Lexus corporate office snub?
#1
Driver School Candidate
Thread Starter
Lexus corporate office snub?
After test driving ( for 10 minutes or so) a beautiful 2002 ES300 with 145000 miles I decided to buy it and they agree on my offer of $6800 (as is) the car drove great, ran great and looked great inside and out...but after driving it for about 15 miles that night, the check engine light came on! next day I went to the dealer and they said some **** about using 2 tanks of high octane gas to burn off a maybe a stuck piece of carbon! anyway a few days later I checked at Auto zone and it was the P0430, so I wrote to Lexus an email explaining the situation and that I thought that the dealer knew about it yet they reset it and put it up for sale after not finding a the real problem I mean they didn't want to spend the time or the money into investigating the problem and that's what the manager have told me pretty much..here's a copy of Lexus's answer, please read and give me your input on my next move, thanks much!
Dear Mr. Saad,
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
All Lexus dealers are independently owned and operated, and since Lexus is the manufacturer and distributor, Federal Trade Laws prohibit our direct involvement in the sales process. The sales negotiations are strictly between the customer and the Lexus dealership. Please discuss with the dealership if their is any remaining warranty on the vehicle you purchased. We encourage you to contact the Customer Relations Manager at Lexus of Dayton about your sales contract. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Michelle Christensen
Lexus Customer Satisfaction
Dear Mr. Saad,
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
All Lexus dealers are independently owned and operated, and since Lexus is the manufacturer and distributor, Federal Trade Laws prohibit our direct involvement in the sales process. The sales negotiations are strictly between the customer and the Lexus dealership. Please discuss with the dealership if their is any remaining warranty on the vehicle you purchased. We encourage you to contact the Customer Relations Manager at Lexus of Dayton about your sales contract. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Michelle Christensen
Lexus Customer Satisfaction
#2
Lexus Test Driver
Honestly, not much you can do. You bought it as-is. Not really Lexus' problem. If it was a CPO then it's a different story, but it's not.
Best thing you can do is get it fixed (not at the stealership) and move on.
Best thing you can do is get it fixed (not at the stealership) and move on.
#5
Driver School Candidate
Thread Starter
Its not a dice issue my friend, its an ethical stuff we're talking about here, millage don't mean **** right..the right to do was to send that car to an auction and they wouldn't get much for it that way, we all takes chances in life no doubt about it but I prefer to do things the right way the same way I run my business/life, I'm not worried about the light, its nothing..this car will be sold shortly after my car accident all settled and i will pick the car I wanted just didn't have time to search and went with what suppose to be reputation and honesty Bouhahahahahahahahah
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
#7
Lead Lap
iTrader: (10)
Its not a dice issue my friend, its an ethical stuff we're talking about here, millage don't mean **** right..the right to do was to send that car to an auction and they wouldn't get much for it that way, we all takes chances in life no doubt about it but I prefer to do things the right way the same way I run my business/life, I'm not worried about the light, its nothing..this car will be sold shortly after my car accident all settled and i will pick the car I wanted just didn't have time to search and went with what suppose to be reputation and honesty Bouhahahahahahahahah
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
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#10
Driver School Candidate
Join Date: Feb 2013
Location: MN
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Its not a dice issue my friend, its an ethical stuff we're talking about here, millage don't mean **** right..the right to do was to send that car to an auction and they wouldn't get much for it that way, we all takes chances in life no doubt about it but I prefer to do things the right way the same way I run my business/life, I'm not worried about the light, its nothing..this car will be sold shortly after my car accident all settled and i will pick the car I wanted just didn't have time to search and went with what suppose to be reputation and honesty Bouhahahahahahahahah
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
Anyway, the ES300 is nice but boring, big, bulky and lacks soul the total opposite of my next car, I will come back and post.
Thanks guys
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