HUGE Toyota Problem.... PLEASE help...SRS
Being an S.A. for Lexus, I helped out a guest who pumped bad fuel at a gas station. To make it short, the customer came in with the Check Engine and VSC lights. We diagnosed it assuming it might be carbon build up, but it wasn't, and got a sample of the fuel. The fuel ended up looking milky and completely different from what a normal fuel sample looked like. So we had to flush out the bad fuel from their system, added fuel cleaner additive, filled with premium gas, and that took care of it. The gas station that they pumped from ok'd the reimbursement to the customer, because other customers were experiencing symptoms from the bad fuel too. Anywho, that kind of repair would not be covered under Warranty because it was not a malfunction or defect by Lexus' part, but a failure caused by an outside source.
OP, what were the results/cause of the problem you are experiencing as told by them?
Last edited by Individual; Dec 22, 2011 at 05:12 PM.
Lexus Fanatic
Joined: Jan 2005
Posts: 20,238
Likes: 274
I know this is a Lexus forum, but since Toyota and Lexus are pretty much the same I thought i would rant here....
I bought a 2010 Camry LE from a dealership two months ago. It had about 43k miles on it and it ran smoothly. When I bought it I got an oil change the same day, detailed the car and babied it up till now, 46k-47k miles on it. The other day, I was leaving work, and I took a ramp to a freeway and all of a sudden my car started shaking vigorously. I pulled over and when I popped the hood I saw my engine was shaking like crazy, all of my lights (check engine light, maintenance required light, and traction control light was on) also my muffler was emitting something that smelled horrible which I found out later was bad to breathe. I right away took it to a dealership and they took the car in.
I got a call a day later and they said that the fee to check the car up was going to be 92 dollars, and they told me this is the work my car needed;
Fuel Injectors, Spark Plugs, Gas Additive, Drain Fuel Tank and clean out system and they told me my total bill will be $1433.03. I obviously cant afford something like that so I took it to a few friends of mine who were technicians, they installed all of those one my one and I spent a total of 600... myself replacing everything the dealer asked only to find out that my engine is bad... First off I am ******* pissed off about everything. I called the dealer and I asked them for some compensation and so far They havent really responded. Any ideas on what to do?
I really need help...
I bought a 2010 Camry LE from a dealership two months ago. It had about 43k miles on it and it ran smoothly. When I bought it I got an oil change the same day, detailed the car and babied it up till now, 46k-47k miles on it. The other day, I was leaving work, and I took a ramp to a freeway and all of a sudden my car started shaking vigorously. I pulled over and when I popped the hood I saw my engine was shaking like crazy, all of my lights (check engine light, maintenance required light, and traction control light was on) also my muffler was emitting something that smelled horrible which I found out later was bad to breathe. I right away took it to a dealership and they took the car in.
I got a call a day later and they said that the fee to check the car up was going to be 92 dollars, and they told me this is the work my car needed;
Fuel Injectors, Spark Plugs, Gas Additive, Drain Fuel Tank and clean out system and they told me my total bill will be $1433.03. I obviously cant afford something like that so I took it to a few friends of mine who were technicians, they installed all of those one my one and I spent a total of 600... myself replacing everything the dealer asked only to find out that my engine is bad... First off I am ******* pissed off about everything. I called the dealer and I asked them for some compensation and so far They havent really responded. Any ideas on what to do?
I really need help...
Thats the problem with buying used pedestrian vehicles, especially minivans. Previous owners just don't maintain them.
If the car failed compression test, just fix it up as best you can, put a for sale sign on it, and let it be someone elses headache.
If the car failed compression test, just fix it up as best you can, put a for sale sign on it, and let it be someone elses headache.
Lexus Fanatic
Joined: Oct 2003
Posts: 94,430
Likes: 249
From: Virginia/D.C. suburbs
Sorry to hear about your Camry's problem. You didn't p*** anyone off lately, did you? Sometimes people get back at others by putting sugar in the gas tank. That can make a real mess......and account for the symptoms you had, including having to competely clean out and refinish the inside of the gas tank. If there is evidence of that, and the warranty doesn't cover it, then your insurance might, as that would be considered a criminal action.....like having your car vandalized or stolen.
It's generally hard to get access to the filler-pipes in today's cars, though, unless you left the flap-door open for some reason. Is there any evidence that you locked it and it was pried or jimmied open?
It's generally hard to get access to the filler-pipes in today's cars, though, unless you left the flap-door open for some reason. Is there any evidence that you locked it and it was pried or jimmied open?
Lead Lap
Joined: May 2011
Posts: 622
Likes: 0
From: CA
Toyota's Powertrain warranty is 5 years/60,000 miles, neither of which your car has passed. Since you also bought it from the dealer, there's also a good chance it is a CPO, which extends the warranty even longer.
Have you tried taking it to another dealer? It sounds like this one is playing hard ball and trying to scam you. Report them to Toyota Corporate and try another dealer.
Have you tried taking it to another dealer? It sounds like this one is playing hard ball and trying to scam you. Report them to Toyota Corporate and try another dealer.
Lexus Fanatic
Joined: Jan 2005
Posts: 20,238
Likes: 274
Toyota's Powertrain warranty is 5 years/60,000 miles, neither of which your car has passed. Since you also bought it from the dealer, there's also a good chance it is a CPO, which extends the warranty even longer.
Have you tried taking it to another dealer? It sounds like this one is playing hard ball and trying to scam you. Report them to Toyota Corporate and try another dealer.
Have you tried taking it to another dealer? It sounds like this one is playing hard ball and trying to scam you. Report them to Toyota Corporate and try another dealer.
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