2016 Lexus ES 350 vs Nissan Maxima
#31
No one has mentioned what is an equally important aspect of owning a Lexus... the service. You will not get the type of service with a Nissan that you will with a Lexus. Even the showrooms/waiting rooms are more downmarket for Nissan. If anyone has had a different experience please feel free to share.
#32
Lexus Fanatic
No one has mentioned what is an equally important aspect of owning a Lexus... the service. You will not get the type of service with a Nissan that you will with a Lexus. Even the showrooms/waiting rooms are more downmarket for Nissan. If anyone has had a different experience please feel free to share.
#33
Lexus Fanatic
#34
On the flip side, Audi greeted me and had me sit in the waiting room until a service advisor was available (sometimes half an hour). I had a severe dent in my A4 and they insisted it needed to be repainted at their body shop. I later got it completely removed at a paintless dent removal shop.
And, sorry, I don't buy that Nissan is even at THAT LEVEL.
Re: the cost for the service, you pay for that in the higher price of the car, not necessarily in the maintenance costs. Actually, the ES maintenance costs should be lower due to reliability and fewer issues, so it all works out.
Last edited by dseag2; 02-18-17 at 07:38 PM.
#35
Lexus Fanatic
Overall, there's a distinct difference in service quality between luxury dealers and mainstream dealers. Even the best mainstream dealers aren't as snazzy as luxury dealers.
#36
Lexus Fanatic
That's generally (but not totally) true. My brother's Kia dealership, for example, has a reputation for treating customers like kings. Of course, considering that the dealership's owner also represents that district in Congress (yes, the U.S. Congress)...there's obviously an element of image that has to be kept up LOL.
#37
Lexus Fanatic
What I have always liked about Lexus and Toyota is that the host will ask you what you are doing there, then they won't bother you. Most American dealers I have been to (just to look at the cars) will watch you from the parking lot and will pounce on you the moment the doors open.
If you go back to the original Lexus brochures, they state the dealer service expectations. They even would state that a car salesperson will not bother you unless you specifically ask for one. Or something along those lines.
#38
Lexus Fanatic
Originally Posted by mmarshall
That's generally (but not totally) true. My brother's Kia dealership, for example, has a reputation for treating customers like kings. Of course, considering that the dealership's owner also represents that district in Congress (yes, the U.S. Congress)...there's obviously an element of image that has to be kept up LOL.
#39
Lexus Fanatic
iTrader: (20)
some people like me don't care. sure it's nice to see the marble, granite, beautiful lighting, nicer coffee machines, etc., but bottom line is no matter how nice it is i don't want to be there AT ALL. it doesn't impress me. the g90 experience has it right - they'll come to me, get the car, give me a loaner, bring mine back wherever i want, and we swap.
#40
Lexus Fanatic
One thing that also might (?) also be a factor in my brother's shop (besides its Congressman owner) is that, besides Kia, it also handles Volvo, an upscale product. It is no co-incidence that, before the owner was in Congress, when he served as the state's Lieutenant Governor, the municipal Police Department (where the dealership is located) all drove Volvos LOL.
#41
Lexus Fanatic
some people like me don't care. sure it's nice to see the marble, granite, beautiful lighting, nicer coffee machines, etc., but bottom line is no matter how nice it is i don't want to be there AT ALL. it doesn't impress me. the g90 experience has it right - they'll come to me, get the car, give me a loaner, bring mine back wherever i want, and we swap.
#42
Lexus Fanatic
Smart move on the part of Hyundai. Genesis buyers are kept completely out of the generic Hyundai showroom.
Last edited by Toys4RJill; 02-19-17 at 02:16 PM.
#43
Lexus Fanatic
Back to the topic at hand (ES vs. Maxima), I think I'd take the ES, hands-down, even with the odd spindle-grille. Lexus reliability speaks for itself, while, according to Consumer Reports, Nissan ranks quite low in long-term reliability, though their vehicles seem to come from the plant at least fairly well screwed together at first. But I wasn't taken in much by the Maxima's styling (swoops too much, and with an odd roofline), and the ES, even though it is not as smooth as it once was, is still a nice car in the refinement department, which is important to me.
In fact, though I am not ready for a new ride just yet (probably within the next year)...the ES350 is currently in my Top Three consideration list, along with the Buick LaCrosse and Lincoln MKZ. I also want to wait and see what the new Opel-based 2018 Buick Regal will be like.....that may (?) be the last chance to get an Opel-based product in the U.S. before GM (foolishly, IMO) drops the Opel Division.
In fact, though I am not ready for a new ride just yet (probably within the next year)...the ES350 is currently in my Top Three consideration list, along with the Buick LaCrosse and Lincoln MKZ. I also want to wait and see what the new Opel-based 2018 Buick Regal will be like.....that may (?) be the last chance to get an Opel-based product in the U.S. before GM (foolishly, IMO) drops the Opel Division.
Last edited by mmarshall; 02-19-17 at 02:23 PM.
#44
Lexus Fanatic
At this point it doesn't really matter to me either, but to new luxury buyers it does matter, and if you're somebody it does matter to the ES will have the edge there.
If you show me a Kia dealership that is as luxuriously appointed and amenity filled as a Lexus dealer I will buy you a Kia lol
If you show me a Kia dealership that is as luxuriously appointed and amenity filled as a Lexus dealer I will buy you a Kia lol
#45
Lexus Fanatic
And, Thank You for the offer, but I am well-off enough to pay for my own vehicles.
Last edited by mmarshall; 02-19-17 at 03:44 PM.