Just joined to learn how to replace a sun visor and ran across this thread. A law firm in S. Florida has filed a class action about this. I had the problem with my RX330. Dealer was great and "donated" the labor but Lexus Corporate wouldn't do likewise on the dash. Not a big fan of class actions but I gave up trying on my own. If interested, http://www.ferrarolaw.com (I am not affiliated with the firm nor am I an attorney).
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Glad to hear of class action. My dealership was wonderful and did not charge labor. When I contacted Lexus on the dash cost they did not care one bit.
My facts 2003 , 55,000miles, garage keep always, every maintenance done on time. I have also owned 4 other GX's. They did not care and actually a little snippy about it.
I will be contacting law firm today.
My GX started to get cracks in the dashboard. Complained to the dealer, and although they were sympathetic, didn't really do much. But this week, got something in the mail from lexus advising me that they were going to cover these dashboard cracks under an extended warranty. Good work by those owners on this site and others banding together to make a difference. Thanks! And thanks to lexus for stepping up. Maybe I'll reconsider getting another lexus after all!!
I just received the letter from Lexus, giving me a free extended warranty and telling me to come in for a warranty replacement of my dash. It has one long crack starting over the GPS screen, going completely over the upraised dashboard and going to the driver door.
Have any of you received this letter and also have large cracks on their dash?
I received the warranty letter last week, March, 2015.
2004 GX470 Blizzard Pearl