Elite vs Non-Elite Dealerships and service departments
#1
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Elite vs Non-Elite Dealerships and service departments
Hi,
Does it make sense theoretically that the Lexus Dealerships that have "Elite Dealer" status probably pay more attention to customer satisfaction than those without elite status?
I dont know how much attention Lexus corporate pays to customer satisfaction ratings vs sheer sales volume in awarding the elite status?
Does it make sense theoretically that the Lexus Dealerships that have "Elite Dealer" status probably pay more attention to customer satisfaction than those without elite status?
I dont know how much attention Lexus corporate pays to customer satisfaction ratings vs sheer sales volume in awarding the elite status?
#3
Lexus Test Driver
Didn't know this was a thing but as per Google
https://elite-of-lexus.programhq.com...Rules_2016.pdf
The winners get to go on a trip, but there are stringent qualifications needed to get there around customer satisfaction. From this one could infer that Elite dealerships would be more attentive to your vehicle than non-elite dealerships as they have some level of corporate/financial incentive to ensure you are ecstatic about your experience there.
https://elite-of-lexus.programhq.com...Rules_2016.pdf
The winners get to go on a trip, but there are stringent qualifications needed to get there around customer satisfaction. From this one could infer that Elite dealerships would be more attentive to your vehicle than non-elite dealerships as they have some level of corporate/financial incentive to ensure you are ecstatic about your experience there.
#4
Lexus Champion
I haven't looked lately, but on the Lexus website there was a listing of Elite dealers by state. The dealership where I bought my first Lexus lost their Elite status for a while and after about 1 year or so they were using it their advertising again. I don't really know what might have caused it to happen.
#5
Lexus Fanatic
There has also been a previous Car Chat thread on this issue:
https://www.clublexus.com/forums/car...cussion-2.html
https://www.clublexus.com/forums/car...cussion-2.html
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