Vroomin350

iTrader: (28)

My car wasnt even purchased at a lexus dealership and they helped me, dont see why they wouldnt extend some sort of courtesy

Are you the first owner?

KillaIS250

iTrader: (1)

I guess that's one good thing about CL... different people got different ways of viewing things.

I guess its all good if OP gets his dash replaced. I'm just saying if I did the damage and it was reasonable based on whatever i did to damage it, I wouldn't try passing the problem onto Lexus. Everyone's different tho!

Give Lexus Corporate a call and see what they can do. The worse thing they can do is say no. Bring up the TSIB for the melting dash and let them know yours fits the TSIB, but simply isn't under warranty and you'd like to see if they are willing to do anything to correct the matter and keep you happy as a customer. I've seen that usually they will offer you some sort of help. Either way, it can't hurt to call and ask.

calvin2376

iTrader: (2)

You're understandably bitter about your own poor dash experience. But in this situation, this damage is very clearly NOT related to the TSIB. The TSIB will only be performed if specific conditions or symptoms are present - in this case, a sticky or melted dash. From the pictures, this dash clearly is not suffering either symptom - it's just been scratched. And the last picture doesn't look like fingers streaks from a melted dashboard, it looks like fingernail scratches. Very different.

Furthermore, even if the damage was caused by the sticky melting dash, the dealership would still have to see proof of these symptoms. So OP would have to bring it in while it was exhibiting the symptom of the sticky melting dash, or the dealership would have to keep the car till the problem manifested itself.

So no, the sticky dash TSIB does not apply here. Furthermore, the car would still have to be under the factory warranty (4 yrs/50k miles) for this TSIB to be covered by warranty anyway. I don't know the year and mileage of the OP's car, but if it's out of this period, the TSIB is totally irrelevant. Even if the marks were caused by a sticky, melting dash, it would be out of pocket because he'd be out of warranty.

OP - your best bet is to start shopping around for a dash pad. It's sold as one big piece and will be expensive. I'd look for salvage junkyards.

Each TSIB is different. A TSIB related to the powertrain will be covered by the powertrain warranty. A TSIB related to a rattle will be covered only by the factory warranty. So you can't make a blanket statement that all TSIBs are or are not covered by an extended warranty. It depends on what the TSIB relates to and what the warranty covers. Each TSIB lists exactly what warranties it's covered under.

In this particular case, no the sticky dash TSIB would NOT be covered by CPO, because CPO expressly does not cover body and interior trim pieces (which includes the dash pad).

It certainly can't hurt to try. Understand there are no guarantees - as you yourself said for you it is no longer covered at all because you're out of warranty. So Lexus would have to do this goodwill. I'm going to bet at best they'll offer to pay half, or either labor or parts and you cover the other. Definitely call and complain, mention that many people are having this problem and there's a TSIB for it, and hopefully you'll get some recompense.

Herofmine

What you got there man, Cat fight? =) LOL

Vroomin350

iTrader: (28)

That's right, agree to disagree my brotha!

kams929 I would do what killa said, call them and the worst they can say is no.

Vroomin350

iTrader: (28)

I love it when Calvin gets involved

1. Wrong, it is obvious on that last picture that due to the material softening/melting it was easy for OP to leave those marks behind.

2. I was out of warranty, 59K miles and wayyy past my four years.... I never argued it would be free and the TSIB will cover it with no out of pocket expense, but they WILL work with you.

Noeh

iTrader: (3)

Does anyone know of they addressed this issue on the later models?

calvin2376

iTrader: (2)

I can only speak to what the explicit warranty policy is and the coverage policy explicitly stated in the TSIB. Technically, the sticky dash TSIB is not covered by ANY warranty except the factory bumper-to-bumper warranty because it's related to the dash pad, an interior trim piece, which is not covered by powertrain, CPO, or any VSA.

What this means is that either 1) your dealership covered it goodwill, or 2) Lexus corporate decided to pay for it. Regardless of what happened, you didn't have to pay for it but it wasn't technically covered by warranty.

Each case is different, so when people ask questions I answer with the explicitly stated answer from Lexus. I of course encourage the OP to call Lexus and complain and try and get a different answer, as you obviously did.

I should also mention I was basing my answer on the OP's description, within which he used the terms "scratched" and "torn", implying someone or something scratched and tore his dash, and nowhere did he mention his dash was sticky and/or melting at any point. If it was, that would change things, but I assumed if that were they case he'd have mentioned it.

dcl10

iTrader: (1)

The hole and deeper marks are actually not that difficult to repair, the srcatches on the right hand side can't really be fixed, but they can be made less visible. You can find someone to half *** it for $25-$50, but a good repair will be more like $100-$150.

Vroomin350

iTrader: (28)

No arguing with you Calvin, I admit you know 300 times more than I do about these cars and their coverage, am just saying you shouldn't make it sound like there is no hope for OP.

Dcl10, did you get the tracking #?

BigWiLL345

iTrader: (2)

Hey Vroomin which dealership did you go to? my dash is soft and melting.

CCJ22

iTrader: (26)

The issue remains. Just give it time those dashes will be prone to the same shi# IF the vehicle remains in an area of immense heat such as south Texas / Florida

CCJ22

iTrader: (26)

Agreed. Had i not been helped by corporate my $800 bill through JM Lexus would have been $2100 after taxes/3 day car rental

Lil4cyl

The pic of the finger scratches look like a pissed off female in a rage damaged the dash.

B16da9

iTrader: (7)

A sun shade is your best friend, I've used since day one and so has my sister (she has an 08 IS250) and we both have avoided this issue with the dash. Actually both our dashes look good as new and firm and sturdy.