2009 JD Power Customer Retention Study
and i think lexus has some ground to make up here
Benz #1?
I've read and heard that MB's had some mechanical issues the last few years.
So much for that rumor.
With all the Buick hype,it's hard to believe Buick is at the bottom.
Infinity is surprising too.
I've read and heard that MB's had some mechanical issues the last few years.
So much for that rumor.
With all the Buick hype,it's hard to believe Buick is at the bottom.
Infinity is surprising too.
Last edited by Joeb427; Dec 14, 2009 at 04:24 AM.
Guest
Posts: n/a
Well Benz has always been highly desirable, its hard for people to leave and go elsewhere. Benz also has a very diversified lineup so if you need a SUV or want a coupe or want something powerful you can stay with the brand.
Lexus Fanatic
Joined: Oct 2003
Posts: 94,541
Likes: 264
From: Virginia/D.C. suburbs
For those who like a soft, cushy ride, it's hard to beat the non-AMG S-Class, but, unless a soft ride is your priority, much of the Mercedes addiction can be cured by taking one quick trip around the block in a BMW. Once you've experienced the BMW steering/chassis, it's hard to go back to a Merc, though I have to admit that the E63 I reviewed had some pretty impressive power.
Lexus Fanatic
Joined: Nov 2008
Posts: 14,100
Likes: 1
From: tech capital
Having experienced both BMW and Mercedes, Mercedes will usually be preferred choice for those seeking ride quality and solid structure. Of course that observation is very subjective and therefore of limited usefulness.
Lexus Fanatic
Joined: Nov 2008
Posts: 14,100
Likes: 1
From: tech capital
Many Mercedes models have become true classics worth $$$.. I would hang on to tri star cars too. I would love to grab a clean Mercedes190 E 2.6 16V. Cosworth did a job with this car & it will be worth $$$ further down the line..
The 500E co developed with Porshe is another machine I would not mind having.
The 500E co developed with Porshe is another machine I would not mind having.
Lexus Champion
Joined: Aug 2006
Posts: 12,581
Likes: 283
From: Illinois
I was surprised at the Buick ranking too. I thought with the older, conservative buyer that the brand appeals too, that they'd have a higher retention rate/repeat buyer. I guess not.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Top 10 Most Confusing Things Lexus Has Ever Done!
Joe Kucinski
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles
Michael S. Palmer
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Lexus Fanatic
Joined: Nov 2008
Posts: 14,100
Likes: 1
From: tech capital
It's pretty obvious with Buick's new competetive and modern products that they are trying to broaden that buyer base to insure a future. The poor retetention stats noted for Buick show the need for immediate corrective action.
Last edited by IS-SV; Dec 14, 2009 at 08:08 AM.
Lexus Champion
Joined: Aug 2006
Posts: 12,581
Likes: 283
From: Illinois
IMO, I'm not surprised at all. Also keep in mind that appealing to the older, convervative market is dealing with a slow growth market (due to death, illness, loss of license, infrequent car replacement also caused by low annual miles driven, etc.).
It's pretty obvious with Buick's new competetive and modern products that they are trying to broaden that buyer base to insure a future. The poor retetention stats noted for Buick show the need for immediate corrective action.
It's pretty obvious with Buick's new competetive and modern products that they are trying to broaden that buyer base to insure a future. The poor retetention stats noted for Buick show the need for immediate corrective action.
Guest
Posts: n/a
Many Mercedes models have become true classics worth $$$.. I would hang on to tri star cars too. I would love to grab a clean Mercedes190 E 2.6 16V. Cosworth did a job with this car & it will be worth $$$ further down the line..
The 500E co developed with Porshe is another machine I would not mind having.
The 500E co developed with Porshe is another machine I would not mind having.
We have no idea what this has to do with anything here
This study is NOT about just keeping a car forever. Its about customers STAYING within the brand when its time for a NEW vehicle.
Now in its seventh year, the study measures the percentage of vehicle owners and lessees who replace a previously purchased new vehicle with another from the same brand. Retaining existing owners is critical to a brand's market success, particularly in the current challenging market conditions.
\.
Registered User
Joined: Dec 2003
Posts: 2,085
Likes: 0
From: California
Ok secrets out, I have been seriously looking at these lately, I've always really liked them but never gave them a second thought because, well I'd been super stuck on Lexus all during that time but now I would really like to have one in my garage for long term ownership, no rush though, need to do some research. I really really really want to get my hands on 93/94 E60 AMG but I'll settle for a clean well taken care of 95 500E as they are hard enough to find clean.
Ok secrets out, I have been seriously looking at these lately, I've always really liked them but never gave them a second thought because, well I'd been super stuck on Lexus all during that time but now I would really like to have one in my garage for long term ownership, no rush though, need to do some research. I really really really want to get my hands on 93/94 E60 AMG but I'll settle for a clean well taken care of 95 500E as they are hard enough to find clean.
But unfortunately.....
Originally Posted by 1SICKLEX
We have no idea what this has to do with anything here
This study is NOT about just keeping a car forever. Its about customers STAYING within the brand when its time for a NEW vehicle.
We have no idea what this has to do with anything here
This study is NOT about just keeping a car forever. Its about customers STAYING within the brand when its time for a NEW vehicle.
Joined: Feb 2001
Posts: 31,944
Likes: 2,737
From: North Carolina
Lol, sorry but Mike is right. Let's keep this thread on topic please - it's about a customer retention study (not what cars you want to retain in your garage). I'd politely suggest you start another thread about that topic if you'd like to discuss it rather than continue to make borderline insults such as the post above.
