Lexus reliability
Lexus Champion
Joined: Apr 2007
Posts: 11,070
Likes: 107
From: Southeastern PA
This is a quote directly from JD Power!
"This car reliability study measures problems experienced during the past 12 months by original owners of three-year-old (2011 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100)".
Please read the OP post again! We are talking about issues after warranty period!
"This car reliability study measures problems experienced during the past 12 months by original owners of three-year-old (2011 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100)".
Please read the OP post again! We are talking about issues after warranty period!
I've had my IS250 for 7 years, and other than warranty and TSB issues, I've had nothing but routine maintenance. But you can't take one person's experience and translate it to an entire auto make. On average, if you buy a Lexus product, the probabilities are that you will have a reliable, trouble-free vehicle--not just by this one JD Power study, but by years and years of hard proof from JD Power, CR, and many other sources. But there is no guaranty that your car won't have any problems whatsoever.
Just because that JD Power survey is for cars newer than the OP has, doesn't mean it's not relevant. Lexus cars don't just fall off a cliff after 3 years, and become trouble prone. And Minis don't suddenly become trouble free after 3 years. Consumer Reports does much more extensive, longer term research, and the annual auto issue should be out next week, so we can see what that says for cars older than 3 years.
I've had my IS250 for 7 years, and other than warranty and TSB issues, I've had nothing but routine maintenance. But you can't take one person's experience and translate it to an entire auto make. On average, if you buy a Lexus product, the probabilities are that you will have a reliable, trouble-free vehicle--not just by this one JD Power study, but by years and years of hard proof from JD Power, CR, and many other sources. But there is no guaranty that your car won't have any problems whatsoever.
I've had my IS250 for 7 years, and other than warranty and TSB issues, I've had nothing but routine maintenance. But you can't take one person's experience and translate it to an entire auto make. On average, if you buy a Lexus product, the probabilities are that you will have a reliable, trouble-free vehicle--not just by this one JD Power study, but by years and years of hard proof from JD Power, CR, and many other sources. But there is no guaranty that your car won't have any problems whatsoever.
Lexus Test Driver
Joined: Nov 2007
Posts: 5,285
Likes: 43
From: NV
These comments are to reinforce other postings about the inflated reputation of Lexus vehicles for reliability. We currently own a RX 330 and IS 350. The RX had a transmission seal fail at 70,000 miles and the water pump on the IS 350 failed after 34,000 miles. Both vehicles were out of warranty when these failures occurred, but given the low mileage I contacted Lexus Customer Service to request help covering the cost of repairs. They politely declined.
I am writing this to warn any prospective luxury car buyers that the Lexus reputation for reliability is not justified. It is not worth paying Lexus premium prices in the expectation of better product quality.
I will not purchase another Lexus again.
I am writing this to warn any prospective luxury car buyers that the Lexus reputation for reliability is not justified. It is not worth paying Lexus premium prices in the expectation of better product quality.
I will not purchase another Lexus again.
If you've had your IS for 6+ years and the only thing you've had to pay out of pocket is to replace a water pump, I'd think you should be OK with that. The only thing "inflated" here is your expectations.
I really wish people here would STOP saying Lexus service is cheaper than the Germans. Because it’s not true in the DC Metro area. My IS250 regular maintenance/service cost just as much my CL550.
On another note this is the reason I say it's crazy when people say don't purchase a warranty.
On another note this is the reason I say it's crazy when people say don't purchase a warranty.
Lead Lap
Joined: Apr 2002
Posts: 4,892
Likes: 14
From: Virginia
Lots of missing information, we don't know how the cars were maintained (even with low mileage, harsh usage can be detrimental to a vehicle).
Lexus Customer Service is more willing to help share costs if you've been a loyal dealer service customer (aka you've paid your share of service profits back into the business.)
Lexus Customer Service is more willing to help share costs if you've been a loyal dealer service customer (aka you've paid your share of service profits back into the business.)
Lexus Fanatic
Joined: Sep 2007
Posts: 22,608
Likes: 105
From: Waiting for next track day
What year is the IS350? The water pump is covered under powertrain warranty - 6yr/70k.
