Lexus Most-Improved at Responding to Potential Customers
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Joined: Mar 2015
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From: WA
Lexus Most-Improved at Responding to Potential Customers
Ladies and gentleman, put your hands together, because it's time to add another Lexus accolade to the quiver.
Read the rest on the Club Lexus homepage. >>
Lexus Fanatic
Joined: Oct 2003
Posts: 94,223
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From: Virginia/D.C. suburbs
Lexus is the most improved auto company, third best overall, at responding to potential customers. They share the honor with BMW and Mini,
Lexus Fanatic
Joined: May 2012
Posts: 68,073
Likes: 3,870
From: Maryland
Glad to see them focusing on this again. IMHO they rested on their laurels for a while there in the 2008-2012 era.
One of my business partners had his first service at my dealer for his 2015 GS. They tried to charge him for the free service, didn't wash the car, didn't vacuum it, didn't do anything. He responded to their survey at my suggestion and they immediately called him and apologized up and down which impressed him.
Little things go a long way when it comes to customer service.
One of my business partners had his first service at my dealer for his 2015 GS. They tried to charge him for the free service, didn't wash the car, didn't vacuum it, didn't do anything. He responded to their survey at my suggestion and they immediately called him and apologized up and down which impressed him.
Little things go a long way when it comes to customer service.
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