Dealership scratched a headlight - replace?
#1
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Dealership scratched a headlight - replace?
I JUST bought this car and paid the dealership to install a clear bra. Now I know that I should have done after market.
I brought the car to a window tint place and was talked into a clear bra on the front bumper. Why the dealership skipped this is beyond me.
Anyway, the after market place hated the way that the dealership covered only a small portion of the headlight and agreed to redo the clear bra on the entire headlight. Once the dealership clear bra was removed, a cut - half way across one headlight was revealed, exactly where the clear bra had been installed. New clear bra doesn't hide the scratch.
The dealership also covered only half of the mirrors, so making them redo the film on the mirrors may reveal cuts in the mirror's paint.
SO frustrated because I paid $800 for this.
Do I make the dealership replace the headlight, and risk that they will damage the car? Or is it easy to replace a headlight?
2014 GS F-Sport -
Thanks -
I brought the car to a window tint place and was talked into a clear bra on the front bumper. Why the dealership skipped this is beyond me.
Anyway, the after market place hated the way that the dealership covered only a small portion of the headlight and agreed to redo the clear bra on the entire headlight. Once the dealership clear bra was removed, a cut - half way across one headlight was revealed, exactly where the clear bra had been installed. New clear bra doesn't hide the scratch.
The dealership also covered only half of the mirrors, so making them redo the film on the mirrors may reveal cuts in the mirror's paint.
SO frustrated because I paid $800 for this.
Do I make the dealership replace the headlight, and risk that they will damage the car? Or is it easy to replace a headlight?
2014 GS F-Sport -
Thanks -
#2
Lead Lap
Should be easy to replace, however the $2K price tag will get some push back.
#3
From experience , i think if you go back to the dealer and complain and they see that you you had a shop redo the headlights , they may say it was them, even tho you couldn't see the scratch over the clear bra, but was visible when it was removed , it may turn into the dealer will blame the shop.
Replacing the headlight in the GS is a pretty penny, but i would go back to the dealer first and see what they say.
Good luck. Keep us posted..
Replacing the headlight in the GS is a pretty penny, but i would go back to the dealer first and see what they say.
Good luck. Keep us posted..
#4
Lexus Test Driver
How bad is it?
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Thanks for the responses.
The after market place has not yet replaced the clear bra on the scratched headlight. He added a small piece so we could see if the scratch is still visible, and it is.
I called the dealership, explained the situation and was told that they would replace the headlight.
After the headlight is replaced, the aftermarket place will properly clear bra a new headlight.
The husband is afraid that the dealership will damage the car while replacing the headlight, and doesn't want to risk it. That scratch will drive me crazy.
The after market place has not yet replaced the clear bra on the scratched headlight. He added a small piece so we could see if the scratch is still visible, and it is.
I called the dealership, explained the situation and was told that they would replace the headlight.
After the headlight is replaced, the aftermarket place will properly clear bra a new headlight.
The husband is afraid that the dealership will damage the car while replacing the headlight, and doesn't want to risk it. That scratch will drive me crazy.
#7
Lexus Test Driver
U got a pic of it?
Cause headlights removal requires bumper removal and something else could break during the process and u won't even know it.
I know cause I've removed my bumper twice. Pull too hard those clips gonna snap and pull the wrong way the foam shock absorber tabs will break. Plus I had to mask the fender area cause the bumper cover will swing back and scratch the hell out of it.
Cause headlights removal requires bumper removal and something else could break during the process and u won't even know it.
I know cause I've removed my bumper twice. Pull too hard those clips gonna snap and pull the wrong way the foam shock absorber tabs will break. Plus I had to mask the fender area cause the bumper cover will swing back and scratch the hell out of it.
Last edited by ItzFilyO; 09-02-14 at 07:54 PM.
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#8
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U got a pic of it?
Cause headlights removal requires bumper removal and something else could break during the process and u won't even know it.
I know cause I've removed my bumper twice. Pull too hard those clips gonna snap and pull the wrong way the foam shock absorber tabs will break. Plus I had to mask the fender area cause the bumper cover will swing back and scratch the hell out of it.
Cause headlights removal requires bumper removal and something else could break during the process and u won't even know it.
I know cause I've removed my bumper twice. Pull too hard those clips gonna snap and pull the wrong way the foam shock absorber tabs will break. Plus I had to mask the fender area cause the bumper cover will swing back and scratch the hell out of it.
#9
Lead Lap
It's not a scratch, it's a cut. The dealership used their utility knife to cut the film, and went too deep. It's the same process that is used to tint windows, except windows are glass.
#10
Lexus Test Driver
Exactly what I was gonna say. They use lots of razor blades when installing tint and clear shields, it's part of the process, but you got the Hodor installer that day. Don't worry about the dealer replacing the headlight, have them do it and they won't scratch it. No razor blades will be involved.
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