'11 F-Sport headlights...
#48
The 2011 headlamps I bought from Sewell and put on my car six weeks ago have this defect as well. The lights have a 1-year warranty, but I do not want to replace them until this issue gets fixed.
I called Lexus customer service. They suggested I go to a dealer, have them look at it and get the problem documented in the system. He also recommended I email Lexus customer service (link is on the Lexus website under contact us) and email a photo of the problem. The Lexus rep seemed very knowledgeable and said the more people that go to their dealer and get this documented the quicker Lexus will look into this and hopefully work on a solution.
The rep also said when issues get documented early, Lexus realizes it's a defect from the start and not a problem that occurs over time.
So... everybody go to your dealer to report the problem and email Lexus!
I called Lexus customer service. They suggested I go to a dealer, have them look at it and get the problem documented in the system. He also recommended I email Lexus customer service (link is on the Lexus website under contact us) and email a photo of the problem. The Lexus rep seemed very knowledgeable and said the more people that go to their dealer and get this documented the quicker Lexus will look into this and hopefully work on a solution.
The rep also said when issues get documented early, Lexus realizes it's a defect from the start and not a problem that occurs over time.
So... everybody go to your dealer to report the problem and email Lexus!
#56
Driver School Candidate
Join Date: Jun 2011
Location: Utah
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That sucks... I'm glad I didn't drop 2k+ for a set and have that problem.. If you get them replaced from lexus ask if you can buy your old ones back! (i'll buy em from you)
#60
Turkey Killer
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Ok so I was wrong when I checked the other day. Mine are pretty messed up too. I talked to my friend in the service department and he said obviously they haven't heard anything, he's gonna look in to it and that for dealers this is good news. Here are a couple pics...not the best but all I could get this morning.