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Carbon Build-up Issues in Canada - Any Success w/ Lexus?

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Old 10-09-12, 01:03 PM   #1
meis250
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Default Carbon Build-up Issues in Canada - Any Success w/ Lexus?

Hey all, just curious if anyone experienced the carbon buildup issues (rough idle) and their luck in addressing it. I just called Lexus Canada and they said there is no Customer Service Program (CSP) about the '06-'10 IS250 corbon buildup. If you take a look at this thread, in the states they started getting letters in the mail about it

http://www.clublexus.com/forums/is-s...ld-up-csp.html

So what is your experience with this? Mine not so good so far. Thanks
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Old 10-09-12, 01:52 PM   #2
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I get some vibration with foot on brake at red light in D, it comes and goes before AND after my car was lowered
Can't say it's carbon related though, feels more like suspension related (even before lowering)
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Old 10-09-12, 02:47 PM   #3
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Originally Posted by meis250 View Post
Hey all, just curious if anyone experienced the carbon buildup issues (rough idle) and their luck in addressing it. I just called Lexus Canada and they said there is no Customer Service Program (CSP) about the '06-'10 IS250 corbon buildup. If you take a look at this thread, in the states they started getting letters in the mail about it

http://www.clublexus.com/forums/is-s...ld-up-csp.html

So what is your experience with this? Mine not so good so far. Thanks
It sucks that Lexus Canada don't recognize this issue. Have you tried your local dealership?
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Old 10-09-12, 06:00 PM   #4
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yeah, that's my next step. I will let you know what happens. Very frustrating
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Old 10-09-12, 06:19 PM   #5
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yeah, that's my next step. I will let you know what happens. Very frustrating
Good luck Bro. Hope it get resolved . . .
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Old 10-11-12, 06:34 PM   #6
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Keep us up to date please. I have an 06, will be good to know. Thanks.
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Old 10-11-12, 07:11 PM   #7
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Asked a dealership in vancouver long time ago, they said it's not covered. They did however offered me to let them perform the carbon cleaning service for $2xx..
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Old 10-12-12, 03:11 PM   #8
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This CSP if available in Canada ( I did not get a clear confirmation) is very very new. So very few ppl know about it or what to do with it. I've been driving a loaner es for two days now, still no clear answer on what's going on but something is going on. So I guess that's good news?
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Old 10-15-12, 04:40 PM   #9
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ok folks, I just had the top engine clean done under warranty. and was told that there is no CSP that would apply to Canadian is250s.
Hope not to experience the rough idle again, right now I can't say I felt a difference in the engine. Fingers crossed.
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Old 10-30-12, 06:38 PM   #10
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I have sent Lexus Canada's Customer Service Department an e-mail to determine why the Carbon Build-Up CSP applies to 2006-10 Lexus IS250 models in the USA but not to its neighbours to the north. I understand that Lexus USA and Lexus Canada function independently, however, there are owners in Canada with the same issue(s) and I consider it unjust to cover owners in the USA and not those in Canada. Will report back if and when I get an answer. If there is no resolution within a week, I will touch base with their CSRs on the phone and hound them until I get an appropriate answer.
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Old 10-30-12, 07:58 PM   #11
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I have sent Lexus Canada's Customer Service Department an e-mail to determine why the Carbon Build-Up CSP applies to 2006-10 Lexus IS250 models in the USA but not to its neighbours to the north. I understand that Lexus USA and Lexus Canada function independently, however, there are owners in Canada with the same issue(s) and I consider it unjust to cover owners in the USA and not those in Canada. Will report back if and when I get an answer. If there is no resolution within a week, I will touch base with their CSRs on the phone and hound them until I get an appropriate answer.
Keep us posted Bro . . .
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Old 11-01-12, 09:33 PM   #12
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Good idea miLanIS250, let me know if you need any help. It is totally unjust what's happening only because it isn't as common to sue them here in Canada?
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Old 11-13-12, 10:26 PM   #13
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had my top engine clean done, however the rough idle came back 6-7 months later...keep us informed!
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Old 12-02-12, 07:47 PM   #14
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anyone get a follow up?
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Old 12-11-12, 03:49 PM   #15
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anyone get a follow up?
Also interested.
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2006, 250, build, buildup, canada, carbon, is250, issues, lexus, lsb012412, owners, rough idle, tsb, uk, warranty

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