JL6speed

How long did it take you guys to get your gift card after the valve spring recall?

GS350Lexus

iTrader: (5)

still waiting on mine, been well over 3 months.

mmmrodge

iTrader: (2)

i called them and they said there was a delay. she took my phone number and called me the other day and said it was on its way!!!

rominl

iTrader: (4)

exactly how it happened to me last month. called, apologized coz' of delay, a week later a call, 3 days later letter

*Batman*

Henry, did you get your gift card or just the letter? I think you and I did the ALE recall around the same time, so I'm wondering if I should call. I also haven't received the gift card yet, just the new car coupon and the promise of the gift card.

rominl

iTrader: (4)

oh, i got the letter with extended warranty as well as the 1500 coupon. i didn't get the gift card coz' i don't have extended warranty with my car.

memasterac

Are you sure about Carson Toyota takes the gift card? Have anyone tried it? The statement comes with the card says "use at any accepting Lexus dealership".

I just got the $500 card yesterday. It took Lexus about one month to process and send to me.

LIMS407

well mine reads like may use at the dealership,,,im gonna try it anyway,,

*Batman*

I don't have an extended warranty either, but my letter said I would receive a gift card in a few weeks. I assume that their algorithm figured out that an extended warranty would be pretty useless to me.

rominl

iTrader: (4)

i haven't received details on the extended warranty either (which they said would come "soon"). maybe i should tell them i prefer 500 as well

MI350_55

I've actually called Lexus NA a couple of times to get clarification on how to redeem the card. Both times, they've specifically said it can "only" be used at a Lexus dealership due to allocated funds. For financial and audit purposes, this makes sense for Toyota. With that in mind, I didn't bother trying to use it on L-tuned items in case the transaction gets denied. I ordered the Sway Bar Kit along with a box of oil filters for my Camry (via ES350 parts) at my local dealership. They were running a special ($385) on the sway bars which was lower than what I was getting from Sewell. Can't wait to put 'em on, though I probably won't drive it out until spring or summer.

abounly

iTrader: (27)

My brother (is350) got one and tried to use it somewhere else (restaurant) and got denied. So he bought all his stuff off sewell

MI350_55

Just keep calling them so they can move on it. If you don't, they'll take their sweet time to do it. I waited 5 weeks for mine to show up and I called on a weekly basis to get the status on it.

*Batman*

I emailed them. My letter was dated November 5th so will have been 11 weeks tomorrow. and its been 8 weeks since they did the spring replacement.

MI350_55

Emailing them will take much longer, or not get any attention at all. I highly recommend calling them and get a confirmation # for your claim.