If you've had your IS for 6+ years and the only thing you've had to pay out of pocket is to replace a water pump, I'd think you should be OK with that. The only thing "inflated" here is your expectations.
If you've had your IS for 6+ years and the only thing you've had to pay out of pocket is to replace a water pump, I'd think you should be OK with that. The only thing "inflated" here is your expectations.
ding ding ding !!!! He nailed it !!!!
I have agree. I will admit I had unrealistic expectations of Lexus reliability when I came aboard the Lexus family three Lexus vehicles ago. The bottom line is that Lexus vehicles are BY FAR the lesser of the evils in the industry
These comments are to reinforce other postings about the inflated reputation of Lexus vehicles for reliability. We currently own a RX 330 and IS 350. The RX had a transmission seal fail at 70,000 miles and the water pump on the IS 350 failed after 34,000 miles. Both vehicles were out of warranty when these failures occurred, but given the low mileage I contacted Lexus Customer Service to request help covering the cost of repairs. They politely declined.
I am writing this to warn any prospective luxury car buyers that the Lexus reputation for reliability is not justified. It is not worth paying Lexus premium prices in the expectation of better product quality.
I will not purchase another Lexus again.
I am writing this to warn any prospective luxury car buyers that the Lexus reputation for reliability is not justified. It is not worth paying Lexus premium prices in the expectation of better product quality.
I will not purchase another Lexus again.
What are you going to buy other then Lexus? I guess Hyundai and Kia make premium models now, but guess what? They usually are less reliable then a Lexus.
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This is a quote directly from JD Power!
"This car reliability study measures problems experienced during the past 12 months by original owners of three-year-old (2011 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100)".
Please read the OP post again! We are talking about issues after warranty period!
"This car reliability study measures problems experienced during the past 12 months by original owners of three-year-old (2011 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100)".
Please read the OP post again! We are talking about issues after warranty period!
Hi, I'm Earth. Have we met?
Why is there a need to convince people to stay with a car they don't like?
It's like a marriage. If you're not willing to make it work and it's too much hassle, then leave
To the OP, just sell or trade in your lexus for another competitor brand out there and enjoy your new car.
Life's too short to not enjoy what you don't like. Can't get any easier than that.
I've had german and I ain't going back
It's like a marriage. If you're not willing to make it work and it's too much hassle, then leave
To the OP, just sell or trade in your lexus for another competitor brand out there and enjoy your new car.
Life's too short to not enjoy what you don't like. Can't get any easier than that.
I've had german and I ain't going back
Racer
Joined: Jan 2003
Posts: 1,271
Likes: 14
From: Annapolis, Md
For me it was cheaper. Example, oil change in my old SC300 and RX330 was like $25. Oil change for the E39 and E60 $50. Another thing is that I can take my Lexus to an independent shop for a lower rate. With the Beemers it would almost have to be done at the dealer because other shops have no idea what they are doing.
I have never gotten a oil change at any dealer for less than $40.00 including Acura. My IS250 reliability has been ok with it's share of problems. It's alot independent shops in my area that can service my Lexus and MB but I rarely used them. Most of the time I take my car to the dealer bc I need a loaner...
On another note what is up with the 5k oil changes? 1990's
Last edited by rogers2; Feb 20, 2014 at 12:18 PM.
500 miles a year would be rare.
Those are some excellent prices. $25 dollars is pretty cheap.
I have never gotten a oil change at any dealer for less than $40.00 including Acura. My IS250 reliability has been ok with it's share of problems. It's alot independent shops in my area that can service my Lexus and MB but I rarely used them. Most of the time I take my car to the dealer bc I need a loaner...
On another note what is up with the 5k oil changes? 1990's
I have never gotten a oil change at any dealer for less than $40.00 including Acura. My IS250 reliability has been ok with it's share of problems. It's alot independent shops in my area that can service my Lexus and MB but I rarely used them. Most of the time I take my car to the dealer bc I need a loaner...
On another note what is up with the 5k oil changes? 1990's
$50 oil change for the BMWs wasn't even at the dealer. I took it to an independent shop for oil changes. But that was about it. Anything else (especially electrical work) had to be done at the BMW dealer.)
I was told modern day cars can do oil changes every 5,000 miles.