2014 IS F Sport Packaging (US Spec) -> Opinions and Concerns
#16
Lexus Test Driver
iTrader: (2)
Thank you, thank you
Its ridiculous. I don't want a 45-50k F-sport with no leather. I don't want to be forced not to be offered cooled seats. The fog light delete is ridiculous since the LS/RX/CT have fogs.
I agree its fine, like a Civic is fine. I want leather, I've never had a Lexus with pleather and don't intend to start now. If other people enjoy it, good for them.
I agree its fine, like a Civic is fine. I want leather, I've never had a Lexus with pleather and don't intend to start now. If other people enjoy it, good for them.
#17
Guest
Posts: n/a
It really chafes my butt (no pun intended) about the ventilated seats, that was the concession I made to get the F Sport I have now and living in Florida I miss them everyday.... Seeing the European F Sport with them really pisses me off We have so many areas in the US that have extremely hot weather, I just can't see not offering them. While I'm at it, the drivers seat should also have memory function, it's a Lexus! Also agree that the faux leather just don't cut it in a 40k plus car.
I did email Lexus customer support, hoping more ClubLexus members do this.
I did email Lexus customer support, hoping more ClubLexus members do this.
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
#18
I have 67,000 posts on Clublexus. I've arguably done more for CL than anyone. I've hosted more meets than anyone. I've owned Lexus cars for 17 years, my family, friends etc etc. I've met hundreds of members, probably more than that at this point. I have bled Lexus through and through.
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
#19
#20
Moderator
iTrader: (8)
I have talked to several of the product planning people directly here at their HQ in Torrance...
They know exactly where we stand on things that are missing from the F-Sport model...
I am not going to bother to get into specifics on why it’s happening...
But, unfortunately when they package these builds for the 4 USA regions.. They are not looking at just the enthusiasts..
They are looking at a much MUCH larger audience that aren't even a part of CL.
They do scan these message boards from time to time... And their Social Media outlets too.
But, usually once a decision is made, we rarely see a change made to add things back in..
Like FOG Lamps, Aluminum Footrest Pedal, Leather, Ventilated Seats, USB Paint, same power, etc.. etc.. etc..
Honestly, I have NO plans to jump into a MY14 IS anytime soon... And if they dont make a 4 door Lexus IS-F on this platform..
That futher solidifies my decision to keep my 2008 ISF for a very long time..
~ Joe Z
If we are, then lexus is stupid to continue to not cater to the US.
I don't want a ct or an es-h either.
I have 67,000 posts on Clublexus. I've arguably done more for CL than anyone. I've hosted more meets than anyone. I've owned Lexus cars for 17 years, my family, friends etc etc. I've met hundreds of members, probably more than that at this point. I have bled Lexus through and through.
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
If they don't give a chit about us lexus enthusiasts, this is where it's going to hurt them.
It's us enthusiasts who continue to promote for them, keep the brand alive, spread and even defend the good words from the bashers and haters.
Up to a point, we're more than happy to tell lexus to "F" off and head off to another brand
#21
Guest
Posts: n/a
Who DIDN'T I send it too or told. I've been quiet here, only a handful of people know but everyone has a breaking point and I''m near mine. I'm going to try Mr. Toyoda at this point, I'm serious. Maybe as an enthusiast he understands. Otherwise I will write my thread in car chat which will get 100.000 views and likely go viral.
Thanks I appreciate it. I'll shut up for now and hopefully good news happens as I am a firm believer good things happen to good people. And I'm good
Or there will be a mass text/email sent out soon to go read my thread in car chat
Are we, the US, the biggest market for Lexus?
If we are, then lexus is stupid to continue to not cater to the US.
I agree.
I don't want a ct or an es-h either.
Damn, since you done so much to promote the lexus brand (for free) and they clearly don't give a rats *** about it, I don't know what else to say.
If they don't give a chit about us lexus enthusiasts, this is where it's going to hurt them.
It's us enthusiasts who continue to promote for them, keep the brand alive, spread and even defend the good words from the bashers and haters.
Up to a point, we're more than happy to tell lexus to "F" off and head off to another brand
If we are, then lexus is stupid to continue to not cater to the US.
I agree.
I don't want a ct or an es-h either.
Damn, since you done so much to promote the lexus brand (for free) and they clearly don't give a rats *** about it, I don't know what else to say.
If they don't give a chit about us lexus enthusiasts, this is where it's going to hurt them.
It's us enthusiasts who continue to promote for them, keep the brand alive, spread and even defend the good words from the bashers and haters.
