Went to the stealership today
05-07-08, 01:01 PM
#1
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Went to the stealership today
So I went to the stealership today to get my oil change and some TSIB done and let me tell you...I am NOT HAPPY...shocker, I know.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
05-07-08, 01:23 PM
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That really sux. Apparantly there is a vast difference among dealers, because my dealer has gone the extra mile to get all of the TSIB's done. I've had the rear view mirror replaced, dash rattle fixed, and also the brake pad replacement. Not once did they give me any crap about not being able to duplicate the problem. I will say that each time I took it in for service I had the problem fully documented in writing thanks to info on this board. I did find out that my service advisor HATES this forum, because it actually calls BS on some of their lame pre packaged excuses why they can't seem to diagnose and fix problems. Take it to a different dealer, maybe you will have a pleasant experience.
05-07-08, 01:27 PM
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I feel ya! The stealership in my neck of the woods sucks too!
Yeah, it's not good to use synthetic for a while then switch to regular. Hopefully they drained it all out.
Yeah, it's not good to use synthetic for a while then switch to regular. Hopefully they drained it all out.
05-07-08, 01:29 PM
#4
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So I went to the stealership today to get my oil change and some TSIB done and let me tell you...I am NOT HAPPY...shocker, I know.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
05-07-08, 01:29 PM
#5
So I went to the stealership today to get my oil change and some TSIB done and let me tell you...I am NOT HAPPY...shocker, I know.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!!
The End.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!!
The End.
2. Take the technician with you on a drive and drive around until you can reproduce all the problems.
Good luck
05-08-08, 12:56 AM
#7
Lexus Test Driver
Mine avoided changing out the mirror too. I am going to make more of an issue next time around.
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06-09-08, 05:20 PM
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So I filled out the online survey that the stealership sent me. After giving them a bad review on the survey I got a call from the stealership a week after I filled it out. They had asked me to come in and do a Road test with them to identify the problems I've been having. So I go in and did a road test with a tech...and what do you know....he heard/found the issues that I had!!! What a freakin surprise!!!
So I brought my car in on Friday and didn't get it back till SUNDAY!! It took nearly 3 days to replace my rear view mirror (which there's an updated TSIB for this) and fixed my squeaky seat issue. Happy that they fixed my issue but NOT happy about wasting my time in taking my car back to the stealership when it could have been fixed the first time!
Which also goes to show that Lexus does read the survey forms....
So I brought my car in on Friday and didn't get it back till SUNDAY!! It took nearly 3 days to replace my rear view mirror (which there's an updated TSIB for this) and fixed my squeaky seat issue. Happy that they fixed my issue but NOT happy about wasting my time in taking my car back to the stealership when it could have been fixed the first time!
Which also goes to show that Lexus does read the survey forms....
06-09-08, 05:24 PM
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Thats sucks. JM in FL has pretty good customer service. I got the brake TSIB and they gave me a loaner for it even though it only took like 6 hours. I returned the loaner 2 days later. haha they didn't really care.
06-09-08, 05:26 PM
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Go to Lexus of Rockville. I know it's a hike for you, but I've gotten consistently good service for TSIBs and simple things.
That reminds me to do the rv mirror TSIB too....
That reminds me to do the rv mirror TSIB too....
06-09-08, 09:35 PM
#11
So I went to the stealership today to get my oil change and some TSIB done and let me tell you...I am NOT HAPPY...shocker, I know.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
1) I specifically asked for Mobile 1 synthetic oil and they put in Regular oil so they took the car back in and put in Mobile 1.
Q: will this screw up the engine?
2) I went in for some TSIB done: a)window tick. b)seat squeaking. c) rear view mirror.
Non of them were replaced because the Technician could NOT reproduce any problems. I KNOW for sure that the driver side seat squeaks like crazy when you get into the car, it's the only thing you can hear when you get in the damn car because it's LOUD!! AND, the rear view mirror shakes like CRAZY when the sunroof is open so they couldn't replace it because the TSIB is not within my VIN number!! I get dizzy everytime I drive and have the sunroof open and look through my rear view mirror!!
I HATE THIS SERVICE DEPT.!!!
Pohanka Lexus in Chantilly Virginia...DON'T GO THERE!
The End.
I have the exact same problem w/ my seats and mirror on my 08 IS350. I also got the same bs from Pohanka Lexus about the problems... Do you remember which tech and service advisor you spoke to?
06-10-08, 08:49 AM
#14
You know I went to Pohanka for all my TSIB issues and like you it's been a fight! I've had to call corporate twice to get them to do work. As for the rear view mirror vibration I have it too. I took the car to them and the problem got worse! In fact so much so that the next day the mirror was hanging off the windshield! I immediately took the car back and they told me that since I had a small RFID tag thing that weighs practically nothing on the mirror my warranty was void. I would need to cough up $800 for a new one. I was like that is BS and I actually started to raise my voice. I once again had to call corporate and the dealership finally did something and had the mirror in place again, but still with the vibrations. I'm just going to deal with it for now as I try avoiding service like the plague.
06-10-08, 12:48 PM
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You know I went to Pohanka for all my TSIB issues and like you it's been a fight! I've had to call corporate twice to get them to do work. As for the rear view mirror vibration I have it too. I took the car to them and the problem got worse! In fact so much so that the next day the mirror was hanging off the windshield! I immediately took the car back and they told me that since I had a small RFID tag thing that weighs practically nothing on the mirror my warranty was void. I would need to cough up $800 for a new one. I was like that is BS and I actually started to raise my voice. I once again had to call corporate and the dealership finally did something and had the mirror in place again, but still with the vibrations. I'm just going to deal with it for now as I try avoiding service like the plague.