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Letter from Lexus headlight condensation....

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Old 01-04-14, 06:13 PM   #31
thomas1
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just got my letter
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Old 01-04-14, 06:50 PM   #32
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Received my letter today, 1/4/2014, also. The sticker in a previous post is to be permanently put in your manual.

It appears that Lexus is not going to give everybody a new set of headlights. The dealer has to determine that condensation is happening and a potential cause for failure. If a failure has already occurred a full reimbursement of the cost is available.

Well, its better than nothing.
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Old 01-05-14, 09:42 AM   #33
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Got my letter too, 2004 RX330.
For those who haven't received a letter the space on the copy of the letter posted above will have your VIN on it. So it's not a random thing.
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Old 01-06-14, 06:27 AM   #34
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Lexus letter advise if the headlights still operate wait until you receive the second letter will be mail out later.
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Old 01-06-14, 12:09 PM   #35
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Here is the letter in its entirety.
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Old 01-07-14, 08:32 AM   #36
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I got my letter too! My question is: My lamps do not show any evidence of moisture yet. Are all RX's subject to the problem regardless of where assembled? ie, domestic made lamp assemblies vs japan made lamp assemblies. My Thundercloud is a Japanese assembled model.
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Old 01-07-14, 11:06 AM   #37
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I got the letter from Lexus also. I had been thinking it was the outside lens the was clouding up and I would have to try one of the lens repair kits to restore the clear lens.
The letter is not clear about the process of getting Lexus to replace the headlight assemble. It mentioned a follow up letter will be coming via mail.
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Old 01-07-14, 11:18 AM   #38
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Quote:
Originally Posted by jlkeller57 View Post
I got the letter from Lexus also. I had been thinking it was the outside lens the was clouding up and I would have to try one of the lens repair kits to restore the clear lens.
The letter is not clear about the process of getting Lexus to replace the headlight assemble. It mentioned a follow up letter will be coming via mail.
Lens clouding is different from the moisture problem. With the moisture problem if you run your car through a car wash, as an example, you would end up with water in the headlights. For those with HID this might cause the ballast and connectors to corrode and stop working causing a very costly repair. The halogens have similar problems with connections. That is what they are addressing and little else.
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Old 01-08-14, 09:20 AM   #39
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They are replacing headlamps that have failed, meaning not working due to excessive moisture and have damaged the electrical and does not light up.

Having excessive moisture alone does not guarantee replacement.

YMMV depending on the dealers' report, like anything else the dealer can request Lexus to replace but they have to show proof and evidence that they have to be replaced. So lesson to be learned, be nice to your Service Adviser, better yet the Service Manager.
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Old 01-08-14, 10:09 AM   #40
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Received a letter too and mine definitely got moisture inside after heavy rain. But after a couple of week, it evaporate. Now I need to wait for the rain again and show the headlights to the dealer..........Maybe I should just run water down the headlights and replicate the problem myself.

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Old 01-09-14, 10:10 AM   #41
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Many years ago, a lot of our members did exactly that, simulated heavy rain (or car wash) to get the moisture to show up on the head lamps. A lot of them got their HL replaced under the warranty, no questions asked. I missed the warranty period by 2 weeks and they would not honor it. Hence I ended up sealing it. In my case on rainy days, it would take days of sunny weather to get rid of the moisture.

But after sealing it, no problems, know on wood.

I do not think I will get a new HL since the one I have with the seal would look OK.
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Old 01-09-14, 04:24 PM   #42
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I will wait until heavy rain and moisture start building up inside, then bring the letter to the dealer so they can put me into the waiting list. So far not much rain in the SF bay area yet.
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Old 01-16-14, 06:13 AM   #43
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2005 RX330, Got my letter also.
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Old 01-16-14, 11:53 PM   #44
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- Great info! thanks guys
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Old 01-18-14, 05:49 AM   #45
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Quote:
Originally Posted by diverchris View Post
That is great news; hopefully Lexus Canada adopts this as well
Any chance this will be applied in Canada as well?
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Old 01-18-14, 05:49 AM
 
 
 
 
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