Up to a point, we're more than happy to tell lexus to "F" off and head off to another brand
Or there will be a mass text/email sent out soon to go read my thread in car chat
#22
Moderator
iTrader: (8)
Who DIDN'T I send it too or told. I've been quiet here, only a handful of people know but everyone has a breaking point and I''m near mine. I'm going to try Mr. Toyoda at this point, I'm serious. Maybe as an enthusiast he understands. Otherwise I will write my thread in car chat which will get 100.000 views and likely go viral.
Thanks I appreciate it. I'll shut up for now and hopefully good news happens as I am a firm believer good things happen to good people. And I'm good
Thanks I appreciate it. I'll shut up for now and hopefully good news happens as I am a firm believer good things happen to good people. And I'm good
I think we should split the b3tching and voicings in a NEW thread and this one strictly for the reviews.
That way more people can voice their dissatisfaction join in on the crusade
Plus it's easier for the lexus to spot and scan a new thread than to get lost in here.
#25
Lexus Fanatic
iTrader: (20)
NuLuxe is good, really good but this would be my first car in 17 years without leather and I don't exactly see our house with fake leather sofas either... and 10 way power seats won't get it done anymore.... then no ventilated seats either? I just don't understand it.
So I guess Lexus will understand why my interest is pretty much gone. I'm sure it will sell but I don't think this is for me.
So I guess Lexus will understand why my interest is pretty much gone. I'm sure it will sell but I don't think this is for me.
I agree its fine, like a Civic is fine. I want leather, I've never had a Lexus with pleather and don't intend to start now. If other people enjoy it, good for them.
We are the IDEAL Lexus customer
Lexus might be happy with sales increases and F-sport sales but there will be TREMENDOUS irony if F-sport goes to people who want to "seem" like an enthusiast and their real loyal enthusiasts jump ship.
Which is why we are given bottom feeder choices compared to Europe or Japan.
#26
Lexus Test Driver
Join Date: Jan 2004
Location: SF
Posts: 6,467
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Funny thing is that I recently bought a ct200h after finding out that we are not getting IS300h. Cute little car but just doesn't do much for me. May be lexus is trying to sucker in people like me. It has been many years that my family or myself average brand new lexus every year. They are starting to **** me off.
#27
Guest
Posts: n/a
Hell I'd rather them tell me "F off" than just say "we are looking at it" and nothing happens, not even a call? Not one call?
Funny thing is that I recently bought a ct200h after finding out that we are not getting IS300h. Cute little car but just doesn't do much for me. May be lexus is trying to sucker in people like me. It has been many years that my family or myself average brand new lexus every year. They are starting to **** me off.
There seems to be a lot of unhappy people making keeping things to themselves and if I'm the catalyst for change so be it. I think I've dedicated enough of my life to Lexus promotion and I can't get a t-shirt let alone an email response. My entire family is ready to dump their Lexus vehicles.
#29
I have 67,000 posts on Clublexus. I've arguably done more for CL than anyone. I've hosted more meets than anyone. I've owned Lexus cars for 17 years, my family, friends etc etc. I've met hundreds of members, probably more than that at this point. I have bled Lexus through and through.
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
I can't even get an email back. Let me state that again, I CANNOT GET A RESPONSE IN EMAIL. I get some bloody automated response if I am lucky then ignored.
They are losing me, after 17 years, their biggest fan and its amazing to me I cannot get an email response, a call, a text, anything. I am not the average customer who leases a Lexus, doesn't care for cars and goes away.
If that is how they treat me, they clearly don't give a **** about most of us. Think about it. Which is why we are given bottom feeder choices compared to Europe or Japan.
You want customer service, check this out.
http://www.quattroworld.com/audi-lif...oyal-customer/
That is how you treat your enthusiasts and best customers. That is how you treat your ambassadors. He got an email from the CEO at the time!!! Audi blew me away with that.
Me, I can't get a response like I'm asking for a loaner LS 600h L for an oil change on Friday afternoon. But oh, let me go buy a 2014 IS.....
Have you tried to send an email to someone in lexus outside the US? Japan for instance.
I'm sure that this is not how Lexus want fangroups or loyal custumers to see them. The japanse group of lexus cares a lot about what custumers and people think of them.
When that is said, Lexus europe has a completly different attitude towards custumers.
I've already ordered a new Is300h. But I was not satisfied with the grades and packages avalible from lexus europe, and told my dealership I would only order the car if I could get the equipment I wanted with the car. They actually made a request to lexus europe and made them put together a package with the equipment I wanted, and now offers this package as a official package avalible for all custumers.
