FURIOUS with Lexus Corporate right now
11-10-08, 01:43 PM
#1
FURIOUS with Lexus Corporate right now
Make a really long story short a family member of mine (former BMW-ONLY guy) bought a 2008 ES 350 that has developed the flare. Sometimes it is 200-300rpms, sometime it is 1,000 rpms. His dealer and Lexus corporate have both looked at the car and come away with their hands in the air.
Last week they handed him back his car and said, “Yeah it’s flaring but that is how the car is made. Tough luck.”
He is furious to think he paid $45K for a car that shifts like hell, and I am absolutely irate that the company is blowing this off as “operating as designed.” They have determined that this is just how the ES 350 behaves and it is within the guidelines for how the car should operate. I called back to Lexus and they basically told me that he is out of luck and can try to sell the car outright if he is so unhappy with it.
It seems to me that Lexus has realized that this 6AT is an effing piece of garbage and it’s going to cost a lot to replace every one, not to mention that they really have no fix…SO they have deemed it “operating as designed” to get out of it.
Considering my level if straight up pissedoffness about the situation I am considering assisting my uncle in arbitration against Lexus. I will have to start digging up the numerous horror stories that have been posted on Club Lexus and then go from there.
What should I do here? Any input would be greatly appreciated.
Last edited by MPLexus301; 11-10-08 at 02:08 PM.
11-10-08, 01:58 PM
#6
Pole Position
Unfortunately, Lexus corporate will have a gag order for your time in their company (part of NDA / termination agreement as with all corporations). I would hire a good lawyer not only for your family member, but also for yourself and becareful what you write on the internet as they can (and will) use it against you to countersue. Good luck.
11-10-08, 02:12 PM
#7
Lexus Fanatic
iTrader: (20)
I think a lawyer is the only way you'll get any satisfaction at this point. You don't necessarily need to bring your old boss into it, but it seems to me you have grounds that it's a lemon although state laws vary on that.
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11-10-08, 02:31 PM
#8
It's just shocking to me that they basically know there is a problem and that people are unhappy, but because they really don't have a fix they have deemed it "operating as designed". This is Lexus, not Chevrolet. That level of arrogance is unacceptable in this class of car.
11-10-08, 02:56 PM
#9
Lexus Test Driver
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Honestly I think you got a ****ty regional supervisor because this isn't like Lexus to turn their back and say tough luck. I'm not saying I don't believe you I'm just stunned on the way they treated it. Keep prying and see maybe you'll get them to bite again.
11-10-08, 05:54 PM
#13
Lexus Fanatic
I simply don't believe that there is no fix, regardless of what the dealer or factory says. It's probably a simple matter of reprogramming the transmission's ECU.
I also had a Mazda, years ago, before electronic transmission controls, that had an occasional flare. Machining a pin in the valve assembly to a new, exact length (as determined by factory engineers), to slightly alter the fluid pressure in the valves, solved the problem.
I also had a Mazda, years ago, before electronic transmission controls, that had an occasional flare. Machining a pin in the valve assembly to a new, exact length (as determined by factory engineers), to slightly alter the fluid pressure in the valves, solved the problem.
11-10-08, 05:57 PM
#14
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If its new, it should qualify for Lemon Law but thats a process in itself.
I've driven multiple ES 350s and I have witnessed this "flare" in some but not all of them. I can see how it would be annoying, especially in a Lexus and a new one to boot. Its not a huge problem but its big enough to have pissed a few people off.
I did think that Lexus had addressed this after the 07 model, I guess I was wrong.
I've driven multiple ES 350s and I have witnessed this "flare" in some but not all of them. I can see how it would be annoying, especially in a Lexus and a new one to boot. Its not a huge problem but its big enough to have pissed a few people off.
I did think that Lexus had addressed this after the 07 model, I guess I was wrong.
