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Old 01-07-15, 04:29 PM
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Old 07-25-11, 02:13 PM   #1
Sk8Surfr
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Default Melting Dash

So, my (new to me) IS250 I bought 2 weeks ago had all service done at the dealer (now has 78k miles)

The dash is melted and sticky - read some forums that seems to be semi common in hot climates (im in FL)

Called LEXUS corporate - they 'looked into it' and offered me:
- I pay for the part ($500)
- They cover labor ($800)

What do you guys think? Is this 'fair'?

Side note: I think I may have the cam chain clatter in the morning... :/
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Old 07-25-11, 02:16 PM   #2
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Considering you're out of warranty, it's nice of them to offer anything at all....wait, is it a CPO?
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Old 07-25-11, 02:24 PM   #3
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I live in Florida, and my car sits outside mon-fri in direct sun form 8-5 only and still no damage to dash.
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Old 07-25-11, 02:26 PM   #4
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Im having the same problem on my 06 and will be calling Lexus as well. Im in Miami Fl.
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Old 07-25-11, 02:33 PM   #5
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I've never heard of any car that have dashboards which melts. Cracking and fading, yes, but melting...that just baffles me.

And yes, somatic is right, its nice of Lexus to offer to pay anything at all. They could've stuck you with the $800 tab for labor.
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Old 07-25-11, 03:48 PM   #6
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If you really only bought it two weeks ago you should take it back to your sales person and find out what they're willing to do about it. Worst case you are stuck w/ the $500 for the part (which I agree is nice of Lexus considering the car is way out of warranty).
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Old 07-25-11, 05:48 PM   #7
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I'm in Florida and dealing with the same issue.
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Old 07-25-11, 05:58 PM   #8
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Your car is out of warranty.... Lexus offering to cover anything is more than fair. I suppose the previous owner did not care to protect the dash from UV rays or simply abused it.
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Old 07-25-11, 08:24 PM   #9
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Hmm.

I remember the 02-05 IS300 having a melted dash problem... mostly because I had the melted dash on my '02 IS300. It was found to be that putting armor-all on the dash causes the melting.

Bottom line guys, don't put armor-all on anywhere except your tires/wheel wells

I would take the offer from Lexus and run with it. Seriously.
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Old 07-25-11, 11:49 PM   #10
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Pay the $500 and tint the crap out of your car and get a sun shade!
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Old 07-26-11, 12:36 AM   #11
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Buying an older used non CPO car usually has some kind of 30 day warranty at least.
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Old 07-26-11, 01:43 AM   #12
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Quote:
Originally Posted by karasha View Post
Hmm.

I remember the 02-05 IS300 having a melted dash problem... mostly because I had the melted dash on my '02 IS300. It was found to be that putting armor-all on the dash causes the melting.

Bottom line guys, don't put armor-all on anywhere except your tires/wheel wells

I would take the offer from Lexus and run with it. Seriously.
+1... they are doing you a good favor by paying for the labor.

Thats why I only use meguiars Their Ultimate Quick-Wax and Quick Detailer has a permanent residence in my trunk Seriously - their products rock
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Old 07-26-11, 04:33 AM   #13
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Quote:
Originally Posted by karasha View Post
Hmm.

I remember the 02-05 IS300 having a melted dash problem... mostly because I had the melted dash on my '02 IS300. It was found to be that putting armor-all on the dash causes the melting.

Bottom line guys, don't put armor-all on anywhere except your tires/wheel wells

I would take the offer from Lexus and run with it. Seriously.

I wouldn't use armoall anywhere! I only use 303 aerospace protectant - it rocks!
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Old 07-26-11, 04:34 AM   #14
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Quote:
Originally Posted by nixx621 View Post
If you really only bought it two weeks ago you should take it back to your sales person and find out what they're willing to do about it. Worst case you are stuck w/ the $500 for the part (which I agree is nice of Lexus considering the car is way out of warranty).
Private owner - looked the car over inside and out (thought i did). The dash was NOT something I even thought to look at! It was clean - it was only when i went to wash it the microfiber towel STUCK to it!
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Old 07-26-11, 04:35 AM   #15
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Quote:
Originally Posted by somatic View Post
Considering you're out of warranty, it's nice of them to offer anything at all....wait, is it a CPO?
Nope. Private sale
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