Did you get the Lexus recall letter?
Thread Starter
Lead Lap
Joined: Sep 2009
Posts: 462
Likes: 4
From: NV
UPDATE: Lexus did it right by me!
I took my Rx to the Lexus dealer today and they replaced the modified gas pedal with a new one. So I am happy with it.
Just to refresh, I was not happy with how Lexus tried to fix the accelerator pedal. They shave the bottom part at an angle. The shaved end is white and rugged. I wrote to Lexus Consumer and complain. They called the local Lexus dealer and the dealer gave me a call two weeks ago. They said I can bring my car in when the gas pedal part arrive. It did and I went today to have it installed.
Below is a picture of the new gas pedal. I believe you guys who had the shaved gas pedal ought to complain and get a new one installed. The new one looks shorter.
Just to refresh, I was not happy with how Lexus tried to fix the accelerator pedal. They shave the bottom part at an angle. The shaved end is white and rugged. I wrote to Lexus Consumer and complain. They called the local Lexus dealer and the dealer gave me a call two weeks ago. They said I can bring my car in when the gas pedal part arrive. It did and I went today to have it installed.
Below is a picture of the new gas pedal. I believe you guys who had the shaved gas pedal ought to complain and get a new one installed. The new one looks shorter.
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Thanks for posting the update. I was at the dealer over the weekend and asked if I could get a pedal from an '11 or '12 to replace mine. After looking it up, the parts guy couldn't recommend changing to the newer pedal because the numbers are different. He also mentioned something about sensors. I will e-mail the service manager per the advice of my SA to see what can be done. Besides looking hideous post recall, the pedal feels like a balance beam that gets thinner.
Thread Starter
Lead Lap
Joined: Sep 2009
Posts: 462
Likes: 4
From: NV
Anita,
I would send a letter like I did to Lexus. They seemed to accomodate such letter and request. Here is the letter I sent them. After a couple of weeks I got a response from the local Lexus dealer. They said they got a call from headquarters about my unhappiness with the recall solution. So they ordered the gas pedal and called me again when the part came it. Obviously there is a replacement part for it then. They filled the gas tank and wash the car too.
Toyota Motor Sales, U.S.A., Inc.
Lexus Customer Assistance, L201
19001 South Western Avenue
Torrance, CA 90509
Lexus sent me a recall letter on a potential floor mat interference and accelerator pedal. So I took my 2010 Lexus RX350 to our local dealer in Reno, Nevada.
I am not very happy on the work they did with the accelerator pedal. I asked the service rep exactly what they are going to do with the car. He said they will modify the accelerator pedal. However no work is to be done to the floor mat. The service rep did not elaborate on exactly what modifications is to be done.
When I got the car after 2 hours, I examined the gas pedal. They shaved the bottom end of it. I am dumbfounded. When the service rep said they will “modify” the pedal, I thought they will replace a part of it with a new one. My shaved pedal looks UGLY! The shaved portion is now whitish whereas the rest of the pedal is black. This is a $50,000 car.
A modification for a recall should have taken into consideration the aesthetic effect of Lexus’s solution. Lexus should have replaced the entire accelerator pedal assembly with a new assembly. I did not take my car for the recall to be mutilated in this manner. I want Lexus to replace my gas pedal with a new corrected one. If this is not possible, I want Lexus to put back the original pedal.
With Regards,
I would send a letter like I did to Lexus. They seemed to accomodate such letter and request. Here is the letter I sent them. After a couple of weeks I got a response from the local Lexus dealer. They said they got a call from headquarters about my unhappiness with the recall solution. So they ordered the gas pedal and called me again when the part came it. Obviously there is a replacement part for it then. They filled the gas tank and wash the car too.
Toyota Motor Sales, U.S.A., Inc.
Lexus Customer Assistance, L201
19001 South Western Avenue
Torrance, CA 90509
Lexus sent me a recall letter on a potential floor mat interference and accelerator pedal. So I took my 2010 Lexus RX350 to our local dealer in Reno, Nevada.
I am not very happy on the work they did with the accelerator pedal. I asked the service rep exactly what they are going to do with the car. He said they will modify the accelerator pedal. However no work is to be done to the floor mat. The service rep did not elaborate on exactly what modifications is to be done.
When I got the car after 2 hours, I examined the gas pedal. They shaved the bottom end of it. I am dumbfounded. When the service rep said they will “modify” the pedal, I thought they will replace a part of it with a new one. My shaved pedal looks UGLY! The shaved portion is now whitish whereas the rest of the pedal is black. This is a $50,000 car.
A modification for a recall should have taken into consideration the aesthetic effect of Lexus’s solution. Lexus should have replaced the entire accelerator pedal assembly with a new assembly. I did not take my car for the recall to be mutilated in this manner. I want Lexus to replace my gas pedal with a new corrected one. If this is not possible, I want Lexus to put back the original pedal.
With Regards,
Last edited by LeoDLion; Jul 8, 2013 at 06:29 AM.
Driver School Candidate
Joined: Jul 2013
Posts: 7
Likes: 0
From: MD
Pedal appearance after recall
Little know fact.. Lexus has replacement pedals. If you go into the dealer and tell the manager you have an issue with the pedals appearance the can get a new replacement pedal. It can be a hassle, because people do not ask, or know to ask, for a new pedal assembly. They may have to contact lexus to release the part, I don't know if it is still on manual release, and how long it has been seen the recall was performed might be an issue. The replacements parts were reasonably priced as well. Very simple install, just make sure that the battery is disconnected DIY'ers.
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Thanks. I plan on contacting the service manager first since I've known him for almost 10 years and he is just as awesome as my SA. I don't anticipate any problems getting a suitable replacement especially after mentioning a few medical issues I have with my right foot and leg. There is a noticeable difference with the pedal post recall.
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Pit Crew
Joined: Jul 2010
Posts: 220
Likes: 7
From: CA
Thanks Anita and everybody. I took my car today. They shaved the gas pedal. I am not happy about it. I am writing a letter to Toyota/Lexus Customer Assistance to complain. The shaved bottom part is whitish where the rest of the gas pedal is black. It is ugly and reflects badly on Lexus for doing a solution that looks cheap and trashy. I will update when they reply.
Pole Position
Joined: Apr 2012
Posts: 2,243
Likes: 88
From: Texas
Pole Position
Joined: Apr 2012
Posts: 2,243
Likes: 88
From: Texas
Ok, ill check on there. I know i need to go in for that one recall about pressing the brake and gas pedal at the same time and making sure the brake overrides both pedals.
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