Anyone order from Sewell?
#34
Registered User
One more thing..... Sewell hangs their hat on their customer service. Exhibit A: Carl Sewell's book "Customers for Life" talks about making impressions and retaining customers. I got a free copy with the purchase of my car from them. If something is wrong, definitely speak up and they will take care of you.
My first time. Order the floor mats. They took the money. 2 days later I get an email saying they are out of that color. And they will ship when they come in.
Everybody makes a mistake. I will give them a break.
Second time They take the money. No response, no parts. After a month or so. I ask for my money back. I get an email saying they no longer stock the parts. Get my money back.
Well, that’s enough.
I order something off eBay. Come to find out it Sewell. Great. Maybe they wont hose this order up.
Wrong.
After numerous emails. With no responses. Phones and messages left. No return calls. A old school letter written to the manager. No response. I get ready to call Paypal to cancel. Gave Lexus customer service a call.
Got my parts in 3 days.
#35
Parts Vendor
iTrader: (9)
As for the delay and lack of tracking number, this is due to one (just one) of the parts in your order will be coming from Japan. Within your account, you should be able to see the detail to each of the parts filled and ready for shipping.
Take a look and then should you have any questions, please contact me direclty.
Darrel
#37
Parts Vendor
iTrader: (9)
#39
I've tried several times today to reach someone at Sewell about problems I'm having ordering some strut mounts and no one as bothered to return my emails.
Yet....Darrel from Sewell has the time to get on his computer an communicate with several of you here today. I just called Sewell and spoke with Steve in the parts dept. According to Steve, Darrel is the only one authorized by management to offer our CL discount. He said Darrel has left for the day as it is now after 6pm in Texas. He said that he will contact Darrel via his cell phone and at the very least Steve (if not Darrel) will call me at home tonight. We will see....
I will report back to y'all,
Jerry
Yet....Darrel from Sewell has the time to get on his computer an communicate with several of you here today. I just called Sewell and spoke with Steve in the parts dept. According to Steve, Darrel is the only one authorized by management to offer our CL discount. He said Darrel has left for the day as it is now after 6pm in Texas. He said that he will contact Darrel via his cell phone and at the very least Steve (if not Darrel) will call me at home tonight. We will see....
I will report back to y'all,
Jerry
#43
Driver School Candidate
Join Date: May 2011
Location: Ontario
Posts: 30
Likes: 0
Received 0 Likes
on
0 Posts
do they ship to toronto, Canada? and if they do, is it still worth ordering from them after having to pay for shipping?
i got my 60k miles maintence coming up this year on my 2007 lexus is250 so just wondering if it's better for me to buy the parts thru sewell and take them to the dealer to install.
i got my 60k miles maintence coming up this year on my 2007 lexus is250 so just wondering if it's better for me to buy the parts thru sewell and take them to the dealer to install.
#44
Lexus Test Driver
I love Sewell. They sell to us for about 40% less than what the local Lexus dealer charges. I have placed four or five orders, and all but one came quickly. The one that didn't really take that long anyway...... I just wish they had performance parts like L-Tuned does....