08 LS460 Shut Down and Won't Start Up
01-16-10, 11:35 AM
#1
08 LS460 Shut Down and Won't Start Up
So, about two weeks ago. We were driving and all of a sudden, the battery light and the steering wheel light came on. Everything in the car just stopped working but since I was in Drive and on a downhill, the car kept going.
I pulled into a parking lot, but at the driveway my car stopped since I lost momentum. The driveway was a little uphill. So, I had the car towed to Keyes Lexus in Van Nuys, CA. It's been there since January 4, 2010. Their tech's couldn't figure out the problem after they tried jumping the car and replacing the battery and a few other stuff. They had a specialist come out. After a few calls, my advisor said it was a problem with the engine. I called a few more time but they still haven't fixed the car.
What should I do? My advisor said this was the first time it's ever happen to this type of car.
I pulled into a parking lot, but at the driveway my car stopped since I lost momentum. The driveway was a little uphill. So, I had the car towed to Keyes Lexus in Van Nuys, CA. It's been there since January 4, 2010. Their tech's couldn't figure out the problem after they tried jumping the car and replacing the battery and a few other stuff. They had a specialist come out. After a few calls, my advisor said it was a problem with the engine. I called a few more time but they still haven't fixed the car.
What should I do? My advisor said this was the first time it's ever happen to this type of car.
01-16-10, 11:55 AM
#3
Wow!!!
Check with your local law enforcement agencies to see if there are any warrants out for you. Sounds like the engine immobilizer has been activated via the LexusLink.
01-16-10, 03:29 PM
#5
I would contact Lexus (not the dealer) and say something to the effect of "I'm doing my very best to remain patient and cooperative given the circumstances, however, I believe that enough time has lapsed that I'm afraid I must insist that a field service engineer get involved and if the issue cannot be resolved in a timely manner, I'd like to request a replacement vehicle."
01-16-10, 03:53 PM
#6
Lexus Test Driver
All members gave you great advice. AceVA may have told you who you should call as well. The dealer is clearly dragging there feet. Customer service has gotten worse since the economy has went down as well(I guess the mood of the citizens changed with the economy). No customers should be without a clear explanation and solution by now.
Clearly more is wrong than they have told you and a new engine may not be what you want in place of the defective one. I think this is a lemon law situation and needs to be handled immediately not to delay you a minute more. If they replace the engine will that be enough to fix his issue fellow members? Does a situation like this damage other parts of the car fellow members? Im asking I dont know the answer. Hope this guy finally starts getting treated like the victim of a bad car and not the cause which is what the dealer is acting like to me, dragging there feet!! L.G.N.M
Clearly more is wrong than they have told you and a new engine may not be what you want in place of the defective one. I think this is a lemon law situation and needs to be handled immediately not to delay you a minute more. If they replace the engine will that be enough to fix his issue fellow members? Does a situation like this damage other parts of the car fellow members? Im asking I dont know the answer. Hope this guy finally starts getting treated like the victim of a bad car and not the cause which is what the dealer is acting like to me, dragging there feet!! L.G.N.M
Last edited by usermel; 04-06-10 at 12:24 PM.
01-16-10, 04:45 PM
#7
All members gave you great advice. AceVA may have told you who you should call sa well. The dealer is clearly dragging there feet. Customer service has gotten worse since the economy has went down as well(I huess the mood of the citizens changed with the economy). No customers should be without a clear explanation and solution by now.
Clearly more is wrong than they have told you and a new engine may not be what you want in place of the defective one. I think this is a lemon law situation and needs to be handled immediately not to delay you a minute more. If they replace the engine will that be enough to fix his issue fellow members? Does a situation like this members damage other parts of the car? Im asking I dont know the answer. Hope this guy finally starts getting treated like the victim of a bad car and not the cause which is what the dealer is acting like to me, dragging there feet!! L.G.N.M
Clearly more is wrong than they have told you and a new engine may not be what you want in place of the defective one. I think this is a lemon law situation and needs to be handled immediately not to delay you a minute more. If they replace the engine will that be enough to fix his issue fellow members? Does a situation like this members damage other parts of the car? Im asking I dont know the answer. Hope this guy finally starts getting treated like the victim of a bad car and not the cause which is what the dealer is acting like to me, dragging there feet!! L.G.N.M
Good luck and let us know what happens...
Craig
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01-16-10, 05:19 PM
#8
I've been through this -- on both sides (my family operates a series of dealerships.) Before you threaten or retain an attorney, contact the manufacturer... be polite and courteous. Your claim will be with the manufacturer, not the incompetent dealer. You do not have a lemon law claim yet. Most states dictate 30 days in for the same repair. After you inform the manufacturer of its lemon status, they typically receive one final repair attempt.
