You think? What does the dealership want the body shop to do ... bend metal? Unless there was damage, this is Lexus' problem. I'm disappointed that your dealership is trying dodge this as this isn't what I would expect of Lexus ... we've owned ten and they have "owned any problem" that came with their vehicles.
Lexus replaced two of our ten ... both were LX ... and they should fix this for you, but you have to expect it. Be nice, but be firm ... they may have to replace both rear gates to fix this, but it is their problem and not yours.
P.S. Listen for the "magic phrase" ... it is not field repairable! That's your cue to expect a replacement vehicle.
Last edited by SaniDel; 06-30-13 at 05:07 PM.