Can they touch up starfire pearl?
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Can they touch up starfire pearl?
Hello and thanks for any help you can offer.
I just bought a certified used ES 350. I believe the color is starfire pearl. An “appearance package” was included with our purchase. I took the car in after discovering 3 or 4 very small chips in the paint near the bottom edges of the doors and they agreed to touch them up. When the car was returned it looked like they had put whiteout over the spots. The paint does not match. It is several shades whiter and has absolutely no sparkle. I asked about the multistage paint and they claimed that they can’t do it on such a small area and that the top coat would make the paint look yellow.
Has anyone else had this happen? Is it true what they are telling me or am I being fed a line?
I just bought a certified used ES 350. I believe the color is starfire pearl. An “appearance package” was included with our purchase. I took the car in after discovering 3 or 4 very small chips in the paint near the bottom edges of the doors and they agreed to touch them up. When the car was returned it looked like they had put whiteout over the spots. The paint does not match. It is several shades whiter and has absolutely no sparkle. I asked about the multistage paint and they claimed that they can’t do it on such a small area and that the top coat would make the paint look yellow.
Has anyone else had this happen? Is it true what they are telling me or am I being fed a line?
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They told me the bight white paint is the best they could do. It is not even close to matching.
I guess what I want to know is if anyone has had a dealer use the bottle and brush with this starfire pearl and had it match the color of if it is in fact standard to just slap on bight white paint?
#4
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Have you had this done and did the bottle and brush match?
They told me the bight white paint is the best they could do. It is not even close to matching.
I guess what I want to know is if anyone has had a dealer use the bottle and brush with this starfire pearl and had it match the color of if it is in fact standard to just slap on bight white paint?
They told me the bight white paint is the best they could do. It is not even close to matching.
I guess what I want to know is if anyone has had a dealer use the bottle and brush with this starfire pearl and had it match the color of if it is in fact standard to just slap on bight white paint?
#5
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I bought a 3 step touch up kit for SP. With it, you can get a pretty good match for nicks and dings. I agree you need the three step process on this color.
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So just for clarification, in your opinions, the dealer is not being honest with me. Lexus does in fact make a 3 step touch up paint which is what they should have used but for some reason did not and then lied as said that they cannot touch up my color car.
So, I should go back and make them fix this?
So, I should go back and make them fix this?
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#8
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So just for clarification, in your opinions, the dealer is not being honest with me. Lexus does in fact make a 3 step touch up paint which is what they should have used but for some reason did not and then lied as said that they cannot touch up my color car.
So, I should go back and make them fix this?
So, I should go back and make them fix this?
Go back and see what they say or buy a kit and do it yourself.I doubt they're going to do a 3 step touch up.
#9
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So just for clarification, in your opinions, the dealer is not being honest with me. Lexus does in fact make a 3 step touch up paint which is what they should have used but for some reason did not and then lied as said that they cannot touch up my color car.
So, I should go back and make them fix this?
So, I should go back and make them fix this?
#10
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Trust me, That is an issue for another day. They called it a fee and wouldn't budge. I fought hard on that. It's the only reason I'm even having them do the paint repair and potentially making this a hill to die on....Otherwise I would have ordered the paint and fixed it myself.
#11
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Trust me, That is an issue for another day. They called it a fee and wouldn't budge. I fought hard on that. It's the only reason I'm even having them do the paint repair and potentially making this a hill to die on....Otherwise I would have ordered the paint and fixed it myself.
Make them do it right.Correct 3 steps and not a quick touch up with probably the wrong paint.
Talk to the dealer GM.
#12
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You should have voted with your feet when they would not remove the charge. They are pissing in your ear and telling you it is raining. The starfire pearl requires three different steps and paints
Bet it was not a Lexus dealer.
Bet it was not a Lexus dealer.
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Thanks for the input. I'm pretty convinced now that the dealership is full of crap and is feeding me a line. I called the cooperate Lexus number and they have set me up with someone to help get this issue fixed. Fingers crossed!
Last edited by KRHagen; 01-03-14 at 08:00 AM.