cracked dashboard?
Driver School Candidate
Joined: Aug 2009
Posts: 18
Likes: 0
From: FL
Not sure where you are in FL but if it is the SE area, I will share with you the name of the person I spoke with at Lexus Corp who can contact the 'area rep'. I believe this forum allows private messaging. Good luck.
Driver School Candidate
Joined: Aug 2009
Posts: 13
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From: FL
Driver School Candidate
Joined: Dec 2005
Posts: 6
Likes: 0
From: GA
I thought I was the only one with this issue. Starting to sound more and more like a manufacturing defect.
Burl - the picture on page 3 is IDENTICAL to that of my (well, my wife's) 03 GX470. Sort of creepy.
We live in metro Atlanta and called two dealers. They played dumb, but I've yet to contact customer service for a resolution. Anyone have much luck getting this replaced?
Burl - the picture on page 3 is IDENTICAL to that of my (well, my wife's) 03 GX470. Sort of creepy.
We live in metro Atlanta and called two dealers. They played dumb, but I've yet to contact customer service for a resolution. Anyone have much luck getting this replaced?
Driver School Candidate
Joined: Mar 2009
Posts: 17
Likes: 0
From: tx
I thought i was the only one who has this problem. i haven't gone to my dealer yet but i will try, hopefully i'm in luck since they are the only dealer here in town, san antonio, tx. does anybody have a direct line to lexus with regards to this problem, for it seems that the cracked on my 2003 gx is getting longer everyday.
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Driver School Candidate
Joined: Mar 2009
Posts: 17
Likes: 0
From: tx
can you pls share this person's name and phone number. thanks, appreciate it a lot.
Driver School Candidate
Joined: Oct 2009
Posts: 1
Likes: 0
From: GA
Gx 470 dashboard crack
My husband and I were proud owners of two Lexus cars until recently. I have a huge crack down my dashboard and went to my local dealership where they told me to contact corporate because this was a default in the dashboard. I have made many calls to out "local rep." who has never returned a call. I spoke with a "customer (no) service" rep who told me that they would NOT replace my dash because I have never gotten my car serviced at the dealership. Are you KIDDING me? I didn't say I had a cracked engine... I have a cracked dashboard. I plan on making a few more calls to Lexus and then I'm taking it to court.
Pictures attached.
VERY Disappointed!
Pictures attached.
VERY Disappointed!
Pole Position
Joined: Aug 2007
Posts: 265
Likes: 6
From: NY
Lexie03, what year is your GX (I'm assuming '03 from your nick)
This appears to be dash production defect related to the fact that the material used to produce the dash is designed to fall appart when the air bag deploys.
Is this problem confined to '03-'05 GX, or are other model years affected?
This appears to be dash production defect related to the fact that the material used to produce the dash is designed to fall appart when the air bag deploys.
Is this problem confined to '03-'05 GX, or are other model years affected?
Last edited by gsobol; Oct 21, 2009 at 12:12 PM.
Driver School Candidate
Joined: Mar 2004
Posts: 9
Likes: 0
From: Nebraska
Please add me to the list as well. Mine looked exactly like the one pictured here. It has been fixed, didn't even try the dealer route. Fixed by a vinyl repair shop to a satisfactory condition.
Originally a Southeast Florida vehicle with 52,000 miles, 2004 with charcoal interior.
Originally a Southeast Florida vehicle with 52,000 miles, 2004 with charcoal interior.