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1000 mile courtesy check in for new vehicle.

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Old 10-21-10, 12:22 PM   #1
rchun08
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Default 1000 mile courtesy check in for new vehicle.

Okay guys, when I bought our new 2010 lexus rx, the dealer told us to come in for a 1000 mile courtesy check up on the vehicle. I schedule it a week ago and my wife takes it in on a Saturday and calls me stating the service guy said there is nothing to check and that there is nothing to be done till the first oil change at 7-8k miles !! ?? what the hell, why did the schedule it and tell is to come in then!! should I complain or is there really nothing they do and nothing to go over and a waste of time to complain?
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Old 10-21-10, 12:54 PM   #2
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read the maintenance booklet it says they will do a complimentary service on 6months/5k and 12 months/ 10k

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Old 10-21-10, 12:59 PM   #3
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the past 2 lexus i got, they did ask me to go in at around 1000 or 1500 miles i forgot. really they didn't have anything to do, but they checked on the oil, and other stuff to make sure there is no leak or anything.

so technically, no "service" is needed. but my dealerships they do it for courtesy as a quick checkup
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Old 10-21-10, 12:59 PM   #4
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bought mine 3 days ago and they did not say anything about 1k service so clearly they made a mistake and you should let them know.
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Old 10-21-10, 01:03 PM   #5
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Quote:
Originally Posted by rominl View Post
the past 2 lexus i got, they did ask me to go in at around 1000 or 1500 miles i forgot. really they didn't have anything to do, but they checked on the oil, and other stuff to make sure there is no leak or anything.

so technically, no "service" is needed. but my dealerships they do it for courtesy as a quick checkup
hmm..... makes sense I wonder why they didn't tell me that do I have to call them ?
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Old 10-21-10, 03:28 PM   #6
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If that's the case, then I'm 700 miles over the limit.

I think its 5K for the tire rotation and 10K for the oil change.
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Old 10-21-10, 04:50 PM   #7
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Default 1600 km. Courtesy Check

My dealer offered, and performed, a free 1600 km courtesy check on my new RX 350.
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Old 10-21-10, 06:27 PM   #8
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On my 1000 mile check up, they programmed all the personal settings.
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Old 10-21-10, 08:50 PM   #9
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On my 1000 mile check up, they programmed all the personal settings.
Ditto, when I brought it in at 1600 km.
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Old 10-21-10, 09:41 PM   #10
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"the dealer told us to come in for a 1000 mile courtesy check up on the vehicle. I schedule it a week ago and my wife takes it in on a Saturday and calls me stating the service guy said there is nothing to check and that there is nothing to be done"
Get all over them they were the ones to call you for this and its in the books and on the Lexus page for this service so they still should have check out the car for the few things they look at. Your time is money and they got you on the time to set up the check and the time your wife took to dive to the sealership. So yes I would call and give them hell over this worst case the next time you bring the car in for anything they make sure that it is right the first time
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Old 10-22-10, 10:24 AM   #11
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Lexus has changed it. Before buying my car... several dealerships they told me that there was a 1K service. However at the dealership where I bought my car they mentioned that Lexus no longer offers it. Instead it is during the 5K and 10K service
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Old 10-22-10, 10:45 AM   #12
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Its is in the 2011 manual its on the Lexus Webb page I thank is more a case that Lexus does not pay the dealership for this check so they no not want to check them but the dealership got paid for this on the front end with the dealer hold back and the profit that they did make off the deal and if you used your old car in the deal the money that they made off of that deal also also we all know that they have no more than $100 in all of the paper work so what ever they charge for on the Retail Delivery Fee was more money on this deal to them. CALL them on this and make them put it up on a rack and look for leaks check they other things and more on with life.
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Old 10-22-10, 02:27 PM   #13
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A technician came to my house (maybe about a 40 mile drive) and performed a check of my 450h in my garage at 1000 miles. He simply checked all of the fluids and tires and asked if I wanted him to program anything. He might have been here for 15-20 minutes at the most.
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Old 10-22-10, 02:30 PM   #14
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wow I wish they can do that to my car too.
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Old 10-22-10, 02:30 PM
 
 
 
 
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