It's a very long, drawn out process in most cases... so your best bet is to be as polite as possible and work directly with the manufacturer. Believe me, I know it's difficult when you're in the middle of such a frustrating experience. I think you'll find the bees with honey approach to work well in most cases - if a manufacturer voluntarily buys a vehicle back, it will still have clear title and they do not have to sell it with a lemon'd title - it won't show up on carfax (scary, I know.) Thus, if there's a chance you could actually win a lemon law claim, a smart manufacturer will just take it back.
Good luck! Remain calm and professional - that's key. Contact Lexus, get the FSE to look at the vehicle and go from there.
It's a very long, drawn out process in most cases... so your best bet is to be as polite as possible and work directly with the manufacturer. Believe me, I know it's difficult when you're in the middle of such a frustrating experience. I think you'll find the bees with honey approach to work well in most cases - if a manufacturer voluntarily buys a vehicle back, it will still have clear title and they do not have to sell it with a lemon'd title - it won't show up on carfax (scary, I know.) Thus, if there's a chance you could actually win a lemon law claim, a smart manufacturer will just take it back.
Good luck! Remain calm and professional - that's key. Contact Lexus, get the FSE to look at the vehicle and go from there.
01-16-10, 06:59 PM
#9
I would contact Lexus (not the dealer) and say something to the effect of "I'm doing my very best to remain patient and cooperative given the circumstances, however, I believe that enough time has lapsed that I'm afraid I must insist that a field service engineer get involved and if the issue cannot be resolved in a timely manner, I'd like to request a replacement vehicle."
I've been through this -- on both sides (my family operates a series of dealerships.) Before you threaten or retain an attorney, contact the manufacturer... be polite and courteous. Your claim will be with the manufacturer, not the incompetent dealer. You do not have a lemon law claim yet. Most states dictate 30 days in for the same repair. After you inform the manufacturer of its lemon status, they typically receive one final repair attempt.
It's a very long, drawn out process in most cases... so your best bet is to be as polite as possible and work directly with the manufacturer. Believe me, I know it's difficult when you're in the middle of such a frustrating experience. I think you'll find the bees with honey approach to work well in most cases - if a manufacturer voluntarily buys a vehicle back, it will still have clear title and they do not have to sell it with a lemon'd title - it won't show up on carfax (scary, I know.) Thus, if there's a chance you could actually win a lemon law claim, a smart manufacturer will just take it back.
Good luck! Remain calm and professional - that's key. Contact Lexus, get the FSE to look at the vehicle and go from there.
It's a very long, drawn out process in most cases... so your best bet is to be as polite as possible and work directly with the manufacturer. Believe me, I know it's difficult when you're in the middle of such a frustrating experience. I think you'll find the bees with honey approach to work well in most cases - if a manufacturer voluntarily buys a vehicle back, it will still have clear title and they do not have to sell it with a lemon'd title - it won't show up on carfax (scary, I know.) Thus, if there's a chance you could actually win a lemon law claim, a smart manufacturer will just take it back.
Good luck! Remain calm and professional - that's key. Contact Lexus, get the FSE to look at the vehicle and go from there.
excellent excellent information there!
01-17-10, 12:05 PM
#10
Thanks guys. I will be taken your advice and contact Lexus corp. I will pretty much says what you typed. After I speak with them. How long should I wait? I think corp is open on the weekdays only right? I will call tomorrow morning.
When do you think I should get an attorney?
Thanks for all the great info.
dk
When do you think I should get an attorney?
Thanks for all the great info.
dk
01-17-10, 07:33 PM
#12
I would gauge your next steps based on your conversation with Lexus. I would hope they agree you've been waiting too long and will have an FSE inspect/repair the vehicle this week. Don't be afraid to make it known that you're not going to wait forever, but in the spirit of good faith, you're willing to let an engineer a swift repair attempt.
If they drag their feet, tell you the dealer is doing everything they can, yada yada and don't immediately dispatch an engineer -- that might be an appropriate time to seek the advice of counsel. From my experience, things go downhill when attorneys get involved, so I'd only suggest it as a last resort.
If they drag their feet, tell you the dealer is doing everything they can, yada yada and don't immediately dispatch an engineer -- that might be an appropriate time to seek the advice of counsel. From my experience, things go downhill when attorneys get involved, so I'd only suggest it as a last resort.
01-17-10, 09:02 PM
#13
ok thanks for that info AceVa. I'm going to call them first thing tomorrow morning. i think my advisor siad there already was a FSE inspecting the car but they still don't know whats wrong. They said they were checking all the wires, fuses and stuff to make sure it works.
