Left Longo service feeling like crap.
04-16-06, 02:33 AM
#32
When I was at Glendale, it seemed like people were just taking it in without an appointment and getting rentals. I used to schedule service at Longo a month ahead so I was assured a rental although I don't know about the rest of the dealerships.
04-16-06, 10:39 AM
#34
The one good thing from my service visit with Glendale of Lexus was the fact that you do not need an appointment for a loaner. They have plenty of loaners available which is a far cry from other dealersships.
Last edited by Pearlpower; 04-16-06 at 04:04 PM.
04-16-06, 03:56 PM
#35
Originally Posted by Pearlpower
The one good thing from my service visit with Glendale of Lexus was the fact that you do not see an appointment for a loaner. They have plenty of loaners available which is a far cry from other dealersships.
04-16-06, 10:03 PM
#37
Originally Posted by Pearlpower
The one good thing from my service visit with Glendale of Lexus was the fact that you do not need an appointment for a loaner. They have plenty of loaners available which is a far cry from other dealersships.
04-17-06, 11:02 PM
#38
Pole Position
Join Date: Feb 2006
Location: California
Posts: 240
Likes: 0
Received 0 Likes
on
0 Posts
The one good thing from my service visit with Glendale of Lexus was the fact that you do not need an appointment for a loaner. They have plenty of loaners available which is a far cry from other dealersships.
04-18-06, 08:33 AM
#40
Pole Position
Join Date: Feb 2006
Location: CA
Posts: 317
Likes: 0
Received 0 Likes
on
0 Posts
Update on Lexus of Glendale. If you do require a loaner car and they happen to be out of their loaner vehicles, they will rent you a car from a nearby hertz. Granted it may not be a Lexus loaner car, but they are still more than willing to accomadate your needs.
04-18-06, 06:04 PM
#41
Originally Posted by Ichigo
Update on Lexus of Glendale. If you do require a loaner car and they happen to be out of their loaner vehicles, they will rent you a car from a nearby hertz. Granted it may not be a Lexus loaner car, but they are still more than willing to accomadate your needs.
04-20-06, 11:11 AM
#43
Pole Position
Join Date: Jan 2006
Location: Los Angeles
Posts: 245
Likes: 0
Received 0 Likes
on
0 Posts
oh crap, i'm actually at longo right now posting from the cmoputers in the service building. i hope they dont give me crap about the leather cracking being my fault.
04-20-06, 12:03 PM
#44
Moderator
Originally Posted by jinetix
oh crap, i'm actually at longo right now posting from the cmoputers in the service building. i hope they dont give me crap about the leather cracking being my fault.
04-20-06, 01:53 PM
#45
Pole Position
Join Date: Jan 2006
Location: Los Angeles
Posts: 245
Likes: 0
Received 0 Likes
on
0 Posts
WOW.. I AM HAVING THE WORST TIME EVER HERE AT LONGO. I'VE BEEN HERE SINCE 10:30am.. so its been over three hours already.. and I'm still waiting.
The first service went well, they didn't give me any **** about my LMS intake.. but they put a scratch on my rear door. They used rubbing compound and it didn't work, so I told them to do what they can. They brought their professional detail team and they color sanded it and it's still there. Then they say that they cant do anything or else they'll polish off the paint. They offered to repaint the door but they said it'll probably not match 100%.
I spotted some more slight scratches on the trunk lid when they put it in the sunlight as well.
F*CAKAGAD I should've told them not to wash the car after servicing. I brought the car in clean, clayed, and waxed.. and they still washed it. What the feezy..
Should I tell them to repaint my door? My car is Black Onyx.
The first service went well, they didn't give me any **** about my LMS intake.. but they put a scratch on my rear door. They used rubbing compound and it didn't work, so I told them to do what they can. They brought their professional detail team and they color sanded it and it's still there. Then they say that they cant do anything or else they'll polish off the paint. They offered to repaint the door but they said it'll probably not match 100%.
I spotted some more slight scratches on the trunk lid when they put it in the sunlight as well.
F*CAKAGAD I should've told them not to wash the car after servicing. I brought the car in clean, clayed, and waxed.. and they still washed it. What the feezy..
Should I tell them to repaint my door? My car is Black Onyx.