Premium for 2010-2011 RX350? (merged threads)
Response (Arthur Rodriguez) 02/22/2012 01:01 PM
Dear (name deleted)
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
The 2011 RX is recommended to use premium fuel for performance and fuel mileage. You can use 87 octane in the 2011 RX but you may hear pinging and possibly get less MPG. Using 87 octane in the 2011 will not damage the engine unless a bad batch of gas is used and causes damage.
The engine is the same for the 2011 and 2012 RX just some modifications made that cannot be done that cannot be done after the vehicle is built. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Art Rodriguez
Lexus Customer Satisfaction
Response (Arthur Rodriguez) 02/22/2012 01:01 PM
Dear (name deleted)
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
The 2011 RX is recommended to use premium fuel for performance and fuel mileage. You can use 87 octane in the 2011 RX but you may hear pinging and possibly get less MPG. Using 87 octane in the 2011 will not damage the engine unless a bad batch of gas is used and causes damage.
The engine is the same for the 2011 and 2012 RX just some modifications made that cannot be done that cannot be done after the vehicle is built. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Art Rodriguez
Lexus Customer Satisfaction
Given the above, does anyone think the following statement is true?
The probability of engine damage using 87 octane gas in 2011/2010 model is still higher than the probability of engine damage using 87 octane gas in 2012 model.
Given the above, does anyone think the following statement is true?
The probability of engine damage using 87 octane gas in 2011/2010 model is still higher than the probability of engine damage using 87 octane gas in 2012 model.
I agree with MX5NES350 that this just further validates what people in the real world have been saying. People will continue to use what they wish but to do so under the threat that doing otherwise will cause them harm in the future has now been put to bed.
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Thanks
Response (Arthur Rodriguez) 02/22/2012 01:01 PM
Dear (name deleted)
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
The 2011 RX is recommended to use premium fuel for performance and fuel mileage. You can use 87 octane in the 2011 RX but you may hear pinging and possibly get less MPG. Using 87 octane in the 2011 will not damage the engine unless a bad batch of gas is used and causes damage.
The engine is the same for the 2011 and 2012 RX just some modifications made that cannot be done that cannot be done after the vehicle is built. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Art Rodriguez
Lexus Customer Satisfaction
The posting is an exact copy of the email I got in response to my email question. I didn't get a letter but will copy the entire thread of my correspondence with Lexus below, taking out my name and email address:
Recently you submitted a question to the Lexus Customer Satisfaction Department.
Thank you for allowing us to be of service to you.
Subject
Premium vs Regular fuel use
Discussion Thread
Response (Arthur Rodriguez) 02/22/2012 01:01 PM
Dear Mr. (my name):
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
The 2011 RX is recommended to use premium fuel for performance and fuel mileage. You can use 87 octane in the 2011 RX but you may hear pinging and possibly get less MPG. Using 87 octane in the 2011 will not damage the engine unless a bad batch of gas is used and causes damage.
The engine is the same for the 2011 and 2012 RX just some modifications made that cannot be done that cannot be done after the vehicle is built. We apologize for any inconvenience this may have caused.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Art Rodriguez
Lexus Customer Satisfaction
Auto-Response 02/19/2012 06:35 PM
Thank you for contacting Lexus. On Monday, February 20th, 2012, our office will be closed in observance of Presidents’ Day. We will resume normal business hours on Tuesday, February 21st, 2012. Upon our return, you should expect a response to your inquiry within 24 hours. We apologize for any inconvenience this may have caused.
The reference number for your question is: #120219-000181
If you have additional information you'd like to add to this request before you hear back from us, you may reply directly to this email.
Lexus Customer Satisfaction
Customer By Web Form (my name) 02/19/2012 06:35 PM
I own a 2011 RX350 and understand that 2012 RX350s can use regular (87 octane). Would Lexus North America please issue a bulletin clarifying whether 2010/2011 RX 350s can use 87 octane fuel without damaging the engine? Will warranty coverage be denied if 87 octane fuel is used?
This is a hot topic on all Lexus RX blogs and it is Lexus NOT the dealerships who should be making a policy statement on the matter!
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I can understand quoting what a dealer told someone, or posting the content of an email (IMO this is the best yet) but conjecture that this is a scare tactic has no basis. If we keep this thread open, lets at least be reasonable. Engineers designed the engine to specific specs and operating requirements. Lexus has no reason whatsoever to care if you choose to disagree with them. That's your right whether you're correct or not. They will not offer scare tactics.
Last edited by UCSB; Feb 22, 2012 at 08:13 PM.



