dealer for oil/filter change-was told Toyota Mexico will not permit any service to a Lexus product!Would not provide that service. I know Lexus is not sold in Mexico-learned that when getting temp import permit at Laredo-3 hour delay because LEXUS is not in their data base! Any help with this 'policy' and get-arounds would be helpful. Great faith in my 07 machine -200K kms-but really up the creek if major problem arose. Thanks, Bill

 

Strange that they would not do the oil change. I could see no warranty work as a possibility. But no oil change is strange.

 

Welcome to CL. I'm not a lawyer or legal expert, but, right off the bat, it sounds to me like somebody down there in that chain of command had a little too much Tequila for Christmas LOL.

 

Well you're off warranty obviously. What's stopping you from finding an independent shop to do this if it's absolutely necessary. In hindsight, I guess you could have done the oil change before you crossed the border.

In a related note, my buddy in Panama still gets great service for his luxo-coach Ford F150 customized van at an independent in his western Panama town. Often just brings his parts in from Miami if he needs them.