Lexus HQ tried again and finally received a response and confirmation that the CPO paperwork had been sent. I should be good to go for now. They also changed out my mirror and replaced my shift ****. I'm working on a couple other things too though.
Good for you! Definitely something shady was going on there!
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When it comes to purchasing a Lexus, I had great experiences on all that I purchased at Lexus dealers. I've purchased from Woodfield in 1994, McGrath of Westmont in 1997, Anderson in Rockford in 1999, and McGrath in Chicago in 2003. I just purchased my current Lexus used from Motorwerks Mercedes and they were great to deal with too.
When it comes to service, it doesn't get any better than dealing with Sean Horvath at Woodfield Lexus. This guy is professional through and through and will always treat you like gold and get whatever discounts are possible. I had been driving Chrysler 300's for 7 years then came back to Lexus a couple of weeks ago. I call Sean to set up an appointment and he remembered me immediately and all of the Lexus' I have had...and I hadn't spoken with him in 7 years!
If you're considering going to Woodfield Lexus for service, make Sean Horvath your goto guy.
I got my GS from Woodfield. Going in there, I felt as they would treat me a little different since im 26 and look young, but it couldnt of gone better. They were respectful and professional. I worked with Fred in sales and Robert the Sales Manager. When I brought my mechanic, they allowed us to put the car on their lift - very surprising and provided me with all the service records.
Bought the car with a bad parking sensor, they took care of that (under warranty) and gave me a loaner. Was talking with one of the guys about the new GS as a loaner, and he said next time, just ask.
After a few days, I figured out that the navigation DVD was an old version. Sent Josh Rednick an email, replied the next day and told be to bring it in and they would take care of it. Loaded the newest version.
I work in sales for Dan Wolf Automotive Group...Lexus, Toyota & Chevrolet. Our Dealer rater reviews are extremely high and customers love our service.
People usually like to purchase from a dealer that will service the car, so buying from a dealer near your home is a good idea.
Every dealer will drop the ball on occasion but they strive to get it right the first time. If they make it right when they goof up that's what really matters. Make friends with your dealer and always give them a good survey (Completely satisfied) they get paid bonuses if they keep them high. They will return the favor when you need it.
I just purchased a '06 IS350 from Bredemann Lexus in Glenview. I worked with Jim Dyra specifically after finding the car on cars.com. Jim was very friendly, showed me around the car. We worked out a fair price after going over the history of the vehicle using the Lexus internal software. Additionally, they have have an overall rating of 5 stars on cars.com with 32 reviews.