In europe most japanse car makers only offer packages with equipment for the cars, and you can rarly choose any extra equipment. Just pick packages that the importbrand has put together. For instance, when I bought a blue impreza a few years ago, I had to choose leather interior to get the car in blue. Any other color, and normal interior was ok. But Since I wanted the blue color I had to take the leather option and pay 5000$ extra for this.
To actually let a custumer get his choise and put together a uniqe package of equipment is very good custumer service. No other japanese car manufacturer in the europe marked would do this.
A bit strange tho, that european manufactures such as bmw, audi etc lets you build your car exactly how you want it. While japanese manufactures just gives you a few choises of grades you have to chose from.
With regards to the IS300h not beeing offered in the US, I find it a bit strange. But maybe lexus has plans for a IS450h in the US market?
Europe does not get the 350awd, due to emisson rules and taxes and expected sales because of high prices.
A bit of a shame, since espasially scandinavia could use an awd version.
(sorry for the poorly written english, it is not my naitive language)
#30
Guest
Posts: n/a
I can see that lexus treats their custumers from different parts of the world completly different.
Have you tried to send an email to someone in lexus outside the US? Japan for instance.
I'm sure that this is not how Lexus want fangroups or loyal custumers to see them. The japanse group of lexus cares a lot about what custumers and people think of them.
When that is said, Lexus europe has a completly different attitude towards custumers.
I've already ordered a new Is300h. But I was not satisfied with the grades and packages avalible from lexus europe, and told my dealership I would only order the car if I could get the equipment I wanted with the car. They actually made a request to lexus europe and made them put together a package with the equipment I wanted, and now offers this package as a official package avalible for all custumers.
In europe most japanse car makers only offer packages with equipment for the cars, and you can rarly choose any extra equipment. Just pick packages that the importbrand has put together. For instance, when I bought a blue impreza a few years ago, I had to choose leather interior to get the car in blue. Any other color, and normal interior was ok. But Since I wanted the blue color I had to take the leather option and pay 5000$ extra for this.
To actually let a custumer get his choise and put together a uniqe package of equipment is very good custumer service. No other japanese car manufacturer in the europe marked would do this.
A bit strange tho, that european manufactures such as bmw, audi etc lets you build your car exactly how you want it. While japanese manufactures just gives you a few choises of grades you have to chose from.
With regards to the IS300h not beeing offered in the US, I find it a bit strange. But maybe lexus has plans for a IS450h in the US market?
Europe does not get the 350awd, due to emisson rules and taxes and expected sales because of high prices.
A bit of a shame, since espasially scandinavia could use an awd version.
(sorry for the poorly written english, it is not my naitive language)
Have you tried to send an email to someone in lexus outside the US? Japan for instance.
I'm sure that this is not how Lexus want fangroups or loyal custumers to see them. The japanse group of lexus cares a lot about what custumers and people think of them.
When that is said, Lexus europe has a completly different attitude towards custumers.
I've already ordered a new Is300h. But I was not satisfied with the grades and packages avalible from lexus europe, and told my dealership I would only order the car if I could get the equipment I wanted with the car. They actually made a request to lexus europe and made them put together a package with the equipment I wanted, and now offers this package as a official package avalible for all custumers.
In europe most japanse car makers only offer packages with equipment for the cars, and you can rarly choose any extra equipment. Just pick packages that the importbrand has put together. For instance, when I bought a blue impreza a few years ago, I had to choose leather interior to get the car in blue. Any other color, and normal interior was ok. But Since I wanted the blue color I had to take the leather option and pay 5000$ extra for this.
To actually let a custumer get his choise and put together a uniqe package of equipment is very good custumer service. No other japanese car manufacturer in the europe marked would do this.
A bit strange tho, that european manufactures such as bmw, audi etc lets you build your car exactly how you want it. While japanese manufactures just gives you a few choises of grades you have to chose from.
With regards to the IS300h not beeing offered in the US, I find it a bit strange. But maybe lexus has plans for a IS450h in the US market?
Europe does not get the 350awd, due to emisson rules and taxes and expected sales because of high prices.
A bit of a shame, since espasially scandinavia could use an awd version.
(sorry for the poorly written english, it is not my naitive language)
Its funny b/c for years we have boasted how Lexus offers Leather and now here we are getting a pleather option only on F-sport. I guess we all got to go back and edit our posts.