Dealer troubles
08-10-15, 06:35 PM
#1
Driver School Candidate
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Dealer troubles
Well the good news, I purchased a 2008 is350 and it's a great car.
The dealer bay ridge Lexus in New York. BE CAREFUL. They promised to provide the best service. Here is how I was treated to date
Delivery day. They made me sit for three hours to complete paperwork despite having an appointment and I traveled 2.5 hours by train to get there. I had to threaten to walk out to get service
Tomorrow is 30 days and I am still waiting for my plates. My temp plate expires. The dealers response. you are lucky guy just drive it's ok.
My change oil light came on. I asked what services were performed prior to me purchasing the car. They told me they could not tell me. Go to another le us dealer and ask them. I ended up calling Lexus customer service they told me this should have taken the dealer 5 minutes to do. Thankfully they performed the pre sale services. The dealer forgot to reset the monitors (really a high end dealer?) I questioned 3 tires that were not replaced. I was told not to worry if they do not pass inspection they will be replaced. Well they passed, they are dry rotted and now I have to buy new ones
Every attempt to speak to the sales manager, service manager or the owner I was forwarded to voicemail Not a single call was returned by anyone other than the salesman who's cell phone number I have. I text him daily looking for updates, he never reaches out to me.
What would you do ? All I want is my plates so I can drive my car. I feel like I have been taken now what
reminder the dealer is bay ridge Lexus in New York. Be careful.
The dealer bay ridge Lexus in New York. BE CAREFUL. They promised to provide the best service. Here is how I was treated to date
Delivery day. They made me sit for three hours to complete paperwork despite having an appointment and I traveled 2.5 hours by train to get there. I had to threaten to walk out to get service
Tomorrow is 30 days and I am still waiting for my plates. My temp plate expires. The dealers response. you are lucky guy just drive it's ok.
My change oil light came on. I asked what services were performed prior to me purchasing the car. They told me they could not tell me. Go to another le us dealer and ask them. I ended up calling Lexus customer service they told me this should have taken the dealer 5 minutes to do. Thankfully they performed the pre sale services. The dealer forgot to reset the monitors (really a high end dealer?) I questioned 3 tires that were not replaced. I was told not to worry if they do not pass inspection they will be replaced. Well they passed, they are dry rotted and now I have to buy new ones
Every attempt to speak to the sales manager, service manager or the owner I was forwarded to voicemail Not a single call was returned by anyone other than the salesman who's cell phone number I have. I text him daily looking for updates, he never reaches out to me.
What would you do ? All I want is my plates so I can drive my car. I feel like I have been taken now what
reminder the dealer is bay ridge Lexus in New York. Be careful.
08-10-15, 09:24 PM
#3
Lexus Test Driver
Wonder if a Lexus dealership has ever been yanked from an owner. I know a Cadillac dealership here locally did after the state did an undercover sting which found them charging old ladies for unneeded repairs. They got hammered. Owner tried to transfer to wife or daughter and that didn't last. Dealership is now demolished. Lol.
08-11-15, 06:23 AM
#4
Lexus Test Driver
Well the good news, I purchased a 2008 is350 and it's a great car.
The dealer bay ridge Lexus in New York. BE CAREFUL. They promised to provide the best service. Here is how I was treated to date
Delivery day. They made me sit for three hours to complete paperwork despite having an appointment and I traveled 2.5 hours by train to get there. I had to threaten to walk out to get service
Tomorrow is 30 days and I am still waiting for my plates. My temp plate expires. The dealers response. you are lucky guy just drive it's ok.
My change oil light came on. I asked what services were performed prior to me purchasing the car. They told me they could not tell me. Go to another le us dealer and ask them. I ended up calling Lexus customer service they told me this should have taken the dealer 5 minutes to do. Thankfully they performed the pre sale services. The dealer forgot to reset the monitors (really a high end dealer?) I questioned 3 tires that were not replaced. I was told not to worry if they do not pass inspection they will be replaced. Well they passed, they are dry rotted and now I have to buy new ones
Every attempt to speak to the sales manager, service manager or the owner I was forwarded to voicemail Not a single call was returned by anyone other than the salesman who's cell phone number I have. I text him daily looking for updates, he never reaches out to me.
What would you do ? All I want is my plates so I can drive my car. I feel like I have been taken now what
reminder the dealer is bay ridge Lexus in New York. Be careful.
The dealer bay ridge Lexus in New York. BE CAREFUL. They promised to provide the best service. Here is how I was treated to date
Delivery day. They made me sit for three hours to complete paperwork despite having an appointment and I traveled 2.5 hours by train to get there. I had to threaten to walk out to get service
Tomorrow is 30 days and I am still waiting for my plates. My temp plate expires. The dealers response. you are lucky guy just drive it's ok.
My change oil light came on. I asked what services were performed prior to me purchasing the car. They told me they could not tell me. Go to another le us dealer and ask them. I ended up calling Lexus customer service they told me this should have taken the dealer 5 minutes to do. Thankfully they performed the pre sale services. The dealer forgot to reset the monitors (really a high end dealer?) I questioned 3 tires that were not replaced. I was told not to worry if they do not pass inspection they will be replaced. Well they passed, they are dry rotted and now I have to buy new ones
Every attempt to speak to the sales manager, service manager or the owner I was forwarded to voicemail Not a single call was returned by anyone other than the salesman who's cell phone number I have. I text him daily looking for updates, he never reaches out to me.
What would you do ? All I want is my plates so I can drive my car. I feel like I have been taken now what
reminder the dealer is bay ridge Lexus in New York. Be careful.
08-11-15, 06:35 AM
#5
this is yet another example of what you would expect from a dealer 20 years ago.thankfully most dealers changed there tune about how they handle business.i worked at jerrys toyota in baltimore md many years ago and they were the worst.
i would call it a day and dont bother with them.it isnt worth it.these guys are not going to do anything to help you.just tell everyone about your dealing with those idiots in print and voice.
best of luck and enjoy your new ride.
i would call it a day and dont bother with them.it isnt worth it.these guys are not going to do anything to help you.just tell everyone about your dealing with those idiots in print and voice.
best of luck and enjoy your new ride.
08-11-15, 09:06 AM
#7
Pole Position
They have a few 2013 GS's for a decent price, but I'm wary of going over there to see them. Their reputation has never been good.
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