Negative Group Buy Experience
#31
Maybe they need less cowbell...lol
Truthfully, I hope this all works out. Busy is good. Too busy often means that the business has gotten too big for what they can handle. It sounds like his heart is in the right place, hopefully he can help you.
Truthfully, I hope this all works out. Busy is good. Too busy often means that the business has gotten too big for what they can handle. It sounds like his heart is in the right place, hopefully he can help you.
#32
Exactly waht you need to do! And oh hhh the karma will get them back many times over.
#33
Original CL Sponsor since 1999
Order Resolved
Hello CL members. I did not want to post up until everything was taken care for Al first. I hope he agrees that this transaction has been resolved and post up as well when he gets an opportunity.
Also I wanted to pass on the message that as a result of this thread we have taken a lot of measures to insure that everyone gets taken care of. After being on CL for so long and reading the responses from some of the members, we do not intend to let this situation continue in the same way. I will be posting up a thread with all the information on how to contact us which will include the following imformation. If you can't reach one of us immediately, you may leave a message with any one of us and we will get right back to you.
parts@carsontoyota.com primary email
lsalazar@carsontoyota.com personal work email
310-522-2383----Luis direct
310-522-2384----Gordon direct
310-522-2330----Cesar direct
This way members will see more than one way to contact us directly. Also if anyone has any unresolved issue please feel free to contact me with the details of the transaction you need help on.
We realize that things are not at the optimum level of service that we would like them to be, but we WILL get back to our TOP level of service immediately. Also as a way of thanking all Club Lexus members for thier continued support of Carson Toyota , Steve has added the free shipping on any item for the next 45 days. You can find that thread here https://www.clublexus.com/forums/sho...d.php?t=293940
Also I wanted to pass on the message that as a result of this thread we have taken a lot of measures to insure that everyone gets taken care of. After being on CL for so long and reading the responses from some of the members, we do not intend to let this situation continue in the same way. I will be posting up a thread with all the information on how to contact us which will include the following imformation. If you can't reach one of us immediately, you may leave a message with any one of us and we will get right back to you.
parts@carsontoyota.com primary email
lsalazar@carsontoyota.com personal work email
310-522-2383----Luis direct
310-522-2384----Gordon direct
310-522-2330----Cesar direct
This way members will see more than one way to contact us directly. Also if anyone has any unresolved issue please feel free to contact me with the details of the transaction you need help on.
We realize that things are not at the optimum level of service that we would like them to be, but we WILL get back to our TOP level of service immediately. Also as a way of thanking all Club Lexus members for thier continued support of Carson Toyota , Steve has added the free shipping on any item for the next 45 days. You can find that thread here https://www.clublexus.com/forums/sho...d.php?t=293940
Last edited by Carson-Lex; 07-16-07 at 09:55 AM.
#35
Lexus Champion
Join Date: Mar 2004
Location: So Cal
Posts: 1,810
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Hmmm, nice to know it wasn't just me, I was disappointed in my one experience with L-tunedparts. Too bad, they are the closest CL authorized parts vendor (to me) but I've had better experiences with the other 'CL vendor' . . .
#36
Driver School Candidate
Join Date: Apr 2007
Location: Nevada
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I had a rocky beginning with L-Tuned parts at first but these guys really showed some love and gave me a 700 dollar HKS Exhaus for like 475. You can't touch anyone's website online with customer service like that. Sorry about those bad experiences.
Last edited by 2IS250; 07-16-07 at 11:39 PM.
#37
Lexus Champion
Join Date: Mar 2004
Location: So Cal
Posts: 1,810
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We realize that things are not at the optimum level of service that we would like them to be, but we WILL get back to our TOP level of service immediately. Also as a way of thanking all Club Lexus members for thier continued support of Carson Toyota , Steve has added the free shipping on any item for the next 45 days. You can find that thread here https://www.clublexus.com/forums/sho...d.php?t=293940
#39
Lexus Test Driver
That said, it looks like Luis understands this, and he's taking steps to get things unscrewed. I appreciate that his post offered no excuses, and promised immediate improvements.
#40
Forum Administrator
iTrader: (2)
I have heard from both Carson and Al that this issue has been resolved.
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